We stayed one night and we did not like our room. The bed was very uncomfortable and the heater didn't work. Night lamp was broken. I would not book again at this hotel.

.

An amazing hotel in the center of the historical quarter. Super friendly staff and very helpful. Nice breakfast and plenty of coca leaves for tea. Close to everything and very charming old building.

From the beginning you can feel very comfortable with the friendly staff at the front desk . Also, the breakfast is amazing from 4 AM to 10:00AM. ( it offers from juices and yogurt until eggs, and other hot options) Rooms are very clean and you can request every day cleaning . But one of my best reason to give an excellent review is the location . This hotel is located 3 blocks away from Downtown Cusco where is the Plaza and many restaurants and artesanal stores and other places you can visit . I highly recommended this 4 stars hotel .

I really enjoyed my stay here. The hotel is quiet and the staff was very friendly. The location is close to Historic Center of Cusco and was about a 10 minute walk to the main plaza. I would definitely stay here again if I find myself in Cusco.

Location was great, they need organization to have all the room with the features in each room.

Great location and the staff were VERY helpful regarding all of my needs.

Beautiful hotel close to everything. Very clean and the staff are very accommodating.

The location is great, the beds are not high quality and the one we had was hard, as well the pillows were not helpful either. When we arrived, the elevator wasn’t working so it was difficult to get the luggage to the third floor. When we entered the room, the safe and the television were not working. They came and fixed the safe, by putting in a reset code that allowed them to open the safe easily which did not assure us if the safety of using the safe. The individual did not know how to fix the television. Without AC we had to leave the windows open, which is fine unless you are in the front of the hotel which faces the road. It was very noisy and sleep was not easy to do. We ended up only staying one night of the two nights we paid for because our tours started around 4am and we needed to sleep. Between the noise and the low quality of the beds, sleep was difficult at best. The building was interesting and the location was great. Hope this is helpful information.

Pros: Nice hotel, 4 star though looks more like 3-3.5 star. Convenient location for walking in the town but it is also a disadvantage as mentioned in cons. Helpful staff Good breakfast, starts early in the morning Cons: Biggest disadvantage of the hotel it that it is on the main road. At night it is difficult to sleep with ambulances and police vans passing on the road with the sirens

Very nice, staff is very friendly and accommodating to the guest!

Internet was not fast enough

Good, Amasing view from lunch area ...,,,,,,,,,,,;;;;;;;;;

Spacious rooms, big beds, 2 free waters and good service. Really nice for the night before and night after the inca trail!

Great location. Very close to plaza de Armas. Very good breakfast. Friendly staff.

We heard some noise overhead; talking, flushing, etc.

The property was close by to good restaurants and the tour company we used for Machu Picchu.

프론트에 있는 켈리와 캐티의 도움으로 푸노가는 버스를 당일날 예약할수있었어요. 인터넷도 만석이었는데 크루즈델수르버스회사에 직접전화해주었고 잘다녀와서 너무감사했답니다. Thanks to very kind kelly and kathi I could travel to puno this june. She made a booking for me by calling to cruz del sur office on the very departure date. I really appreciate their help. 전화로

Service was good with most employees speaking good English; bed wasn't very comfortable and was noisy. Good breakfast though.

Good location and good service. Staff were nice and helpful.

Great location, nice breakfast. Helpful staff. Check out is extremely early -8.30am We got an extension to 10, but that was still difficult for us to manage.

Really lovely hotel situated just a few mins walk from the main square in Cusco. The rooms were comfortable, nice big beds, and I loved that there is a conscious effort made by the hotel to be more eco friendly. This can be seen by the filtered water they provide, through to removing unnecessary plastics in the bathrooms. Really great to see a hotel acting responsibly to save our planet. Staff were friendly, check in was nice and easy and the hotel have a great laundry service that is reasonably priced (and same day) and an added bonus of a hot water bottle to warm the bed in the evening! A must stay in Cusco.

The Reception Staff were excellent - helpful, enthusiastic,made certain that details and extra mile were looked after, knowledgeable,

The Reception Staff were excellent - helpful, enthusiastic,made certain that details and extra mile were looked after, knowledgeable,

It is a great hotel, with very friendly staff and in a great location. The first night we stayed in a room with no outside window, only a window which opened to the lobby downstairs. It was very noisy and stuffy, no fresh air or AC. The second night we changed to a room with an outside window and it was wonderful.

Great location. close to all the action but in a less busling area

Terrible,noise,the breakfast was ok,no a/c.we consider this hotel one star hotel

very nice hotel, with excellent bilingual staff. Suites here are enormous, with very nice bathroom, incl oversized tub and shower; LOTS of hot water and PRESSURE !

Little disappointed with hotel. Beds were not very comfortable and the facilities were a little tired and run down.

Excellent location, very close to the Plaza de Armas. Simple, but comfortable, clean and good service. I'd certainly go back.