Grand Hotel Zermatterhof
About this hotel
First opened in 1879, Grand Hotel Zermatterhof is a traditional luxury establishment in a central but peaceful location in Zermatt.
Amenities
Pool
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Fireplace
Smoking allowed
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Gym / Fitness Center
Garden
Family friendly
Map of Zermatt
Hotel in Zermatt
Reasons to book
Great for pets
Includes essentialsGarden, Pool, Pets allowed and more
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Reviews
4.5/5.0
Excellent(219 Reviews)
100% verified reviews
10.0
breakfast, room and location are a great plus.
Their staff are very friendly and eager to help. I have never seen all senior staff of a hotel so dedicated to the success of the hotel by going above & beyond for customers.
As for Sauna, they open from morning till 20:30 hours while competitor only starts from afternoon till 20:00 hours. The design of everything close to the pool makes it easier for customers to access compared to competitor.
They have a nice car design to pick up customers. Although I did not get a horse ride from them, the horse carriage in blue is nicely designed with extra trailer for baggage.
The front entrance of the hotel is grand and great marketing plus for people in Zermatt.
They also have a nice outdoor patio for afternoon drinks.
Connection between mobilephone to TV to watch my movies. It seems that Covid Pandemic cause Outsource IT Partner manpower issues. The staffs in this hotel probably are struggling with a terrible IT outsourced partner.
8.0
the location is perfect, the building is gorgeous inside and out, the swimming pool is a very good size for zermatt, my room was quiet, I particularly liked the attention and service of the staff in the ski room
the food was not up to the standard of the hotel, I was disappointed with the room service. some furniture and fittings in the room were really outdated, like the sofa which made a cringy noise every time I sat on it. last it is not the hotels fault but some guests kept slamming their doors which was disappointing and as apart from that the room was really well soundproofed.
10.0
luxurious, clean, friendly
9.0
location
10.0
Great old style classy hotel
Best location in central zermatt
Great pool and spa
Swiss prices are insane!
1.0
location only .
staff were inept rude arrogant and very unprofessional in organising our requests and making us feel valued and welcome during our whole stay .
There fore I requested at 8am yesterday an early checkout after problems with ski lessons by the concierge .
then when I was went to check out there was no register of my request at 8am
no empathy to my situation and was told there was nothing they could do about the last nights stay that I would be charged for as was pre paid . which is a lie as far as I am concerned .
the manager looked me
up and down like I shouldn’t be in the hotel anyway and did nothing to calm or help us in a time of total distress . all which I presume can be viewed by the reception camera . Such discrimination I have never experienced in a five star hotel
6.0
breakfast
location
service
room
pool
8.0
solid spa / good strong massage
great food
good location
service was terrific - there was a person handling skis in the ski room, very handy and nice chap
bad bed - just not comfy
low ceiling room
outdated furniture
6.0
smoking room was great
the overall service for the price was not too my standards
10.0
Beautiful, restaurant staff and housekeeping excellent! Spectacular breakfast.
The front desk is a disaster. I asked through booking.com the day before arrival, to add a person in one room. No one in reservation’s or the front desk bothered to check the message. They insisted I put that person in another room with someone who was running a fever, they could do nothing, it was my fault etc… it took over two hours to get the room we asked for. It was a really bad first impression.
Then we were asked to leave early so they could do some maintenance in the room. Strike two.
The final straw, the made a dinner reservation for the group, when we got to the restaurant they had no reservation. We called the hotel, they said they would call us right back, still waiting for that call. There are really nice, but what a mess.
7.0
location , breakfast
no ski resort atmosphere, very old fashioned
10.0
Cannot fault our stay at Hotel Zermatterhof. Expensive but worth every penny. The staff allowed us to use the spa facilities right up to when we departed (after 4pm). Perfect for us to have a hike and then enjoy the spa and shower before our flight back!
Everything was amazing.
10.0
Everything
Nothing
10.0
By far, the best hotel we have ever stayed in. from location, to service, to the restaurants and staff. it was all wonderful.
10.0
I loved the pre check in arrangements and the staff members were very friendly and helpful. the room was exceptionally clean.. the breakfast was delicious and fresh.
nothing
9.0
all staffs, central situation in Zermatt, quiet rooom, restaurants, bars ....
10.0
Excellent !
10.0
room, location, view, breakfast,
indoor pool
7.0
location
noisy
very poor staff and service
10.0
beautiful location and service
8.0
The way the staff took care of me, the location and the size of the room
FAQs
How much does this hotel cost compared to others in Zermatt?
The average price for a rental in Zermatt is $252 per night. This rental is $0 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Grand Hotel Zermatterhof. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Grand Hotel Zermatterhof. Enjoy the water!
Is Grand Hotel Zermatterhof pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Grand Hotel Zermatterhof?
We found 13 amenities for this rental. This includes pool, pets allowed, kitchen / kitchenette, internet / wifi, and fireplace.
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