Hotel in Surabaya
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Set in the heart of business and shopping district of Surabaya, JW Marriott Hotel Surabaya offer a luxurious 5-star accommodations, with exquisite European décor, outdoor pool and a fitness center.
Amenities
Business facilities
Airport transportation available
Shuttle available
Free shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Garden
Laundry services
Sauna
Accessible Parking
Outdoor Cooking
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Surabaya
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Sep 2026
Comfortable stay and good restaurant
A little bit old
10 / 10Outstanding·Sep 2026
Friendly.polite and helpful staff. Spacious ,clean room. The bathroom is really amazing with walk in shower, toilet with bidet etc. Bed is very comfortable.
8 / 10Excellent·Aug 2026
Old Style Hotel, very nice, and VERY good Breakfast!!!
In Room 1121, the vitrage had visible fixed hole in it and looked dirty, like it had not been washed for years!
That is not appropriate for a 5* Hotel and for sure not for a JW Marriot!
TV was outdated/Coax system, should be replaced by Smart TV system with Internet connection.
5 / 10·Sep 2025
breakfast
The hotel is already outdated, and there are many shortcomings. The spa area is unpleasant, not cozy, and even cold. Our room looked like we had traveled 30 years back in time. The bathroom was dirty, with mold in the shower. The only positive aspect of the hotel was the good breakfast; everything else was worse than in a 2-star hotel
$$$$
Top rated by guests
8.8Excellent
(350 Ratings)
"Friendly.polite and helpful staff. Spacious ,clean room. The bathroom is really amazing with walk in shower, toilet with bidet etc. Bed is very comfortable."
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