1/10 – Extremely stressful experience that ruined our family holiday
We stayed at this property as a family with three children, including a baby, and I was pregnant.
During our stay, a shelf above the hob became detached and fell. The shelf was being used for normal storage and contained only light household items from the host not our items. When it came away from its supports, it pushed the trim beneath it, causing the trim to fall onto the hob and crack the glass. We reported the accident immediately and explained exactly what had happened.
The host initially told us not to worry and arranged to come to the apartment. When we returned from the Vatican, we discovered we could not access the apartment and were effectively locked out with all of our belongings, baby supplies and medication inside. The host told us that only my partner was allowed into the apartment. He took my partner inside and began shouting at him, so I followed because I did not feel comfortable leaving him alone in that situation.
The situation then escalated significantly after the host took the shelf and hit it against the hob causing it to shatter glass. The host became aggressive, shouted at us repeatedly, demanded €500 immediately and told us that our children could die if we used the hob. During the confrontation, the damage to the hob became worse. The entire situation was extremely upsetting and frightening, particularly with young children present. Our older children spent the rest of the holiday worrying he was going to come back. Which is unacceptable to scare a young family with children because of his own structural issue.
Following this, the host submitted a €469 damage claim through Booking.com, which we dispute. We believe the original damage was caused by the failure of the shelf above the hob rather than any misuse of the property.
We were then instructed not to use the hob. The hob was the only cooking appliance in the apartment. There was no oven, microwave, toaster or kettle. This left us with no cooking facilities whatsoever. As we had a baby who required bottles, we had to spend our own money buying a kettle during our holiday simply so we could prepare feeds safely.
We also experienced issues with the air conditioning during extremely hot weather in Rome, with temperatures reaching approximately 36°C. Communication became very difficult after the dispute began, and messages regarding the air conditioning and other concerns were ignored. On the first day when the air conditioning wouldn’t work the host fixed it from home on his app within 10 minutes.
What should have been a family holiday became several days of stress, arguments, worry and uncertainty. Being shouted at, pressured for money in person, left without cooking facilities and dealing with an ongoing dispute while caring for young children and being pregnant was completely unacceptable.
We have provided Booking.
10 / 10
Amazing apartment in great location
Nice, spacious, clean apartment. The beds were extra comfortable. We liked the location close to all main attractions, metro and bus routes. The grocery store was very close (Tigre). The windows faced the back so there was no street noise at night. Paolo the host was very helpful. We would definitely stay here again. I'm glad we took a chance of this place even though there were only a few reviews. Note that the apartment does not come with an oven or microwave. But we were able to prepare meals with the stove top only.
We found water pressure to be lower than what we are used to, but it sounds like this is typical in Rome.
10 / 10
Тұрүан жері ыңғайлы, пәтер кең, таза, иесі қамқор әрі көмекке әзір жан екен.
Үйдің иесі біздің барлық жақдайымызды жасап, көңілімізден шықты. Орналасу уақытынан ерте келгенбіз, жүктерімізді кіргізіп қойдырып, пәтерге келгенде таңғы асқа деп әртүрлі дәмді, тәтті тоқаштарды толтыпып қойыпты. Қайтар кезде де, әуежайға дейін таксиімізді дайындап берді. Көп алғыс👍
Кондиционердің қосулы ікезіндегі дыбысы өте шулы, түнде ұйықтауға маза бермеді.
8 / 10
Séjour agréable, très pratique et accueil attentionné de Paolo.
Emplacement idéal surtout quand on vient de la gare. L’appartement est proche de tous les sites historiques.
Paolo nous a accueilli et nous a même prévu de quoi faire pour un petit déjeuné ( café, croissants)
Il y a une supérette pas loin pour y faire qq courses
Appartement propre Si vous venez en voiture, l’appartement se trouve en ZTL.
Il un four ou micro-ondes sinon la cuisine est équipée du nécessaire.
Dommage que les finissions de l’appartement n’ont pas été soignées.
