Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Location
Reviews
1 / 10
Serious Security Breach, Poor Customer Service and Lack of Accountability
Great location and amazing apartment
Our experience at this hotel in Barcelona was extremely disappointing, particularly due to a serious security breach and the unprofessional way the situation was handled by staff.
Upon arrival, the hotel mistakenly assigned us a room that was already occupied by other guests. We were given a key that allowed us to enter their room, meaning we had access to their personal belongings. This is an extremely concerning breach of privacy and security that should never happen in a hotel.
What made the situation even worse was the staff’s response. When I reported the mistake, the staff member dismissed my concerns and insisted that I was mistaken, rather than checking the situation or taking responsibility.
A member of the cleaning staff eventually became involved and attempted to communicate with management about the hotel’s mistake. In the meantime, I was put in the extremely uncomfortable position of having to ask the other guests to leave the room, despite the situation being entirely the hotel’s responsibility.
Eventually, we were assigned another available room. However, at no point did the hotel acknowledge its mistake or take responsibility for what had happened. There was no proper explanation or apology for the inconvenience, confusion and serious security concerns caused.
Mistakes can happen, but how a hotel handles them says a lot about its commitment to customer service. In this case, the lack of accountability, the dismissive attitude of the staff member and the failure to recognise such a serious security issue were unacceptable.
Guests should be able to trust that their rooms, privacy and personal belongings are secure. If the hotel could mistakenly give us access to another guest’s occupied room, it raises serious concerns about whether the same thing could happen to our room.
I sincerely hope management reviews its procedures and staff training to prevent similar incidents.
1 / 10
Serious Security Breach, Poor Customer Service and Lack of Accountability
Spacious and well located
Our experience at this hotel in Barcelona was extremely disappointing, particularly due to a serious security breach and the unprofessional way the situation was handled by staff.
Upon arrival, the hotel mistakenly assigned us a room that was already occupied by other guests. We were given a key that allowed us to enter their room, meaning we had access to their personal belongings. This is an extremely concerning breach of privacy and security that should never happen in a hotel.
What made the situation even worse was the staff’s response. When I reported the mistake, the staff member dismissed my concerns and insisted that I was mistaken, rather than checking the situation or taking responsibility.
A member of the cleaning staff eventually became involved and attempted to communicate with management about the hotel’s mistake. In the meantime, I was put in the extremely uncomfortable position of having to ask the other guests to leave the room, despite the situation being entirely the hotel’s responsibility.
Eventually, we were assigned another available room. However, at no point did the hotel acknowledge its mistake or take responsibility for what had happened. There was no proper explanation or apology for the inconvenience, confusion and serious security concerns caused.
Mistakes can happen, but how a hotel handles them says a lot about its commitment to customer service. In this case, the lack of accountability, the dismissive attitude of the staff member and the failure to recognise such a serious security issue were unacceptable.
Guests should be able to trust that their rooms, privacy and personal belongings are secure. If the hotel could mistakenly give us access to another guest’s occupied room, it raises serious concerns about whether the same thing could happen to our room.
I sincerely hope management reviews its procedures and staff training to prevent similar incidents.
10 / 10
Excellent location, helpful hosts and very comfortable accommodation.
Location and facilities were superb. The bottle of wine and crisps were a lovely touch and we appreciated the tea bag and coffee pod selection.
Nothing - it suited us perfectly. One minor point for convenience would be to place a small mirror in the bedrooms (there’s a fabulous full length mirror in the hallway).
10 / 10
100% satisfaction and come back for vocation soon.
Well organized and large space for our family trip in Barcelona. Central location 100% satisfied.
Location and facilities were superb. The bottle of wine and crisps were a lovely touch and we appreciated the tea bag and coffee pod selection.
Nothing - it suited us perfectly. One minor point for convenience would be to place a small mirror in the bedrooms (there’s a fabulous full length mirror in the hallway).
10 / 10Outstanding·Oct 2026
Well organized and large space for our family trip in Barcelona. Central location 100% satisfied.
No
10 / 10Outstanding·Oct 2026
The apartment was clean and centrally located, close to all major attractions, there is a taxi stands right around the corner which makes in and out super easy. Would stay here again if visiting the city next time.
N/A
5 / 10·Jan 2026
The location was amazing
There were spots that showed the time and not love to the apartment. We found ants in the floor. The balcony doors are too old and they had no cold heat proof, meaning the cold was entering inside the apartment. Also there were no soundproof at all hearing noises from the outside but also from the apartment next to us. In the description of the apartment at booking it had heating with the icon of the radiators but it has only air conditions. So keep in mind there is only air condition for heating if you visit in the winter. The sofa was very uncomfortable and the tv was old and laggy.
These modern, air-conditioned apartments are located on the tree-lined Rambla de Catalunya, just one block from Barcelona’s famous Passeig de Gràcia Boulevard. Casa Batlló is 984 feet away.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
WiFi/Internet
Family friendly
Safe
Accessible by lift
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Central Suites Barcelona. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Central Suites Barcelona pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Central Suites Barcelona?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
These modern, air-conditioned apartments are located on the tree-lined Rambla de Catalunya, just one block from Barcelona’s famous Passeig de Gràcia Boulevard. Casa Batlló is 984 feet away.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
WiFi/Internet
Family friendly
Safe
Accessible by lift
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Barcelona
Ratings and reviews
9.3 / 10
Outstanding(359 Ratings)
100% verified reviews
10 / 10Outstanding·Oct 2026
Location and facilities were superb. The bottle of wine and crisps were a lovely touch and we appreciated the tea bag and coffee pod selection.
Nothing - it suited us perfectly. One minor point for convenience would be to place a small mirror in the bedrooms (there’s a fabulous full length mirror in the hallway).
10 / 10Outstanding·Oct 2026
Well organized and large space for our family trip in Barcelona. Central location 100% satisfied.
No
10 / 10Outstanding·Oct 2026
The apartment was clean and centrally located, close to all major attractions, there is a taxi stands right around the corner which makes in and out super easy. Would stay here again if visiting the city next time.
N/A
5 / 10·Jan 2026
The location was amazing
There were spots that showed the time and not love to the apartment. We found ants in the floor. The balcony doors are too old and they had no cold heat proof, meaning the cold was entering inside the apartment. Also there were no soundproof at all hearing noises from the outside but also from the apartment next to us. In the description of the apartment at booking it had heating with the icon of the radiators but it has only air conditions. So keep in mind there is only air condition for heating if you visit in the winter. The sofa was very uncomfortable and the tv was old and laggy.
$$$$
Top rated by guests
9.3Outstanding
(359 Ratings)
"Location and facilities were superb. The bottle of wine and crisps were a lovely touch and we appreciated the tea bag and coffee pod selection."
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Barcelona
About this apartment rental
These modern, air-conditioned apartments are located on the tree-lined Rambla de Catalunya, just one block from Barcelona’s famous Passeig de Gràcia Boulevard. Casa Batlló is 984 feet away.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
WiFi/Internet
Family friendly
Safe
Accessible by lift
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Central Suites Barcelona. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Central Suites Barcelona pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Central Suites Barcelona?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
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