Hotel in Czechia
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Located in the heart of Karlovy Vary's spa area next to healing springs, right next to the Tržní Colonnade and steps away from the Hot Spring, this hotel offers free WiFi is available in the rooms.
Amenities
Airport transportation available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Bar
Spa
Balcony/Terrace
WiFi/Internet
Ski in/Ski out
Laundry services
Sauna
Family friendly
Ironing facilities
Safe
Childcare services
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Czechia
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Oct 2026
The location , Room size and the cleanness.
10 / 10Outstanding·Oct 2026
The Promenda is our go to place to stay when in Karlovy Vary. The staff are always helpful, the rooms are spacious and well appointed with the Czech charm. Breakfasts were very good and included both hot and cold options. Parking is also available. The added bonus is the restaurant adjacent. Food is always exceptional with outstanding service.
There was nothing I did not like.
8 / 10Excellent·Jul 2026
Beautiful rooms. Central location without being overly noisy.
Uncomfortable mattress. No one in reception after 7pm. Checkout too early (10 am), but to be fair they let us stay until 11 without a fuss.
6 / 10Average·Apr 2025
The hotel itself was lovely, clean and in a great location.
Unfortunately, the customer service at reception was poor. The room we booked was advertised as having 2 single beds. When I asked about it after we had checked in, I was told that it's not possible to have 2 single beds in the room we booked. I showed what I had booked via booking.com, but was offered not compromise or compensation. I was told that I could pay for the upgrade to a room with 2 single beds, but I refused since I wasn't the one at fault. There was zero flexibility from the receptionist. Eventually, I contacted booking.com. They also tried to reason with the receptionist but still no willingness to compromise or find a fair solution. In the end, booking.com agreed to reimburse me for the upgrade even though the hotel falsely advertised the sleeping arrangements.
This was a very disappointing experience, especially for such a lovely hotel.
$$$$
Top rated by guests
9.1Outstanding
(581 Ratings)
"The Promenda is our go to place to stay when in Karlovy Vary. The staff are always helpful, the rooms are spacious and well appointed with the Czech charm. Breakfasts were very good and included both ..."
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