Hotel in Community of Madrid
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this hotel
This design hotel is located next to Tres Cantos Train Station, just 1969 feet from Madrid Technology Park. Exe Tres Cantos offers service of parking, a gym and soundproofed rooms with free Wi-Fi.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Ironing facilities
Safe
Toilet with grab rails
Accessible by lift
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Community of Madrid
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Jul 2026
The location is great and they also offer fruits, lemon water and candies to guests. I had to work from the hotel and was concern their WIFI not fast enough, I was given another WIFI connection and it works perfectly with correct speed. The last night, when we returned from dinner, the counter left with no more fruit. I casually asked and the staff was so kind to bring out 2 apples for us. Great service, great location and comfortable room.
The aircon took quite a long time to cool down the room at the beginning but once it's up, there's no complain :-)
8 / 10Excellent·May 2026
Good for my needs
Nothing
8 / 10Excellent·May 2026
Cleanness, breakfast and location were amazing
The room could have better black out curtains and toilet brush in the bathroom
6 / 10Average·Dec 2025
What I liked the most was the location, as it was close to the train station and there was a big supermarket nearby. In general, the hotel looks new, with its finishes and facilities.
Starting with the fact that this is advertised as a 4-star hotel, expectations are naturally high. Unfortunately, several issues made my stay fall far below what a hotel in this category should offer.
First, the elevator was not working during my stay. While this can happen, the solution provided by the staff was simply to “go to a lower level and take another lift.” What surprised me most was that, despite seeing us with luggage, a baby, and a stroller, nobody offered help or even informed us that assistance could be arranged. Being told to take the stairs in these conditions was far from a welcoming experience.
Second, there was no iron in the room. I tried calling reception for more than 45 minutes with no answer. I even attempted calling the hotel directly from my phone, also with no response. I ended up leaving the hotel without ironing my shirt. A 4-star hotel should offer 24-hour phone assistance, which clearly was not the case.
Moreover, the shower gel and shampoo appeared as if they had not been replaced in a long time, with dry residue around the bottle—very unpleasant. The towels were also old and of noticeably poor quality for a hotel of this category.
Overall, this place cannot genuinely be considered a 4-star hotel, or if it is, it sits at the very lowest end of the standard. The general feeling, along with the lack of welcoming service (with only one person at reception), does not give the impression of a comfortable or well-managed hotel.
I would not recommend it.
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Top rated by guests
8.7Excellent
(1,389 Ratings)
"Exceptional staff. Friendly and helpful- Hassan checked me in an made it a welcoming atmosphere. The breakfast was well worth it and a relaxed envíronment everywhere. Room was spacious enough and clea..."
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