Hotel in Czechia
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Ski in/Ski out
Garden
Sauna
Electric Vehicle Charging Station
Fireplace
Family friendly
Smoking allowed
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Czechia
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
Czyściutko, piękne pokoje, dużo ręczników, fajna lokalizacja wypadowa, pyszne śniadania, w restauracji z resztą też pysznie, mega miły personel i świetna siłownia !
10 / 10Outstanding·Aug 2026
I liked this hotel so much, my teenager also! He said he wants to come back someday :) All experience was really good, from the beginning to the last goodbyes. We have a welcome drinks, the stuff was very friendly and nice. The family apartments in other building were large, cozy, very clean, found everything we need.
We enjoyed the Spa, especially the adults area, the pool zone was also nice. In the evenings we came to the leisure and games room, there was plenty of activities, with teenagers it's perfect experience 👌
I chosed this hotel for the nice gym also, was surprised how good and well equiped it was!
Breakfast area has a very nice view, many delightful choices, everything was so tasty and good.
I liked it and can recommend 💯
10 / 10Outstanding·Aug 2026
Bardzo ładny i nowoczesny hotel. Wysoka jakość obsługi.
8 / 10Excellent·Aug 2026
The hotel has nice, modern facilities and the breakfast is good, so there are definitely positive aspects to the stay. The location is good, surrounded by nature and trees.
The room is spacious, has a big terrace (chairs and furniture are missing though) and the bed was comfortable.
The experience with the spa and, especially, the reception staff was disappointing. Unlike many other hotels, Aurum does not allow guests to use the spa or other facilities before check-in, even though you are already staying at the hotel. This feels unnecessarily restrictive.
More importantly, on our checkout day, we went to the spa/pool at 8:00 AM, only to find that a yoga class was taking place. The spa officially opens at 6:30 AM, yet the yoga class was not advertised anywhere (we would have liked to attend), and nobody had informed us that the spa/pool would be unavailable until 9:00 AM (reason why we knew yoga was not advertised as otherwise we would have joined). When we raised this with reception, the staff repeatedly insisted that we had been told about it at check-in. This simply did not happen, and more importantly, there was no written information anywhere explaining the restriction.
What made the situation worse was the attitude of the receptionists. Rather than acknowledging the lack of communication or trying to find a reasonable solution, they (receptionist Sarka) kept repeating that we had supposedly been informed even though they were not even part of the conversation as this took place with another guy. The interaction felt unnecessarily defensive and lacked basic professionalism and customer-service skills. Even when a mistake or misunderstanding happens, I would expect reception staff to communicate politely, listen to the guest and try to resolve the issue rather than simply insisting that the guest is wrong.
The hotel itself is modern, the facilities are nice and the breakfast is good, but the service and communication from reception did not match the standard I would expect from a hotel of this level. Better communication about spa availability and a more professional, guest-oriented attitude from the reception team would make a significant difference.
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Top rated by guests
9.4Outstanding
(72 Ratings)
"I liked this hotel so much, my teenager also! He said he wants to come back someday :) All experience was really good, from the beginning to the last goodbyes. We have a welcome drinks, the stuff was ..."
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