Hotel in Surabaya
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Located in the heart of Surabaya, a 3-minute walk to Tunjungan Plaza, Hotel Majapahit Surabaya MGallery offers rooms with a marble and gold plated bathroom.
Amenities
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Accessible Parking
Fireplace
Outdoor Cooking
Ironing facilities
Smoking allowed
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key access
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Surabaya
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Sep 2026
The setting and the history of the hotel make it special, and the street outside (Jalan Tunjungan) always has something going on.
9 / 10Outstanding·Sep 2026
Beautiful property , well renovated . One of a few of its kind. Can be priced higher with a little effort.
Just 1 restaurant, I would add another one. Not very interesting menu - I would add other South-east Asian specialities. Tea bags should be changed to proper tea.
10 / 10Outstanding·Sep 2026
Lovely staff, well kept grounds, wonderful room and the hotel is just lovely. Grand but also modern.
Nothing
6 / 10Average·Sep 2026
nice architecture, garden, and historical place. the bedroom is also spacious.
I would like to raise a concern regarding how a very minor incident during my stay was handled.
There was an accidental menstrual stain of approximately 1 cm on the bedsheet and mattress. I understand that stains may require cleaning, but I was surprised to be told that this was considered “damage” and that I would be charged IDR 500,000, with the explanation that the mattress needed special cleaning and the room had to be closed.
I found this response highly disproportionate, especially from a 5-star hotel. I eventually cleaned the mattress myself with warm water and tissue, and the stain was completely removed. I also asked the bedsheet to be returned to me for cleaning, but they didnt returned it.
What disappointed me most was the lack of communication and the tone of the staff, which felt rather accusatory, as though I had caused a significant inconvenience. There was also no prior discussion or clear information regarding the IDR 500,000 charge.
I believe the charge is excessive for such a small and completely removable stain, and I expected a more considerate staffs approach from a 5-star hotel.
Thank you.
$$$$
Top rated by guests
9.2Outstanding
(937 Ratings)
"Lovely staff, well kept grounds, wonderful room and the hotel is just lovely. Grand but also modern."
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