Breakfast and location are superb

The location is great to walk around the city center. The hotel is charming, it has many traditional details with tasteful decoration. The staff is friendly and polite, and the front desk person greeted us with some delicious mezcal at check-in. The room was roomy and spotless clean. Our room had breakfast included, they took it to our room, it was delicious, the fruit was tasty and fresh. We will definitely stay there again whenever we visit Querétaro.

My room is in the back, very quiet, sizable and comfortable. The room is very clean and breakfast was delivered to my room. The staff is very accommodating and helpful

Breakfast was served in the room and it was very good and awesome presentation'

When we enter the room there were no towels and sink was not working right . This was fixed immediately by giving us another room.

The best thing for me was location, in the heart of Colonial downtown so walk to everything. I also loved the furniture and the room itself.

Breakfast could be improved/

Service and atmosphere.

All was great!

This hotel exceeded my expectations. The room was very clean, the bed was comfortable, the Wi-Fi worked, breakfast was a nice touch, and the staff was very friendly. Also, the location is great. Walking distance from the plazas and the restaurants.

Very beautiful place and very central. Outstanding good service during the day though a grumpy night guard ; ) I booked the suite to the front and was very happy with it. Breakfast was brought to our door - coffee was very good. The real place was better than in the pictures. Very recommended!

We love this sweet hotel so much, we returned for two more nights after our trip to San Miguel Allende. Nicely decorated room with A/C and a lovely courtyard, breakfast brought in the mornings. staff is kind and accommodating, and it’s located next to all of the fun while still being quiet inside the room for sleeping.

No complaints.

Breakfast was delicious, and ddlivered to our room for early departure!

The hotel is in the heart of the historical area so everything is within walking distance. Breakfast delivered to my room was a bonus.

The hotel was charming, blending history and traditional Mexican decoration with modern day conveniences. The location is perfect, being only a few metres away from plazas and shops. The included breakfast provided daily to your room is excellent along with the Oaxaca coffee. However the standout for us were the staff who were so friendly and helpful . On our arrival I realised I had left my wallet in the back seat of the taxi ( which turned out Not to be An Authorised Taxi - so take care!) . My IPad showed the location of the phone and the car and Juan on the front desk immediately ran down the street to find it. It all turned out well, ( and a lesson was learnt ). We thoroughly enjoyed our stay here and would recommend it to anyone seeking a small, (13 rooms) atmospheric hotel with the personal touch, which I forgot to add is scrupulously clean.

Nothing

we libre everything @El Serafin: Location, Comfort,Customer service,Cleanliness,Attention to Detail, The beauty of the place

not criticism just a suggestion maybe the breakfast could be a little more varied and a little more Coffe

An honor and a privilege to stay in this historical mansion! Immaculately cleaned, QUIET, a true respite for a traveler starting with a lovely fruit and yogurt breakfast delivered to our table by the goldfish pond outside our room. Bathroom: Magnified lighted mirror, quality toiletries, plenty of high pressure hot water. INCREDIBLE friendly, helpful staff! Not everyone spoke English, but it wasn't a problem. We used our phones to translate when needed. Although we had A/C, it was great to just open our shuttered doors and let the cool breeze through in the evenings. A lush, comfy bed! Our room was on the bottom floor: Lluvia (Spanish for rain). It was magical to stay here. When we came in after a long day of walking and sightseeing, the candelabra outside our room was lit (till about midnight, I think??) to welcome us. Perfectly located to discover the historic district.

That I had to leave after only a week there:(

Location

Wifi. Coffee

Mexican decor, location, and staff

nothing

our family loved it - easy to get around by foot and rooms and hotel very authentic. very safe and secure

nothing

Staff & location were amazing

More coffee with breakfast.

It’s such an authentic cozy hotel in the heart of Queretaro‘s city centre. Our host Maria was super friendly, assisted us with everything and it felt like staying with a family. Extra point for breakfast on the roof top terrace.