Holiday Inn Express Portsmouth Gunwharf Quays, an IHG Hotel
About this hotel
Situated in Portsmouth, this lovely hotel for $121 per night is a fantastic option for your next trip. Superbly located in Portsmouth’s lively waterfront development, Gunwharf Quays, this hotel offers bright, modern rooms with buffet breakfasts. Shops, bars and restaurants are on the hotel doorstep.
Amenities
Air conditioner
Pets allowed
Internet / Wifi
Parking
Laundry
TV
Family friendly
Map of Portsmouth
Reviews
3.9/5.0
Good(6,503 Reviews)
100% verified reviews
8.0
Breakfast was available for an early departure on the ferry
2.0
Awful breakfast not much choice no service badly cooked just like a works canteen. Dirty sloppy no effort at all. Bad layout. The location was lovely. Would not visit again.
Breakfast and the breakfast room the bedroom was grubby lots of dust grime.
10.0
Location superb.
Friendly staff
Clean rooms
10.0
The location very central and handy plus the view was over looking the square and shops. Breakfast was plenty and good. Recommended.to anyone who is thinking of staying. Usual time check out is 11am but has the option to check out at 1pm which suited us better. Before checking out for 1pm check to see that your card still works as ours stopped just after 11am went to reception and staff was more than happy to add more time on it and was apologetic.
7.0
Die Unterkunft war sehr gut zu erreichen.
Perfekte Lage zum Erkunden von Portsmouth und inmitten des Geschehens. Tolle Geschäfte und große Auswahl an Restaurants in der Umgebung- Top Lage.
Das Frühstück war sehr eintönig und leider nur typisch Englisch….
Aber für eine Nacht ok.
8.0
Location is great for both shopping and the Dock yard.
The pillows, even after they had been changed it was still like sleeping in a waffle. Holiday Inn always had a pillow menu, and I know everyone is cutting back, but come on, guys, sleep is so important to everyone!
9.0
Motorcycle parking arrangements perfect. Location on waterfront very good. Breakfast good quality generally
We were booked into an accessible room which we hadn’t wanted specifically. Orange juice at breakfast more like squash. Would have liked choice of eggs as only scrambled available
10.0
Breakfast excellent. Coffee was great for machine-made. Room excellent, staff very attentive, we even got a free ice cream when we arrived, and the lady on reception was lovely. She showed us a list of places on Gunwharf Quays, that gave discounts on showing them your room card, (which we took advantage of, and saved £8.50 on our evening meal !). We also got parking for free in the Gunwharf Quays car park.So the pricey cost of the room was somewhat alleviated by these savings.
The room price was (much) more than we are used to paying at a Holiday Inn Express However, we sucked it up because of the location.
3.0
Location
Toilet handle broken couldn’t flush it without several tries. Had booked well in advance but was given an adjoining room which was noisy and felt unsafe. Shower leaked under fixed screen to where you sat on the toilet. The bar snacks offered were minimal because of running out
6.0
Location
Smell of damp in corridors and room
Bed not that comfortable
Pillows hard
7.0
The location of the property was excellent easy walk to Spinnaker and other attractions
We will located on the first floor and our view was onto a far escape so not very nice room was okay but not as described in pictures with cushions and bed runners very basic
1.0
Convenient location.
Booked a double bed only to be given 2 singles and told it was fully booked so they couldn’t fix it. Was extremely loud at night in the hallway with people yelling. Was woken up in the morning by the next door neighbours tv as the door between us was the only thing separating.
9.0
ver nice and clean
n/a
4.0
Location
Was cold and breakfast poor
8.0
Brilliant location
Bed and pillows not that comfy. Couldn’t control heating in the room
6.0
Convenient for our trip with family and shopping.
Location and staff.
8.0
Location
Toilet cistern dripped all night. Very noisy affected sleep
Bed too soft.
10.0
Central
Right in Gunwarf
Nothing
3.0
Location
Breakfast was not the standard you would expect. Cleanliness of plates and glasses for breakfast was poor.
9.0
Lady at reception was very helpful. Literally walk outside hotel and you are at the shops and bars and restaurants.
We were told the first morning that they would get us fried eggs when we asked. The staff member did not return with said eggs so we had scrambled. The next morning we were advised by another staff member that they did not ever serve friend eggs. We stood waiting for 10 minutes the first morning so that was very annoying and a waste of time
9.0
Excellent for shopping trip.
