The Westin Resort & Spa Cancun
About this resort
Situated in Cancun, this lovely resort for $153 per night is a great option for your next vacation. Peacefully resting at the quiet end of Cancun's Hotel Zone, this luxury resort offers private white-sand beaches with breathtaking views of the Caribbean Sea and Nichupte Lagoon.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Balcony / Patio
Dishwasher
Hot Tub / Spa
TV
Wheelchair accessible
Beachfront / Waterfront
Gym / Fitness Center
Family friendly
Map of Cancun
Reviews
4.1/5.0
Excellent(2,882 Reviews)
100% verified reviews
1.0
I made a reservation through booking platform for a room for 2 adults and 2 children aged 13 with breakfast. When I arrived at the hotel, I was informed that even though my reservation said that breakfast was included in the room rate, I was required to pay for breakfast for my 2 children as it is the hotel's policy to charge for above12 year olds.
The same experience has another family travelling with us. We complained and they told us just to pay and email booking. We feel cheated.
10.0
Everything about our stay at the Westin Resort and Spa was wonderful. It's a beautiful property, extremely well maintained, and the service is exceelent. We were very pleased with the quality and selection in the restaurants, too.
No complaints
8.0
Excellent customer service, front beach hotel, very polite and kind staff. Excellent breakfast buffet, it exceeded my expectations, the ingredients were fresh and good quality. Different areas in the hotel to relax, close to the pool or the beach. The beach bar service is amazing, especially the cocktails, very well served and good size for the price. The beach was very well maintained, with some seaweed but staff would clean it every day.
Our room was extremely far away from the elevator and having a family member with reduced mobility, made it difficult. We could not open our room window so it felt a little bit claustrophobic. The meal we had at the signature restaurant was not so tasty and very pricey, they should improve that and bring it to the same level as the breakfast. Other guests were smoking in their rooms so the smell went through all the hall, the penalty for smoking should be higher around 400 USD and not 400mxn so people stop doing it.
8.0
La propreté de l'hotel
Dommage que l'hotel ne fait rien pour l'early Check in et l'heurly check out. Les vols international arrive tôt et repart tard.
Même pas de douches disponible pour se raffrechir avant de prendre l'avion.
9.0
We like to stay here for a night or two at a time when we are working in Cancun. This hotel is at the start of the hotel strip which means you can get in and out really quickly and easily without having to go all the way through the traffic of the hotel zone.
Its always clean, staff are super friendly, and the included breakfast is very generous with a huge variety of delicious food. We especially loved the dinner on the beach at night, was so relaxing with the waves breaking on the shore.
That we had to leave for work and could'nt enjoy the hotel and pool more :)
10.0
The most amazing vacation! Hotel exceeded our expectations!
N/a
8.0
Very clean and the staff were very accommodating and friendly.
Ernesto at the Swim up Pool Bar was so engaging. Such a wonderful conversationalist. Great service. I can’t say enough good things about him!!
The wall where the shower door attaches broke. We had plaster in the shower and the door couldn’t close. It was a good thing that this happened on the last night or we would have had to move to another room. This was room 2305.
The cleaning staff kept leaving only 1 wash cloth even though there were 2 of us. The soap dish was never cleaned and the soap bar was never switched out.
4.0
Location on the beach was nice
Food was below average prices were too high
6.0
Personnel / Proximité de l’aéroport (15 mn) / direct sur la plage + piscine / literie impeccable / idéal pour 1 nuit / 24/24h check in
Impersonnel, climatisation très bruyante dans la chambre, salle de bains hors d’âge (fameux joint blanc sur joint blanc pour cacher la misère) mais propre, trop grand complexe, petit déjeuner exclusivement à l’intérieur (!!), idem autre client, résa pour 3 mais petit dej only pour 2.
Attention à votre heure d’arrivée, j’avais spécifié via booking ET via hôtel de notre arrivée en pleine nuit et ils avaient déjà débité une nuit pour « no show » avant même notre arrivée.
3.0
The breackfast was nice
Okay, here why I was super desappointed and I must put a bad note, I booked throught booking, on the main page, I booked for 3 adult, select 3 adults and breackfast included and when I arrived they said is included only for 2 so they were happy to make me payed that extra saying that is not there fault, 30 dollars per breackfast, it s booking but they should take responsability of the third party they are using to fill up there hotel !!!! He show me that in my confirmation, when I already paid that down there is mention breakfast only for 2 adults and two kids but the room was for 3 adults. It s scandalous ! they all mostly looked very rude. Last time for me !