Үйдің иесі біздің барлық жақдайымызды жасап, көңілімізден шықты. Орналасу уақытынан ерте келгенбіз, жүктерімізді кіргізіп қойдырып, пәтерге келгенде таңғы асқа деп әртүрлі дәмді, тәтті тоқаштарды толтыпып қойыпты. Қайтар кезде де, әуежайға дейін таксиімізді дайындап берді. Көп алғыс👍
Кондиционердің қосулы ікезіндегі дыбысы өте шулы, түнде ұйықтауға маза бермеді.
8 / 10Excellent·Jul 2026
Emplacement idéal surtout quand on vient de la gare. L’appartement est proche de tous les sites historiques.
Paolo nous a accueilli et nous a même prévu de quoi faire pour un petit déjeuné ( café, croissants)
Il y a une supérette pas loin pour y faire qq courses
Appartement propre Si vous venez en voiture, l’appartement se trouve en ZTL.
Il un four ou micro-ondes sinon la cuisine est équipée du nécessaire.
Dommage que les finissions de l’appartement n’ont pas été soignées.
8 / 10Excellent·Jun 2026
La Ubicación es excelente. Muy cerca hay un supermecado y mucha variedad de sitios para comer
Para desayunar nos había dejado café y pastas
Añadiría un microondas, ya que no dispone tampoco de horno y no puedes calentar nada
10 / 10Outstanding·May 2026
Nice, spacious, clean apartment. The beds were extra comfortable. We liked the location close to all main attractions, metro and bus routes. The grocery store was very close (Tigre). The windows faced the back so there was no street noise at night. Paolo the host was very helpful. We would definitely stay here again. I'm glad we took a chance of this place even though there were only a few reviews. Note that the apartment does not come with an oven or microwave. But we were able to prepare meals with the stove top only.
We found water pressure to be lower than what we are used to, but it sounds like this is typical in Rome.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Casa Nazionale 204. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Casa Nazionale 204 pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Casa Nazionale 204?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
"Nice, spacious, clean apartment. The beds were extra comfortable. We liked the location close to all main attractions, metro and bus routes. The grocery store was very close (Tigre). The windows faced..."
Үйдің иесі біздің барлық жақдайымызды жасап, көңілімізден шықты. Орналасу уақытынан ерте келгенбіз, жүктерімізді кіргізіп қойдырып, пәтерге келгенде таңғы асқа деп әртүрлі дәмді, тәтті тоқаштарды толтыпып қойыпты. Қайтар кезде де, әуежайға дейін таксиімізді дайындап берді. Көп алғыс👍
Кондиционердің қосулы ікезіндегі дыбысы өте шулы, түнде ұйықтауға маза бермеді.
8 / 10Excellent·Jul 2026
Emplacement idéal surtout quand on vient de la gare. L’appartement est proche de tous les sites historiques.
Paolo nous a accueilli et nous a même prévu de quoi faire pour un petit déjeuné ( café, croissants)
Il y a une supérette pas loin pour y faire qq courses
Appartement propre Si vous venez en voiture, l’appartement se trouve en ZTL.
Il un four ou micro-ondes sinon la cuisine est équipée du nécessaire.
Dommage que les finissions de l’appartement n’ont pas été soignées.
8 / 10Excellent·Jun 2026
La Ubicación es excelente. Muy cerca hay un supermecado y mucha variedad de sitios para comer
Para desayunar nos había dejado café y pastas
Añadiría un microondas, ya que no dispone tampoco de horno y no puedes calentar nada
10 / 10Outstanding·May 2026
Nice, spacious, clean apartment. The beds were extra comfortable. We liked the location close to all main attractions, metro and bus routes. The grocery store was very close (Tigre). The windows faced the back so there was no street noise at night. Paolo the host was very helpful. We would definitely stay here again. I'm glad we took a chance of this place even though there were only a few reviews. Note that the apartment does not come with an oven or microwave. But we were able to prepare meals with the stove top only.
We found water pressure to be lower than what we are used to, but it sounds like this is typical in Rome.
$$$$
Top rated by guests
8.6Excellent
(24 Ratings)
"Nice, spacious, clean apartment. The beds were extra comfortable. We liked the location close to all main attractions, metro and bus routes. The grocery store was very close (Tigre). The windows faced..."
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Casa Nazionale 204. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Casa Nazionale 204 pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Casa Nazionale 204?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
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