Kurz: Unbedingt empfehlenswert 👍🏻! Ich habe das ruhige Santa Cruz als Ausgangspunkt für Tagesausflüge gewählt. Nach Funchal und zurück gibt es morgens und nachmittags einen kostenlosen Transfer durchs Hotel gegen Anmeldung. Man kann aber auch gut mit regionalen Buslinien fahren, wenn es nicht eine Inselrundreise sein soll 😉. Das Hotel ist schön, sauber und in Santa Cruz, einem eher ruhigen Ort gelegen. Ein kleiner Supermarkt und Lokale im Ort. Das Personal ist aufmerksam und freundlich. Das Frühstücksbuffet ist mehr als ausreichend, über das Angebot an anderen Speisen kann ich nicht urteilen, da nicht genutzt. Schöner Aussenpool, in anderen Einrichtungem wie Innenpool oder Wellnessbereich war ich nicht. Eine schöne Anlage direkt am Meer gelegen, am steinigen Strand kann man entlangschlendern und verweilen, sehr beruhigend 😊. Die An- und Abflüge vom nahen Flughafen hört man nur kurz und stören gar nicht - im Gegenteil 🛫, sehr interessant. Für ✈️-Fans: Gebt bei der Buchung den Wunsch nach einem Zimmer im Südflügel mit Balkonblick zum Airport an 😉, ihr werdet nicht enttäuscht sein. In gemütlichen 30 Minuten zu Fuß ist man am Flughafen, auf der Anhöhe gibt es eine sehr gute Aussicht auf den Flughafen unddie Landebahn. Von dort senden auch die Youtuber "Madeira Airport Spotting" regelmässig 🛬🛫. Ich hatte 6 sehr schöne und entspannende Tage 😊.

Ich kann wirklich NICHTS Negatives berichten! Einzig für mich als Raucher: Der gesamte Hotelbereich ist rauchfrei. Für Raucher gibt es nur Aschenbecher vor dem Hoteleingang, aber damit konnte ich leben, abends am Balkon 😉.

Location, the room , the staff

Breakfast was good, underground parking garage is very convenient, there's enough good restaurants nearby. Easy access to the beach. Good bar.

Too few electrical outlets in the room. It was not possible to make an appointment to the spa from the reception, and the desk at the spa was most of the times empty, because the staff was busy with the procedures.

The sea view room was fantastic, lovely to walk up and walk outside to see the sea, and the room was spotless. The pool was fabulous, with lots of sunbeds around to relax. Some staff are friendly and helpful. The restaurant is great, so many options, the food was really lovely.

The queues, staff seem overworked, especially around the bar area. Some staff appeared rude at times, probably because they were busy. It would be good if the made more of the outdoor seating area and had staff to clean up. At checkin, we were not given much information. It would have been helpful to know about the free shuttle and be given some pool towels, things to do, etc. There is no kettle in the room, but it said so on the hotel website. Tea was paid for in very small cups.

The hotel stay was comfortable and the staff were friendly. The daily shuttle into Funchal and back to the hotel was well organised and convenient as it is a 30 mins drive and would otherwise be an expensive taxi! Hotel is less than 5 mins drive from the airport (with a taxi via Bolt only costing €4). Good location, nice local town with restaurants and felt safe to walk about in the evening.

The hotel rooms and facilities were clean however the rooms were slightly dated, with carpeted floors. I do not mind permanent bottles of shampoo and hand gel being screwed to the wall but there was no conditioner and the shampoo was a 2-in-1 shower gel - with no lather. Disappointingly at breakfast none of the fruit grown on the island was served e.g. bananas, passion fruit, avocado, mango over the 4 days of our stay - instead tinned fruit with daily watermelon and pineapple only. We had to buy bottles of water with no facility to refill bottles, which again was disappointing. With temperatures up to 27 degrees - water should be provided for free to ensure hydration. Bring a swimming cap if you plan on using the indoor pool, or you will have to buy one!

Excellent hotel

Nothing

Good resort hotel. Santa Cruz is one of thd nicest small towns in Madeira. Lively and charming

Lacking in charm.

The staff made our stay. Especially the lovely Catarina - she saved our vacation. Sorted out a rental car very easily for us and was generally super friendly and informative to every guest.

I was slightly disappointed with the Spa being so busy all the time but for the price it was really good so I can't really complain.