Hotel in Shinjuku
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Comfortable Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Wheelchair accessible
WiFi/Internet
Laundry services
Smoking allowed
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Emergency cord in bathroom
Fire alarm
Fire extinguisher
Cleaning products
Map of Shinjuku
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Nov 2026
The Sotetsu Grand was great! The room was a good size with convenient desk space. The bed was very comfortable, and the room had excellent blackout curtains. The water pressure in the shower surprised me, it was incredible! I don't think I've ever had better water pressure anywhere in the world. I didn't have a problem with noise from the hallway or neighbouring rooms which was great. The location is excellent, a minute or two walk from the station and surrounded by different food options.
I was not entirely fond of the check in experience. There was only one staff member, and you were supposed to use the machines to check in. Even with the English version these were cumbersome, slow and frankly annoying to use. It was a frustrating start, although obviously a minor inconvenience in the scheme of things. I don't mind self-check in if it works well, but this was not that.
9 / 10Outstanding·Nov 2026
Location
Small room
9 / 10Outstanding·Nov 2026
THE LADIES AT THE FRONT DESK ARE JUST AMAZING !!!
( I WISH I’VE ASKED FOR THE NAME OF BOTH LADIES !!! THE YOUNGER ONE HELPED ME BRING DOWN …
THE LUGGAGES FROM MY ROOM !
( ON MY LAST DAY ! ) THE ELDERLY JOINED IN !
AT THIS POINT ! BOTH LADIES WERE WONDERFUL !!!!
IN HELPING !!! BRINGING MY LUGGAGES UP FRONT !
( ALL READY TO HOP ON MY UBER ! ONCE HERE …)
🌟THE ELDERLY ONE 🌟WENT OUT OF HER WAY !!!
( IT STARTED TO LIGHTLY SHOWER ! )
WELL ,
SHE WENT OUT UNDER THE LIGHT RAIN
TO MAKE SURE TO GUIDE UBER TO PICK ME UP WHERE IT WAS GOING TO MAKE IT EASIER FOR THE LUGGAGES PROCESS WHICH AGAIN !!! PICKED UP MY LUGGAGES FROM THE DOOR AREA !
AND BROUGHT THEM TO THE DRIVER !
( Who Has Arrived !!! ALL I HAD TO DO WAS TO GET IN UBER !!! )
THANK YOU LADIES 🤗🙏
AND A SPECIAL EXTRA THANK Y🤗U ❣️
TO MY ELDERY FRIEND ❣️
WITH SINCERE APPRECIATION !!!
FOR ALL SHE HAD GONE OUT OF HER WAY TO HELP ME !!!
🙏 THANK YOU 😊👍🌺🌴🙏
NOTHING TO ‘’COMPLAIN ABOUT’’ !!!
6 / 10Average·Jan 2026
Good location and lots of free amenities, like face masks, bath salts, etc.
Beds were comfortable, room was clean, reception area was very nice, too.
For starters breakfast was just terrible, like so bad that even though we’d paid for it , we opted for not eating there on the second day.
Do not recommend paying for breakfast there, lots of options around.
Staff has very limited English.
Had issues with night supervisor when I paid to do laundry ( wash & dry) and it didn’t dry. He wanted me to pay more to dry the clothes and I put my foot down , all via translator, which made it that more stressful, in the end he took our clothes to dry in the hotel dryer .
When I picked it up in the morning half of our stuff was still damp, I decided to pay to dry a bit more in the paid machines to avoid more stress.
Room was tiny, like our luggage wouldn’t pass though the space between the bed and the wall. We had to lift it to be able to lay it on the couch.
Wouldn’t stay again.
$$$$
Top rated by guests
8.9Excellent
(940 Ratings)
"Great location. Short walk from the station, a Don Quijote next door, lots of good, cheap dining options nearby. Facilities were clean and the room was spacious. Breakfast hall was relaxing and food w..."
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