Hotel Rumbao, a Tribute Portfolio Hotel

Room, 1 King Bed, Bay View | Premium bedding, down comforters, pillowtop beds, in-room safe

Breakfast, lunch, dinner served; local cuisine

Suite, 1 Bedroom, Balcony, Bay View | Premium bedding, down comforters, pillowtop beds, in-room safe

Combined shower/tub, designer toiletries, hair dryer, slippers

Suite, 1 Bedroom, City View | Premium bedding, down comforters, pillowtop beds, in-room safe

About this hotel

Located in San Juan, this charming hotel for $169 per night is a great option for your next break. Upscale bayside hotel, walk to Port of San Juan Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. WiFi in public areas is free. Other amenities include a bar/lounge, a spa tub, and valet parking. Hotel Rumbao, a Tribute Portfolio Hotel offers 240 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, slippers, designer toiletries, and complimentary toiletries. This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily. An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club. The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Balcony / Patio

Hot Tub / Spa

Map of San Juan

Nearby attractions

Toro Verde Adventure Park

23.21 miles

Las Pailas

26.50 miles

Balneario El Escambrón

1.48 miles

Luis Muñoz Marín Park

4.72 miles

Hotel Rumbao, a Tribute Portfolio Hotel

3.9

Good(1,033 Reviews)

Hotel in San Juan

4-Star Hotel

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

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$$$$

About this hotel

Amenities

Pool

Air conditioner

Internet / Wifi

Balcony / Patio

Hot Tub / Spa

Map of San Juan

Nearby attractions

Toro Verde Adventure Park

23.21 miles

Las Pailas

26.50 miles

Balneario El Escambrón

1.48 miles

Luis Muñoz Marín Park

4.72 miles

Reviews

3.9/5.0

Good(1,033 Reviews)

3.0

Apr 2024

The check in was terrible. Room was supposed to be ready by 3pm. It was not available until 4:45 pm. Housekeeping could be better. Not horrible but could use improvement.

5.0

Apr 2024

Great hotel just was in the middle of construction

5.0

Apr 2024

Beautiful rooms all updated and modern. Great location walking to everything food and shopping. Right on the water. Friendly accommodating staff

5.0

Apr 2024

It was a great stay. Very comfortable and convenient to the port for our cruise. I would definitely go back. The restaurant was really nice.

5.0

Mar 2024

Always Eccelent and outstanding location

4.0

Mar 2024

Overnight stay across from cruise terminal and at edge of Old Town. Recently rebranded from Sheraton to Marriott boutique brand. Nice decor, slow service, good dinner restaurant.

3.0

Feb 2024

From checkin to checkout, nice smooth experience. Room was a recently remodeled one and was clean, perfect. New beds were pillow topped but yet firm, so was comfortable and you didn’t sink into the bed. If coming back just to visit San Juan, would definitely stay here.

3.0

Feb 2024

Great location in Old San Juan. Excellent service. The room is very clean. The bathroom is very modern. The bed is gigantic. Will be coming back again soon hopefully.

2.0

Feb 2024

Location is great but lacking in amenities. Granted they are renovating now but their price is outrageous for what we got. Room is big but not as clean for the price. I did not enjoy our stay here even though it was only for 2 nights. We had stayed in better hotels that cost less.

2.0

Feb 2024

Construction led to slower than usual elevators and a few slight inconveniences. Once you get by those all is very good. The check in was very helpful and pleasant

10.0

Feb 2024

It’s going to be beautiful when the remodel is complete. Staff was exceptionally helpful and pleasant.

4.0

Jan 2024

Hotel was being renovated. Noisy and messy. They should have been forthcoming about the inconvenience and offered a discount.

1.0

Jan 2024

The hotel is under construction and should not be open. To make matters even worse, multiple requests for trash removal, clean towels and basic housekeeping were ignored. The room had a musty smell. The lobby was under full construction and the only open amenities were a small pool and hot tub. The connection to the cafe was closed.

1.0

Jan 2024

The Air Condition in the room was horrible, it was making noise all nite. The TV kept on turn off & volume kept going on & off.

10.0

Jan 2024

Okay

8.0

Jan 2024

Staff very nice, room beautifully decorated

6.0

Jan 2024

What's not told that the property was under construction and check in staff Not nice

10.0

Jan 2024

Close and convenient to Old San Juan. The Hotel is going through a complete renovation so that's kind of an inconvenience but it's understandable. The room was nicely updated. The water pressure in the bathroom sink was lacking but maybe when the renovation is completed that will be worked on.

2.0

Jan 2024

Stayed for Fiestas de la Calle San Sebastian. Hotel is under renovation on the inside, therefore as of Jan '24 expect disruptions in elevator service, noise, dust, tarps, etc. Check-in is on the second floor, for people who find stairs a challenge, please note that we observed the elevator out of service for small periods of time during our stay. Granted, the hotel was busy, and they are currently installing what appears to be a 3rd elevator. A note on rooms: all surfaces are hard, therefore there is very little ability for sound deadening. Our room had an "adjoining door" which made it feel like we had our neighbors in the room with us. Unfortunately, there is/was very little insulation/thickness of the door. So we heard everything, and likely they heard us equally. Bathroom: while the fixtures and updates are visually beautiful, and appreciated. The bathroom door is a barnhouse style sliding door with about 1/2 inch separation from the wall. If you're traveling with someone besides yourself, be warned that all noises from the bathroom come in "loud and clear". And since there is no fan in the bathroom, you may have to get creative about noise masking. The restaurant onsite: was "OK". We had breakfast there only 1 day and decided to go elsewhere thereafter. Food was equivalent to a Courtyard by Marriott, buffet style. Please note the situation regarding noise.There are zero elements in the design to dampen noise, and so the eating area is extremely loud.

