Hotel in Montecatini Terme
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this hotel
Offering a free 1476 ft² spa, a seasonal outdoor pool, and a fully equipped Technogym fitness center, Hotel Montecatini Palace overlooks the charming town of Montecatini Terme.
Amenities
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Garden
Laundry services
Sauna
Electric Vehicle Charging Station
Fireplace
Ironing facilities
Smoking allowed
Safe
Childcare services
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Montecatini Terme
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Aug 2026
The staff are exceptional: friendly, helpful, respectful (to guests and to each other). It is spotlessly clean. Superbly managed. Immaculate inside and out.
Nothing.
9 / 10Outstanding·Aug 2026
The staff are amazing, especially the receptionists Angelica and Gompathi who couldn’t have been more helpful in ensuring that everything we needed was there. We were a large party celebrating an 80th and 90th birthday party, and had a wonderful stay. Lovely rooftop pool. Great spa area.
I think that the bar downstairs would have benefited from someone staffing it in the afternoon as it was a lovely cool area to relax in
10 / 10Outstanding·Aug 2026
Great location, fantastic 5 star hotel and amazing service from the whole team. Rooms are spotlessly clean would highly recommend booking the suites with the Jacuzzi’s, the rooms with balconies have stunning views looking at the Tuscan Hills. A big thanks to Angelica and Nomitha who arranged a fabulous stay for our special occasion trip with friends.
6 / 10Average·Aug 2026
We enjoyed the pool area and the views.
Disappointing Experience – Not a Five-Star Stay
We booked a Standard/Deluxe room at this five-star hotel for three nights, expecting and looking forward to the level of comfort and service associated with a five-star establishment. Unfortunately, our experience fell well short of those expectations.
The hotel itself is contemporary, attractive and well maintained, but our room was extremely cramped, with virtually no space for our luggage. We specifically booked an extra-large bed, yet the bed provided felt like a standard double. The bathroom was equally cramped, with very little room to move and nowhere practical to hang wet towels after showering.
More disappointing was the level of service and attention to detail. Our booking indicated that bathrobes and slippers would be provided, yet there were no bathrobes in the room and we had to request them. There was also no complimentary drinking water. We found ourselves having to argue simply to obtain water for the room, which is something we would never expect at a hotel positioning itself as five-star. Also bath towels are old and has seen better days. Again, one expect fluffy towels at a 5 star hotel.
Housekeeping was also inconsistent and rather sloppy. On our final day, one of our coffee cups had been removed and was simply not replaced. These may seem like small details, but it is precisely attention to these details that distinguishes a five-star hotel from a four-star establishment.
We have been fortunate to stay in many five-star hotels around the world, so we are familiar with the level of accommodation, service and attention to detail that this classification normally represents. Sadly, we did not experience that here.
Perhaps the Standard/Deluxe rooms are treated as the "stepchildren" of the hotel, because throughout our stay we felt undervalued as guests. Regardless of the room category booked, guests paying five-star rates should receive five-star service.
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Top rated by guests
8.9Excellent
(1,295 Ratings)
"The staff are exceptional: friendly, helpful, respectful (to guests and to each other). It is spotlessly clean. Superbly managed. Immaculate inside and out."
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