location, pool, staff

breakfast could be better, last time we stayed in NH Hotel Belfort, breakfast was much more and better

Location was perfect, outside swimming pool a plus. Breakfast was OK.

There was an annoying, uncomfortable smell round the reception -- problem with ventilation/restrooms/...? Related to the extreme temperatures?

Location was excellent. Staff were very friendly

Rooms were small. Air-conditioning was poor. 2nd bed as a couch was not adequate

the location was very nice

the lift on the right was broken down.

Extremely good location for central medieval sights. Very comfortable bed. Excellent shower.

N/A

the location

I had a problem with the room electricity as it keep to make short cut and the light kept went off more than 5 times with only using the room light without using plugging any appliances except for the TV on one time. I have contacted the reception and they kept open the electric box to turn on the room main switch, then I even took the electric room key to do it my own until they resolve this issue which is not appropriate but I wanted to save the day as my kids was afraid from this situation. The reception told me that they will bring an electrician to fix the problem and I waited from almost 4 hours but he didn't show up and the same situation keeps repeated and when I contacted the reception they told me that the electrician will not come and they didn't inform me until I asked. after that, they told me that they will try to move me from this room and they will check as the hotel was fully booked and I shall wait for them but no one called me again as their was someone who booked a room but didn't show up, that what they said.

Friendly staff, same excellent service you'd find at any Novotel Hotel. The location is right in the heart of the city of Ghent. Rooms are spacious and clean.

Nothing that I can think of

Sauna and the breakfast were excellent!

great location, swimming pool

old interiors, no food service, the swimming pool was very cold

Location was absolutely perfect. The hotel was very clean and tidy

The room air-con struggled to keep the room cool enough to be really comfortable at night.

Location is perfect!

small room with small window. Terrible pillows

The location is perfect close to all the sightseeing

The door opening card permanently not working

Very unsatisfied with cleanliness of the room. The toilet was uncleaned!! Old drinks left on the table. We asked for the another room at the reception - no chance!! The following day we asked the hotel manager to solve our claim, absolutely arrogant person and unhelpful to help us at all. Never more!

Great location, friendly staff, rich breakfast boufet, comfort and clean rooms.

The rooms feel a bit old