Habíamos reservado una habitación en el Barceló Nucia Palms y nos propusieron cambiarnos al Barceló Nucia Hills adyacente. Las instalaciones del “Nucia Hills” son menos modernas, pero en cambio las habitaciones son mucho más amplias y tienen una kitchenette, además de todo el confort de un hotel de lujo. El personal de la recepción es muy atento y amable. La cama era muy grande y cómoda. El desayuno, muy completo y variado.

El único problema que tuvimos fue el alto nivel de ruido durante la noche, debido a que un grupo de huéspedes estuvieron hablando muy fuerte en el snack bar hasta tarde.

clean, nicely done

Very bad experience- 1. service sold with parking, but had to pay at the Hotel €19 extra for each night. 2. the check-in took very long had to wait at the reception, too many cards for check-in and separate cards for Pool towels. A lot of paper work for checkin at the reception. 3. Internet connection everywhere in the Hotel was unstable. Had to connect many times. 4. In a superior room extra bed was charged, though the kid did not sleep there. Hotel did not reduce the charges. Overall a bad experience 😟

Everything

Nothing

Hotel itself was spotless, shout out to cleaning staff, Also breakfast was perfect in means of quality and variety.

Dinner and Lunch service in the pool bar was a total mess and chaos, there were tons of staff in the pool bar running around in a chaos but it seems like there was only one guy(Robert) working, t Most of the staff did not speak English which is a shame for a 5 star hotel. Overall service during our stay was really poor.

I enjoyed where the hotel is placed.

for the stars it was supposed to have, it did not have a fridge nor hairdryer. The services were of a 2 stars hotel. My towels have not been changed once in my 9 days stay, and the breakfast had fish only once.

Very clean and big suite (45m2) with a terrace. Great view on the mountains. Very comfortable beds. Free parking for the car.

Many employees do not speak English well. There is a fee for one hour in the spa (around 20€), which is very unusual for this hotel category. No restaurant during weekdays (we had to go to the hotel next to this one). No shop in the hotel.

Perfect service at the reception. Needed an ad hoc meeting room, which was no problem. Nice hotel, with good restaurant. Secure cycling locker. Big supermarket around the corner.

Excellent rooms with super comfy beds 10/10 breakfast buffets with lots of options - with added bonus of vegetarian-friendly & healthy options available (fresh fruit, vegetables and local dishes) Clean bathrooms stocked with essentials (without surplus and also limiting wastage, a plus!)

Underwhelmed by the staff interactions / check-in process, but could’ve been a one-off

Fantastic place to relax. Everything was great. Couldn't fault anything. Will be booking again soon.

Nothing everything was perfect

Nice spacious room

Staff not well trained or helpful. Limited restaurant options and disappointing standard of food. For example in the restaurant we were told steak was fillet but in fact was sirloin. When we pointed this out to the waiter he said oh is it....I get confused! On another occasion we waited more than an hour for room service.

rooms, breakfast ,

location, piscina bar (no serving and the pool), no newspapers

This is a beautiful hotel, rooms are spacious and the grounds are well maintained. Pool area is lovely.

No tea or coffee making facilities in the room. No robes provided which for a 5* hotel is a must. Mini bar was empty which is not not acceptable for a 5* hotel. No food available between 4.00pm and 8.00pm when the restaurant opens which again is not acceptable. Roof top bar only opens on a Friday and Saturday so limited things to do at night. Food was sub standard and everything was cold. We paid for half board but only ate at the hotel once, it really was that bad. The hotel is more style over substance and could be so much more. The lack of attention to detail really spoilt our experience this is deffinitely not a 5* hotel.

The pool areas were lovely - very relaxing atmosphere and, despite a small minority reserving sunloungers, there were always sunloungers available. The room was large and clean. The lifeguard team were very pleasant. Emma, a member of the restaurant team, was incredibly friendly. When making a request via the Barceló app, the hotel was very responsive. The hotel is a short taxi ride away from Benidorm centre.

The food served as part of the breakfast and evening buffet was cold. The coffee was self-serve from a machine and it was poor quality (on one of the days, the coffee machine was out of action completely which was a shame).

clean , new , the beds were absolutely amazing

lack of bins in communal area

excellent rooms in new state

-website needs to be updated that rooms do not have a mini bar and water boiler due sanitory conditions ( covid) -multiple times verified if late check-out against extra costs was possible (upon booking, upon arrival, day before departure (both morning/evening) The staff should be more clear that only know the evening before departure if it is possible and that during peak period the chance was very unlikely. At the same time I strongly get the impression that no effort was made to accommodate my request.

Well decorated, modern and spacious room and incredibly kind staff, they were very helpful from the start despite the change of plans, I was really impressed by that. The bed were comfortables and even though our room was looking over the pool, it was not noisy. The pool is a good size and although it is very busy, it is still ok to use.

The food options were quite limited and incredibly expensive, for example, for diner, expect to pay 35 euros per person for a buffet that is not much better than a canteen... And without any drinks. Staff at the bar near the pool not really friendly. Overall, a bit pricey for the experience.

everything