Hotel in Henderson, NV
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Concierge services
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Accessible Parking
Family friendly
Smoking allowed
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Henderson, NV
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Nov 2026
Breakfast was very good, especially the coffee.
The fact that our bed was made every day and we were given fresh towels daily was wonderful.
All the staff I saw was friendly and very helpful.
There could have been two elevators as the one was out of commission for a day. We were on the second floor so we could walk up. It people with disabilities would not be able to.
10 / 10Outstanding·Oct 2026
The location was clean and the room was nice.
I didn’t like having to stand at the counter for five minutes or more while the staff member played on her phone while I was waiting to check in. The person upstairs was also ridiculously loud throughout the night above me, dropping things and stomping beyond 3AM in the morning.
8 / 10Excellent·Oct 2026
Everything but the elevator
The elevator. Y’all need a 2nd one or a faster one
6 / 10Average·Jul 2026
What I liked most about this property was that you were willing to work with me during a very stressful situation. I had lost my Chase Bank card, and unlike the Sleep Inn across the street, you allowed me to use tap-to-pay for my incidental hold. The other hotel canceled my reservation because I didn't have my physical card, even though I had driven all the way from California. I was overwhelmed and close to tears.
Julia was incredibly kind, compassionate, and professional. She took the time to listen as I explained what had happened and genuinely seemed to understand how stressful the situation was. Her empathy immediately made me feel at ease. Evan also checked in throughout my stay to make sure everything was going well, which I truly appreciated.
One evening, there was a beautiful platter of warm chocolate chip cookies at the front desk. I jokingly thanked Evan for "freshly baking them just for us," and he laughed replied, "You're welcome!" It was a fun, lighthearted interaction that made everyone in the lobby smile.
Because of the kindness and outstanding customer service I received from Julia, Evan, and the rest of the staff, what started as a stressful trip turned into a wonderful experience. Thank you for making me feel welcomed and valued. I would gladly stay there again because of the two, many of the other pieces else need work.
Unfortunately, there were several things about my stay that I did not enjoy.
The biggest concern was the cleanliness of the room. The table where we ate, the area around the lamp, and the top of the dresser all appeared to still have dust on them and crumbles around the larger desk area. The floor also didn't seem to have been cleaned thoroughly.
When housekeeping serviced our room, I noticed what appeared to be red stains on one of the pillows and sheets still. Like they were not changed. I couldn't tell exactly what it was, but seeing stains on the bedding was unsettling. In addition, the body wash dispenser in the bathroom was nearly empty, and we almost ran out after our first night.
The trash cans were also very small, making it difficult to dispose of food containers and other trash during our stay. The refrigerator didn't stay very cold, so keeping drinks and snacks chilled was a challenge.
My biggest disappointment was the pool. When my 12-year-old daughter and I went swimming, we noticed a large amount of white, foamy substance floating in the water. I have no way of knowing what it actually was, but my first impression was that it looked like it could have been semen. Whether it was or not, it appeared very unsanitary. It was approximately the size of a hand and a half and was floating in the pool. It grossed us out enough that we got out of the pool almost immediately because I wasn't comfortable allowing my daughter to remain in the water. We had been looking forward to using the pool, but unfortunately we couldn't enjoy it because it did not appear to be clean.
Overall, while the customer service from the staff was exceptional, I believe the cleanliness of the rooms and pool area needs significant improvement to match the quality of service provided by the employees.
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Top rated by guests
8.5Excellent
(238 Ratings)
"The location was clean and the room was nice."
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