Service, location, spa

Bedding

Very charming hotel with mix of traditional and modern decor. Great staff, special thanks to Mr. Max and Nicolo

Spacious and clean rooms on the top floor with great views towards the mountains. Very helpful and friendly recepcionist. Nice breakfast with bery good bread. Close to Col Raiser cable car and not too far from Ortisei (free buses).

Very early checkout and not possible to use the pool after checkout. We didn’t require any rooms, just to stay by the pool for an hour or two. This have been possible at other places we have stayed. Also missed fresh jam and eggs at the breakfast.

The position is very good and the man that gave us the e-bike was very kind and gave us all the information. I’d like the presentation of the food even if the way they served us was too speedy.

The staff was very rude and made us feel very uncomfortable. They treated us in a very bad way and even if we would like to pay an extra they didn’t let us use the pool the day off check out. The shower wasn’t very clean and the bad was very uncomfortable (like marble…)

The hotel is fantastic and moreover it has an excellent barman! Trust his with his cocktail suggestions!

It’s a little bit hard to get back from the ski resort to the hotel.

Very good location, Two rooms and two bathrooms, comfortable bed. Fabulous dinner with great variety of dishes included in price. Different menu every day.

Very narrow parking places. weak hairdrayer.

Flexibility to ensure a successful stay as a guest: taking care of your luggage till creating the perfect cocktail you like in the outside Jacuzzi (and go for the extra mile, to personalize that). Apart from this, I liked most the warm, personal and professional atmosphere without all the Kafka. To summarize: 'welcome home!' feeling. Not a little thing: a professional sauna at your service!

A scrambled egg at breakfast. But maybe I missed it by coincidence in that beautiful spacious breakfast resto. The rest was top!

OK Breakfast, if you would like eggs, you can ask the waiter and they will make eggs of your choice (i.e. scramble, omelet, fried). Great location, with the bus stop right outside the door. We had half pension and there was a great variety of different kinds of food for dinner, and sometimes also different themes, like local food from South Tyrol. The staff was nice and the room was spacious and clean. The bathroom wasn't that new, but very clean and worked very well for one that is normally very picky when it comes to hotel bathrooms. The pool and sauna area was great, and perfect to relax in after a day of hiking/biking in the mountains. However, they could preferably start the saunas a little earlier in the day, as they were first turned on in the early afternoon. We stayed for 5 days, and all in all a very pleasant stay, and could happily stay again. You could also rent bikes from the hotel, which was a very nice option for us one of the days, as the other rental shops did not have anything left for rent on short notice.

We had to pay extra for the water that was served during dinner, we did not know about this before we checked out, and it was way too expensive! The water is perfectly nice to drink from the tap, and it felt really unnecessary to pay that much for a bottle of water. Some of the staff was very strict on not allowing us to bring any food/drink from the breakfast to the room, which was inconvenient when we were in a rush, or just wanted to finish a cup of coffee in the room. There was also no kettle in the room. We read that they offered