3.0

Jan 2024

From the moment of my arrival the cordial and friendly service was second to none…Awesome service, beautiful hotel(even though is under renovation)…Perfect location in Old San Juan, I will return!

2.0

Jan 2024

Hotel is under total renovation which it’s not disclosed when I made the reservation. Also it’s not Sheraton any more it’s called RUMABO hotel. Expedia misleading customers with lies and false information

10.0

Jan 2024

Excelent

3.0

Jan 2024

I hope that, once the construction is over, cleanliness and the comfort level will improve.

1.0

Jan 2024

The line to check in took close to an hour. while we knew the hotel was undergoing construction, we were told the restaurants were both open at check in as well as room service. Only one restaurant was open and it closed an hour early. There were a lot of guests continuing to check in and no access to food.

6.0

Jan 2024

The hotel was under intense construction. We were not informed that this was happening. The room was ok but the front desk was unsatisfactory... Dusty, in the middle of workers, disorganized. The restaurant was extremely dusty and should not have been allowed to serve food...too dusty and workers all around. Expedia did not do your job on this option. On the other hand, the location was perfect and I would definitely consider this hotel once the massive construction is complete. To be told, Expedia should have notified us prior so we could make a choice. If we were staying longer, I definitely would have relocated.

6.0

Jan 2024

The property is undergoing renovations. There is a lot of construction noise and certain areas are off limits because of the construction. The rooms are very nice and appear to have been recently upgraded. I beleive when the construction is over, it will be very nice hotel.

2.0

Jan 2024

Understaffed and broken elevators. Lines everywhere

1.0

Jan 2024

Stayed here mid Nov. Several floors were under renovation including the room immediately next door. Drilling and banging started at 7am. Paid top dollar for the rooms. Front desk didn't care. Bonvoy/Sheraton/Marriott didn't care. Worst thing of all HOTELS.COM didn't care! Don't waste your money. Avoid this shoddy excuse for a hotel.

10.0

Jan 2024

Rooms are renovated, and nice. On our check in we were greated by José in the front desk, he was amazing and very welcoming with the locals and the tourists.

6.0

Jan 2024

While they are rehabilitating the building they should do business, or at least their cost should be much lower while providing a heads up of what to expect before a guest arrives.

2.0

Jan 2024

This Hotel is under construction and safety was my main concern, specially when you travel with children’s. No previous advise from the Hotel.com web or the Hotel that this was happening. The fees and night charge was to high counting that this daily constructions were happening .others were complaining of bathroom doors getting stocked. My bathroom plugs were making noise and no response from maintanice. Electric wire were not placed appropriately It should be mentioned for the public . I couldn’t make arrangements to be relocated. Process not friendly. I would like to have my stay refunded by the this company. I did have a few more reservations and this last one was a nightmare. thank you

1.0

Jan 2024

We got there for just one night to enjoy Old San Juan in New Year's. The hotel was being remodeled, which did not give us a good impression of the place at first. Even though the room seemed clean and nice at first, our kid had a claim about something biting them under the blankets; there were bedbugs. We had to change rooms because of it. To be fair, the location was good, but it left us a bad impression when it comes to maintenance.

2.0

Dec 2023

Staff is kind and respectful, trying to be helpful. But: Hotel is under construction. The noise starts very early in the morning until late at night. Also for some reason our room was not cleaned or restocked with towels, coffee or even water the first day and it took us 4 phone calls to receive a bottle of water. We were also charged a resort fee for every day which was never mentioned when we were booking the room.

1.0

Dec 2023

Hotel under major construction renovation and it is so noisy! Everything is in disarray!

1.0

Dec 2023

Took 30 minutes to get from front door to check in desk. Not because they were busy but because of construction debris and materials. One elevator for over 200 rooms. Hammering and slamming doors ALL DAY LONG. Terrible experience. Avoid at all costs. Speaking of cost.... VERY expensive for what you get. $60 for a mediocre breakfast. Will never stay here again. Marriott, you let us down this time.

2.0

Dec 2023

This property is under construction and I was not informed. They start with shipping hammers at 7am. I have been a Marriott member for many years but disappointed

2.0

Dec 2023

Hotel was under construction. Rooms were not ready at check in time. We were told we would receive a call when the rooms were ready and we never did. It was pouring rain outside and we had no where to go.

8.0

Dec 2023

Under construction .. noisy early in the morning

6.0

Dec 2023

The entire hotel is a construction site at the moment. I wish I had known that prior to booking. The services overall seem to be a little impacted by the construction. We were in a suite but were only given 1 towel. Also only less than 10 of the channels on the TV worked. Staff was very nice though and we stayed in one of the newly remodeled rooms which were comfortable and modern as well.

2.0

Dec 2023

We arrived and were told we did not have a room due to construction delays. Offered another hotel. Ended up sharing a room with our friends. Same problem with other guests.

FAQs

How much does this hotel cost compared to others in San Juan?

The average price for a rental in San Juan is $149 per night. This rental is $20 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Hotel Rumbao, a Tribute Portfolio Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hotel Rumbao, a Tribute Portfolio Hotel. Enjoy the water!

Is Hotel Rumbao, a Tribute Portfolio Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Rumbao, a Tribute Portfolio Hotel?

We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, balcony / patio, and hot tub / spa.

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Hotel Rumbao, a Tribute Portfolio Hotel

About this hotel

Amenities

Map of San Juan

Nearby attractions

Hotel Rumbao, a Tribute Portfolio Hotel

Hotel in San Juan

Reasons to book

About this hotel

Amenities

Map of San Juan

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in San Juan?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Rumbao, a Tribute Portfolio Hotel pet friendly?

What amenities are available at Hotel Rumbao, a Tribute Portfolio Hotel?

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