10.0
Excelentes instalaciones, personal amable, ubicación en la zona hotelera de Cancún frente a la playa.
Elevados costos de la comida. Precios muy inflados hasta para el plato más básico, 25 USD por unos huevos. Tienes que conseguir la comida por fuera si no quieres pagar estos precios.
10.0
The breakfast was AMAZING. The maid room was AMAZING.
My balcony view was misleading from the picture. I did t like staying on the first floor sitting on my balcony.
7.0
Hôtel accueillant , personnel disponible et agréable, et chambre agréable et bien agencée. La piscine, la plage et la vue sont vraiment superbes, et nous avons apprécié autant le calme que les activités.
Climatisation très très forte dans les parties communes ce qui est sincèrement désagréable.
Chambre réservée pour 4 adultes via Booking, avec petits déjeuners, mais le package de l'hôtel ne comprends que 2 petits déjeuners adultes et 2 pour enfants (moins de 12 ans). Nous avons donc du régler 2 petits déjeuners adultes (pas seulement la différence de prix avec les PD enfant) quasi 1000 pesos et franchement le buffet ne justifie en rien ce prix. Nous avons déjeuné bien mieux et pour moins cher tout au long de notre séjour. Nous avons demandé à emporter le petit déjeuner le deuxième jour ce qui a été refusé car nous souhaitions le récupérer après 6h30 (heure d'ouverture du restaurant) Enfin, rien ne peux être payé en cash, uniquement en carte, impossible d'utiliser nos derniers pesos. Donc nous avons mangé et déjeuné dehors à chaque fois.
10.0
La literie était très confortable. Les piscines étaient plaisantes et grandes. Hôtel proche de l’aéroport. Je recommande pr un séjour reposant proche de la mer.
Les prix de la restauration sont élevés.
5.0
Location and proximity to the beach
Rooms are dated, linens old and over-all feels old and run down.
8.0
La atención del personal y la comodidad de las camas
La ubicación es un poco alejado de los restaurantes
8.0
Direkt am Strand. Strand war gut, genügend Strandliegen. Gepflegte schöne Anlage. Nähe zum Airport. Großes geräumiges Zimmer mit Balkon. Hilfsbereites Personal. Besonders nett war im Empfang Eliana.
Im Zimmer fehlte allerdings eine Sitzgelegenheit obwohl genügend Platz vorhanden war.
7.0
Bed and the spa
The food was disappointed I was expecting more local food not American food really disappointed
9.0
Ubicación excelente
Las almohadas
7.0
La ubicación cercana al aeropuerto,
El restaurante frente a la playa y su comida.
Su servicio de Spa
Todo el personal muy atento.
El drenaje de la regadera y lavamanos no fluía
(falta de mantenimiento).
Las alfombras en áreas comunes sucias
Batalle un poco para que me trajeran el vino
que elegí en mi cena, me trajeron dos que no
ordene hasta que les di tres opciones y me
trajeron uno de esos tres, me pareció que la
persona que me atendió no conocía su carta de vinos.
7.0
My greeting at the front desk was pleasantly welcoming. The next day I had a message from concierge and I spoke with a gentleman. He provided with information about sites to see. The price offer to tour (chichiniza) is expensive $400+ I was offer a discount if I attended share holder event. I decline. I got a map of the zone hotelera. Buses R1 R2 is your best. Use pesos to pay transportation for one person is 12 pesos or use dollars but you are better off paying in pesos. You can ask the drivers for local food- they know where is best. The place might look a bit off but I vouch the food is less expensive and tasty too. If you want to experience take a chance. The beach location is very colorful, tit has a few massages places with beach view. The hotel has a 7 pools the main is a heated pool and faces the sun rise and beach. The one that faces the sun set had a water surfing platform but it was not working. Breakfast is good - choose the buffet. Just in case if you decide too book a tour with third party the pick will be at the lobby but sometimes they are not allow to go in so keep and eye. I did my tour with Viator.
The DJ music could have been better. The selection was not good. Maybe mix it up a bit with some latin music. And turn up the volume.
