everything lovely hotel

Central.

Hotel room not clean. Previous occupants had left rubbish in. Room really dusty. Not cleaned in between the stay. No hot water on the morning. Breakfast really poor. Barely anything left after 10:00. Staff helping themselves to breakfast whilst customers left with little.

Great location, near to the city centre.

It’s a little tired however they are in the middle of refurbishing. Car park facilities are a short distance and the satnav instructions lead you to the wrong end of the one way street.

Amazing location and fantastic views of St James park

It was a comfy room but some areas could do with some upgrading like the window sills and areas in the bathroom. Thought it would be more luxurious than it was.

Comfy bed

Cleaners coming in and disturbing our stay

Everything was absolutely perfect! Staff, room, dining all amazing!

The price of a breakfast is abit over priced but it was lovely😀

Light spacious room. Comfy bed. Good breakfast. Handy for hospitals and football stadium. Very good value.

Nothing

Nothing

That you have advertised a double bed and we ended up with bunk beds. When I went to pay for the hotel on booking.com, it actually showed me a double bed and gave the impression that, that was the room I was getting. When I arrived and went into the room it wasn’t actually a double bed. I am 3 and a half hours away from my home town and me and my mum are staying in hotels due to my daughter being in the RVI. Along with this, my mum and I are blue badge holders and are disabled meaning, we cannot stay on bunkers due to our backs. In future, please ring this hotel and ask if you are actually getting a double bed to avoid the disappointment and distress we have experienced. This has actually resulted in not only me having to pay £138 for a new hotel but loosing out £67 on this hotel. I have also missed visiting hours and this has left my poorly daughter suffering with no family being able to attend and her also being 3 and a half hours away from her home town.

The staff made us feel really welcome. The room was spacious, comfortable bed and a lovely shower. Exceptional view of St James Park.

Can’t fault anything about our stay

Just a very nice place

Noting

Breakfast was ok

Wasn't anything was just ok

Central location

The fact I was charged twice for my stay, and this is the second time this has happened. “Software issue”. However my stays were 3 months apart, absolutely unacceptable

Location, cleanliness, friendly and helpful Staff (Mo), beds comfortable

No parking, shower door

Staff very efficient. Breakfast good.

Nothing

The location and view of St James Park from the room

Nothing it was all great

The location is perfect

It tries to be high end but I found it quite dirty and fixture and fittings were weathered and needed refreshing, the whole place need a deep clean, stains on bathroom, black mould everywhere.

Comfy beds , nice staff , Good location

Rooms very dated and old lucky to be 3 star

Location was excellent

The room wasn’t ready upon arrival & we were travelling with a toddler. Furthermore, when we opened the glass bathroom door, it came off the hinges

Staff on the reception at check in where great.

I called the hotel to try make a change and the staff were not helpful, and even decided that getting ready to leave was more important then talking with a customer. Poor service.

Close to everything we needed

Had a power cut for about a hour that was it

Fantastic location great view from the room . Breakfast was great , would stay here again , rooms were great and comfortable

Staff were friendly and helpful. View was amazing. Room spotlessly clean and very comfortable, lovely big comfy bed. Fridge and microwave came in handy.

Heater kept switching it's self off so the room was rather cold in the morning.

Clean and tidy great location nice friendly staff

The shark bar was torture to get served for a drink on the night. 2 people serving and the place was rammed on a Saturday night! The breakfast was average.

Good locations

The rooms were small and in need of an upgrade . The bed and pillows were not great and the bathroom needs re grouted

It’s was clean, up to date

The room needed a dehumidifier to deal with the condensation. It was literally creating puddles of water on the windowsills. Due to the prolonged problem by the looks of it, mould or damp was starting to grow in the room on the walls and around the window

The location is super good, there is a microwave and minifridge in the room, and I like the view.

Things were good.

Comfortable room on 8th floor with a view, close to the university and city center

Noise from the street (bring ear plugs), rooms in the back will be more quiet

Being in Newcastle , just amazing 👏 The bar is great. The entrance to the hotel is impressive. The shower was spacious.

The junior suit was disappointing tbh. Tight squeeze , just not as spacious as the write-up and pictures make out. The walls were marked because of everything being squeezed in. The small room (not really a suite) made it difficult to truly relax. The view , haha, was of building site, which I thought we should have been forewarned about. Just as well, work stopped overnight. Just wasn't what we had hoped and planned for.

Everything

No pool