Charming 5 Star Condo Unit Situated at Ritz Carlton-Key Biscayne
7.8 / 10
Good(8 Ratings)
$$$$
House in Key Biscayne, FL
4 guests · 1 bedroom · 1 bath
Reasons to book
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
an absolute disgrace on the part of this private suite. but we did well by staying out of it.
the hotel is very nice
the organisation was horrible. there were no shower gel replacements, no room cleaning, there were dirty towels dropped at the lamps in the room. you cant provide service of that low quality. we stayed out of the room for most of the time, this was the only reason why we stayed. otherwise the Ritz Carlton Key Biskey is super cool.
1 / 10
Even after sending pictures as required by costumer service they never got back to me after 2 months
We are very disappointed!
After years of being a great customer of booking.com I don’t think I’ve ever complained once about a property but this was the worst way to end the year. We immediately realized that we couldn’t even sleep in the same bed together to start the new year because it wasn’t even a queen size! The first time ever in almost 20 years…This was very aggravating and disgusting.
As soon as we walked in, the smell of cheap cleaners makes me nauseous and come to find out that’s what they used in the room that we were put in.
To our surprise we also saw a welcome card addressed to someone else. Obviously the room wasn’t ready for us or even inspected by property management or housekeeping.
You also will be able to see pictures of 2 full beds with linen completely wrinkled to the point that we had to sleep on top of the sheets because we didn’t even know if the sheets were clean.
Pillows were without pillow protectors, no additional pillows, no blankets!
The bathroom had 2 big bottles of hand wash already used by previous guests, absolutely anti hygienic and also previously used mini toiletries.
The doors and tub were disgustingly dirty and showed splash patterns of vomit or urine on the walls. Also the room description said it had a hot tub but the tub didn’t even have jets! We have pictures of the tub and the website description of course.
The carpet had multiple stains and not even mentioning the windows or furniture.
Cleaning items and filters were inside our closet , instead of robes and slippers for the guests. We have stayed in different Ritz Carlton properties around the world and they all provide with these services.
The room didn’t even have 2 simple bottles of water!
There were chemical cleaning supplies next to cooking pans and extremely moldy pipes under the sink. Absolutely outrageous!
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Yes, parking is listed as an amenity at Charming 5 Star Condo Unit Situated at Ritz Carlton-Key Biscayne. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Charming 5 Star Condo Unit Situated at Ritz Carlton-Key Biscayne. Enjoy the water!
Is Charming 5 Star Condo Unit Situated at Ritz Carlton-Key Biscayne pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Charming 5 Star Condo Unit Situated at Ritz Carlton-Key Biscayne?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Key Biscayne, FL
About this house rental
Elegant Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
WiFi/Internet
Hot tub/Jacuzzi
Beach access
Garden
Beach front
Safe
Accessible by lift
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Yes, parking is listed as an amenity at Charming 5 Star Condo Unit Situated at Ritz Carlton-Key Biscayne. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Charming 5 Star Condo Unit Situated at Ritz Carlton-Key Biscayne. Enjoy the water!
Is Charming 5 Star Condo Unit Situated at Ritz Carlton-Key Biscayne pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Charming 5 Star Condo Unit Situated at Ritz Carlton-Key Biscayne?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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