9.0
Las instalaciones en general
La cama … muy aguada …
9.0
la playa y la privacidad de la zona que nos toco
que me cobraran más de lo que Booking.com dijo que me cobraría
10.0
Me parecío que todos los espacios del hotel eran muy confortables y con muy buen ambiente y ubicación, también me parecío que la comida fue muy agradable
no tengo mayor comentario en este aspecto debido a que todo me parecio muy bueno
10.0
The service is excellent. Nathanael from the restaurant treat it us in a remarkable way.
9.0
Beach was perfect, no red tide (Feb 2024) and there were plenty of chairs at the beach and the pools. Location was easy to get to (~10 minutes from Cancun airport) and the food options were enough that we didn't need to leave the property if we didn't want to (4 night stay). Staff was extremely friendly and helpful. Closest restaurant is Navios (<10 minute walk), which was very good. If you are looking for a relaxing vacation on the beach, you can't do better in Cancun.
Favorite food options from bar: Ceviche, Chicken Quesadillas, Fish Tacos
(Nitpick alert!) This is not the hotel's fault, but we had to pay $80 USD to take a cab from the airport, a 10 minute ride, as there is no shuttle. We did not do so, but I highly recommend arranging some sort of transportation ahead of time. The nice restaurant on the property was not worth the cost in our opinion, the bar food was good enough. If you are looking for the stereotypical Cancun Spring Break spot, this is pretty far from the action.
10.0
Great entertainment with Ana Banana and Guillermo
10.0
habitación muy cómoda.
buenos servicios
buena atención
10.0
Loved the location, staff and food.
I loved everything.
5.0
Emplacement
Chambres très vieillottes
5.0
Le lit était confortable et le personnel sympathique.
Les chambres mal isolées, nous étions mon conjoint et moi de passage à Cancun pour aller à l’aéroport et dans la nuit, aux alentours de 5h du matin, une cliente dans le même couloir s’est mise à crier sur son conjoint en tapant à sa porte de chambre, une fois dans sa chambre nous pouvions encore l’entendre crier. Le personnel également se ballade dans les couloirs aux mêmes horaires et peuvent parler fort.
Le restaurant de l’hôtel très cher également, pour un menu Méditerranéen correct mais selon moi, un peu cher pou rien.
4.0
Playa limpia
La atención del personal
10.0
Las piscinas
Que estaba en reparación y los elevadores 1 descompuesto desde que llegue hasta que me fui y el otro se descompuso el día que me fui
8.0
Todo !!
Mi habitación no tenía una buena vista , hubiera preferido vista al mar . La vista a la laguna nunca la miré porque me tocó en primer piso 😩
8.0
Beach access. Walking distance around hotel was good, not too far.
Not all inclusive
1.0
Beach access
Cleanliness
I called the resort and they told me I absolutely could bring my service animal and did not say I needed a note from my doctor stating I needed a service animal. In fact they didnt tell me I needed any documentation at all. I cleared my service animal with tsa beforehand and made sure all of his shots were up to date. I went through and back through customs easily. We were refused our room and we were stranded.
5.0
Localização
Quarto com janelas fixas, o que deixa com cheiro forte e sem ar natural. Ar condicionado muito forte no prédio todo. No quarto era velho e barulhento. Tivemos que pedir para desligar porque vc não consegue fazer isso sozinho. Restaurante de pessima qualidade , a comida parecia ser congelada e os valores inadequados para a qualidade.
7.0
Location and the beaches
Work in progress at property. Early check out timings and less facilities for guests
8.0
au début de la zone touristique. La vue est moins encombrée par les hotels
Il y avait des travaux de ravalement de façade donc un peu bruyant mais le bruit des vagues nous ont aidé à les oublier.
3.0
Location
Property under construction . No way to get away from noise .loud machinery all day.super annoying
I want a refund then wouldn’t let me fill out a complaint and wouldn’t give me managers name
Couldn’t sleep noise all night from hallway and other rooms .all food at the facility is sub par and service was below average. Couldn’t get the room dry damp the entire stay even sheets and my clothes were damp
FAQs
How much does this resort cost compared to others in Cancun?
The average price for a rental in Cancun is $100 per night. This rental is $53 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at The Westin Resort & Spa Cancun. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at The Westin Resort & Spa Cancun. Enjoy the water!
Is The Westin Resort & Spa Cancun pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Westin Resort & Spa Cancun?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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