6.0
Location was very conviennent.
Breakfast was lovely and manager overseeing was helpful.
Lots staff were unpleasant and cold. Lady who checked us in felt patronising. Another staff member tutted us when we had trouble with the lift.
Bathroom was mouldy. Floor around toilet was dusty / dirty.
Pillows were stained.
4.0
Position great for shopping.
Breakfast Good
Housekeeper very friendly
Reception staff were ok
Shower not very clean , pubic hairs on shower tray, door frame to toilet black and rotting.
Soap scum on chrome, very weird smell like cat urine in room.
The worst was the bed , mattress was wonky and the springs were definitely gone and noisy, we ended up checking out a night earlier, as after two nights on the mattress, back was in agony.
Did ask for another room but they didn’t have one , so asked for a refund and they said we had to go through booking.com, which we have had no reply as of yet.
UPDATE: booking.com have replied very quickly and efficiently, (very nice friendly man on phone) and will let us know in due course about a refund (up to 5 days) as currently they are in touch with holiday inn, trying to sort out a resolution with them.
10.0
Always a perfect experience!
9.0
Clean comfortable room, good bed and nice shower. Breakfast was good with plenty of choice.
7.0
Good Location for the ferry terminal
Dog friendly and we could eat breakfast with them in the morning
Breakfast choice good
Bed could have been a little bigger
Direction instructions given were not the best and quite a walk from the car park with bags and dogs
9.0
We stay the same time every year it was nice stay but it had gone up £50 extra for the night which we thought was daylight robbery but staff were all lovely and friendly
Normally we have a couple of biscuits in the room but that had been cut back with the coffee and tea
But location is excellent
That it cost so much more for nothing more
8.0
Comfortable beds and friendly staff.
At breakfast the fruit compote was still a little frozen.
9.0
Good location
Wardrobe too small and lack of draws. No dressing table/desk.
9.0
Location
9.0
Great location close to railway & bus station
Lovely breakfast
Friendly helpful staff
Would have liked a better bar snack menu
8.0
The location was excellent.
The breakfast was good, just a shame about the eggs as only scrambled was offered.
1.0
Location was ok
Where do I start. Window that did not shut, had maintenance look at it and they admitted part of locking system has snapped off and needs replacing, 2 loose screws on air con controller, mould around shower, rotten and crumpling door frames, dust all over the walls, asked to be moved and said no other rooms. Cold breakfast food which was a poor selection, Apple juice that had been watered down, complained at time and they said nothing could be done
1.0
Good location: near station, near ferry terminal, near shopping centre and restaurants.
Booked via Booking.com; wanted to tell hotel specifically to give a wider room as I was travelling with my elderly mother, but they were not contactable. Called IHG helpline and spoke to Anisha, Mary and others at different times but they all said hotel reception was not contactable. I checked in and was given 3rd floor but 3rd floor lift was not working. Hotel customer service informed me after we checked via email that rooms given subject to availability, blah, blah. Room bathroom had spots because of poor maintenance but it was clean. What I did not like at all was the exploitation of staff. Staff were young and extremely hardworking. They were less on ground. So in the evening they did everything- reception handling, phone calls and cleaning. One guy called Henry worked all of Sunday, Monday morning and Tuesday morning. I overheard staff saying that he had to sleepover because there was staff shortage. If there is staff shortage then why give out all the rooms?
I felt very sorry for the staff. Young people are increasingly being exploited in the cost of living crisis. I heard other hotel residents complaining of things like poor access for wheelchair users etc.
8.0
Location
9.0
Staff were very friendly
The price per night was steep. However, I suspect it was due to the festival.
9.0
The faulty lift at floor 3 which worked until the lift engineers arrived!!
7.0
Breakfast was great.
Room had no view.
9.0
Great staff great location great breakfast great bed
Rooms only slept 3
FAQs
How much does this hotel cost compared to others in Portsmouth?
The average price for a rental in Portsmouth is $126 per night. This rental is $5 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Express Portsmouth Gunwharf Quays, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Express Portsmouth Gunwharf Quays, an IHG Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Holiday Inn Express Portsmouth Gunwharf Quays, an IHG Hotel?
We found 7 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, parking, and laundry.
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