Very nice

The staff really made the property the best place to stay. Friendly, responsive and informative. The airport shuttle was also perfect for my flight schedule. Would definitely book again.

Staff is friendly.

The people at the front desk was very helpful and the area was quiet and clean. The room was excellent everything was A . Thank you for wonderful stay!

We were staying one night following a cruise. We had planned to take the airport shuttle from the airport, where our tour dropped us off, to the hotel but were disappointed to find that the shuttle did not run during the middle of the day, which is when we needed it. The room we were initially given smelled very strongly and unpleasantly of perfumed cleaning products. We were pleased with the staff's response. We were moved immediately to another room which did not have this problem.

I called before I booked, I also called before I physically got on the plane to make sure the whirlpool was working.. arrived and it was not. Very friendly staff, but the only reason I booked with this specific hotel.. was the whirlpool. Very disappointed.

The night clerk had the personality of a shoe

I hope housekeeping will just knock and leave a letter that they attempted to clean our room instead of opening it while we were sleeping. Front desk was okay. Breakfast is excellent!

Nice amenities, friendly staff and decent breakfast. Hotel was cold, though, and in our room (233), the curtains didn't close so the very bright light from the street lamps poured into the room all night.

Undeclared Charges put on card and no receipt was shared yet, I was not expecting charges other then Parking fee(around $18X2 for 2 nights), Rest for room was paid to expedia including taxes and fees. Total charge was put $61.01 . No where mention for what.

Indoor hot tub was the only reason for checking into this hotel. I was surprised by the $100 deposit charge I didn't see it clearly listed anywhere before making the booking. Disappointed the bedding in the pullout couch was dirty. Wasn't free drinking water in the room and parking was a surprise cost of $18

Our stay was short but very nice. The room was large and comfortable. The negative is the bathroom. The sink has cracks and the handles do not turn off the water unless in a very specific spot.

Reviewed when I first arrived things seemed ok the place itself is good the staff friendly but a big issue with getting into my room and the immunities card wouldn’t work, either a problem with the card or they needed me to checkin three times a day not shore which ( maybe suspicious of a solo traveler ) ??

My experience was not good this trip. I’ve been coming to this Holiday Inn express for approximately 2 years multiple visits throughout those years yesterday. my wife and I arrived at the Holiday Inn express about 5 PM yesterday We checked in thru Lela & she place Us on the 4th floor into Rm 430.& 1st problem was after we got settled in we went downstairs to get into the Jacuzzi and it was in operable sign posted on the front door that was real disappointing that was the reason for getting this room.The next morning I spoke with Betty at the desk, and she said that it was out of order. I asked for luggage rack and I was told it was at the end of the hall on one of the four floors, and then proceeded to check all four floors and there was no racks available. I ended up loading my luggage by elevator 2 times without the luggage cart. by the time I get ready to put the breakfast together for my wife and I was @ the breakfast room by 8:45 and the host was taking the food away.Man this my last trip holiday Inn express South San Francisco. Thank you but no thank you for future references.

Great place

Parking was sometimes a hassle, the view I had out of my window was of warehouse, and the “queen beds” looked and felt like full beds. But otherwise the hotel was clean with all the trimmings.

I was charges 17 dollars for parking and I had to park off ground because the parking was full they said they took the parking charge off but when I got home from my trip I was still charged for parking .. please do stay at this hotel if I was to stay again in sf it would be at the Marriott or Hilton the parking is a lil more but at least you have space to park

Noise coming from stairs

Overall nice place. The only complaint I have are about the cleaning staff. Even with my "no disturb sign, " i kept getting knocks for house keeping. On two occasions they just walk in. Both times i am laying there fully nude. I had to continuously ask them not to bother me. One lady responded to me with "oh my God" as if i was in her way. Then the hottub was broken for my whole 5 day stay.

The hotel charged extra in the bill at check out and told that these charges are to be paid at hotel apart I paid to Expedia.

Breakfast

Unauthorized charge applied to bill at check-in. Very loud HVAC. Old room that didn't feel clean. Too expensive over all.

Nice clean close to restaurants and freeway

It's decent for the price. What was truly annoying was that our room faced the McDonalds right next door and those golden arches shone through our window all day and night. The curtains don't close all the way so we had a great golden glow coming through our window all night long! There's a bit of sound from the street nearby that also comes through. We were there for a work conference and spent very little time in the room other than to sleep so being faced with noise and light was fustrating. For the price, it really helped our travel budget. You get what you pay for!

Everything was alright but the extras made me doubt to book it again

When I walked in i was immediately greeted by Jose and Lela. They were very friendly and kind. I was able to crack jokes with them and they both were friendly and smile the entire check in process. hotel was clean. room was clean. there was maid service but i decline.. i was surprised because it had only been 1 day, but the maid service was friendly also and gave me new towels. i forgot her name, but it was a short Hispanic girl.. she was so friendly. breakfast starts at 6:30AM - 9:30AM saturday and sunday, and its ready on the dot. I would recommend. oh there's good hot shower and it also comes with conditioner, shampoo, and soap... i would never thought that! and best bang for the price we stayed two nights with my wife. costco is less than 2 miles away also.

Waited over 2 hours for the shuttle to go never turned up even though I called the property over 4 times requesting an update. Finally they told me to take whatever form of transportation and they will reimburse me. Took a Lyft , upgraded for a priority pick up after waiting over 2 hours. The hotel then said they will not pay for any upgrades and no tip. This was never mentioned when they said get any ride to the hotel. Dishonest and disgusting….Absolutely no customer care and consideration.

Friendly staff

The hotel is clean with a free breakfast and very convenient . It’s only 30 min away from downtown. There’s a free shuttle bus but we didn’t use it because we got there at midnight and a friend drove us to the airport.

The place is 7 minutes to the airport. It is okay for one night if you are traveling or landing. The building is quite old and renovated. The only sad thing is that I was charged around 30 bucks for an overnight parking permit!

I liked that the facility looked clean and put together on the surface. I also liked they had a ADA compliant room. I did not appreciate the room any further. There was no stable sitting chair so if I wanted to sit up, I had to sist in my wheel chair I did not like the staff, employees was on her personal phone at the front desk, eating breakfast with the guest and smoking a vape. the older gentleman in the afternoon was rude and slow he kept me standing waiting to get a replacement key for over ten minutes while was on the phone talking to someone from his personal life about how he didn't think it was fair he only got to work two days a week at this hotel. I did not like the parking or the cost as it was too small and there were some really unsafe spots with large sharp metal pieces sticking out into the ADA parking spots, there were only two handicap parking spots that would work and a car sat in one the entire time day and night so we all had to hope we could luck up on the other ADA Spot. The room was lacking in many ways, we did not have enough towels and when we requested more it did not happen we had to find a cleaning woman in the morning and beg for towels and got only the bare minimal. NO RAGS! The telephone in the room was not plugged up so each time I needed to call the front desk, room service, etc. we had to call from our personal cell phones. The water pressure in the bathroom sink and shower was really bad. the location of the hotel was horrible also.

The room was very clean, staff was very friendly. Close to airport