Sapphire Sands by Bay Gardens Resorts

The staff were amazing, especially the butler service. The rooms were very nice and the amenities were adequate. The property was beautiful, there were plenty of opportunities for activities, and also space for relaxation.

Nice hotel. The bath was a little gross (stains) and there were ants in the room. The hotel location is beautiful, the food was good, and the staff were all very very good.

We booked an all inclusive week at the new Sapphire Sands however the construction was delayed and we accepted their offer to stay at the Bay Gardens Resort and Spa. While the accommodations were not comparable to the new resort, the service was beyond our expectations. The restaurant had great menu options for a la carte which changed daily. The buffet was always fresh with various selections. Fresh eggs were cooked to our liking by friendly chefs. The local people who work at this resort are genuinely eager to ensure their guests are happy. The servers at the restaurant, our gal at the cappuccino bar, the ladies in the spa, housekeeping folks, towel guys, beach security and front desk were all very pleasant. But Jeanneil, Priska and Jimmy took care of our every need with attention to detail during our entire stay. This butler team made our trip unforgettable and we will definitely consider returning

This review was for the bay gardens beach resort, as Sapphire was not opened when we went at the end of May/June. When we booked in Nov the previous year, it was supposed to open in Jan. When we checked directly with the resort in Apr, 6 weeks before our arrival, they further confirmed our room would be available. 3 weeks later, they said it would not be open and put us in 2 rooms at bay gardens. Judging by the construction and pace of work, it would be shocking if it will be opened before July or Aug, but looks like it will be very nice when it opens. As for Bay Gardens beach, the staff, particularly our butlers Prisca and Nage were phenomenal, as well as V from the excursion desk. They helped do special things for our anniversary as well as our sons birthday, and reserved areas on beach and by pool for us, as well as getting drinks and making reservations for us. The staff at the spa was also nice. The place NEEDS the new restaurant at sapphire to open. The restaurant on site was ok, though pretty slow. The other properties (hotel, inn and marina) look old and dated and we only had a drink there waiting for shuttle. The rooms at bay gardens beach were ok, though a bit dated and had some maintenance/ant issues. Maintenance and housekeeping were pretty quick to address what they could, but our entire reason for booking was to get a brand new all inclusive (we had booked the 3 br beachfront villa with private pool), so were expecting more for what we paid. Pool and beach good.