Ambienti puliti, posizione comoda per le escursioni, personale gentile e disponibile

Poca varietà nei piatti serviti a cena, poca attenzione alle nostre preferenze (siamo vegetariani). Poca attenzione a rifornire il buffet, quando terminavano le pietanze non venivano mai ripristinate.

Nice pool and facilities, but most not working.

Rooms were sparse, no garbage bins in the room… one tiny one in the bathroom, horrible toilet paper, no soaps ( silly squeeze bottle ) , no bottled water. Restaurant buffet only… $60 euro

the location near the bus stop was spectacular. the facilities were large and nice. breakfast was great.

the beds were very hard and the spa and sauna were not very hot. also, we had a little trouble with taxis and needed to convince the staff to help us find one.

nice hotel, delicious breakfast and dinner, perfect spa area, close to saslong lift.

everything was perfect

Perfect location, kind and helpful staff, the room was spacious and quiet this time. Food was good, but not as good as last year.

Tons of shrieking children in the pool for whole day, up to 18:30. It was difficult to find free hot tub, because it was occupied with the same people all the time.

Breakfast was lovely staff very friendly and helpful

A little noisy at night as our room faced the road

Good location and lots of options for breakfast

The bed is really hard and the pool area was a little crowded with all the kids

nice spa, tasty breakfast

The stay at this hotel was suppose to be a highlight of the whole vacation, but it turned out to be a very-very frustrating stay. Our room rate included dinner. When we arrived, the staff did not explain that we have 5 course dinner, not just a buffet. It was not clear at all. They did not communicate that we can have 5 course meals included and already paid. At the booking.com it says just “Dinner”, the staff said that we should check their web site, not booking.com. Staff was really arrogant, not willing to help. They did not even show us our table (reserved for our room) with the name label on it. As the result of really bad communication- we ended up missing our 5 course dinner for all 3 nights. They apologized but were not willing to solve the problem. When we communicated to the manager that we had this problem - they said that they have all things explain their app/website. Really? All guests should read their website? How about staff-guest communication? They ended up saying that it is our problem and other guests do not have this issue. We understood that the problem is us - We are stupid guests. There were some other issues, but we would close our eyes on it if not the dinner situation. 1. room is not the same as on the pictures - much smaller, a balcony is only for 1 person (in 2 persons room!). This balcony was not on the pictures at all. On the pictures you see much bigger balconies. 2. No water, no glasses in the room. But you can see the water on the pictures 3. You have to pay for water during the dinner (4.5 euro), you have to pay for coffee or tea during the afternoon snacks (americano 3.8 euro). Very pricy. Of course, you have to pay for other drinks like cocktails or wine. The glass of wine is 100ml, not the standard size of 150ml. 4. The staff doesn’t speak English good enough. We really felt like secondary not important guests, that is not what you expect for almost 300euro per night.