Hotel in Kyoto
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Elegant Accommodations
Amenities
Business facilities
Concierge services
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Kyoto
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Nov 2026
The property was centrally located right above the Karasuma Oike station (3 stops from Kyoto station) and within easy walking distance of downtown Kyoto. The first floor of the building is basically a little mall with stores and restaurants, which was cool.
The facilities were clean and the staff was extremely friendly and helpful. Room was nice and fairly spacious. We transferred our large luggage to our next hotel and the process was super easy with the front desk staff.
Included breakfast was very good and there were a lot of options including continental, western, Japanese, vegetarian options, and more.
The hotel was more western than I would have liked and I definitely prefer the two bed hotel rooms, but that’s really a personal preference. It had kind of more of a corporate feel as opposed to the cozier feel that I’ve discovered I like. I think next trip, we’ll aim to use a smaller hotel/more boutique hotel.
One day we had the do not disturb sign out but they still came in and cleaned our room.
The included in room amenities were kind of minimal compared to what I’m used to at Japanese hotels. There were only toothbrushes and toothpaste.
10 / 10Outstanding·Nov 2026
Room, coffee, bar and railway station below the hotel
Nothing
7 / 10Good·Nov 2026
An Excellent Choice for a Family Stay in Osaka
Fraser Residence was an excellent choice for our family stay. We enjoyed a spacious and thoughtfully designed apartment, with a separate bedroom for the children, a very comfortable living area, a fully equipped kitchen, and a washing machine — all of which made our stay exceptionally convenient.
The location is outstanding, and the Japanese breakfast was excellent.
What truly stood out, however, was the staff. Everyone was exceptionally courteous, attentive, and professional, always making us feel welcome and well taken care of.
A wonderful combination of comfort, convenience, and genuine Japanese hospitality. Highly recommended, especially for families. We will definitely return!
6 / 10Average·Oct 2026
The Ace Hotel is well-located with impressive architecture for a Kyoto city hotel. The lobby is lively and full of energy, with great adjacent shops integrated into the complex, and its location right near Karasuma Oike Station is ideal. The staff is dynamic and communicates exceptionally well.
Narrow beds made sharing with tweens a struggle, and we were disappointed to be asked for an extra charge for a folding bed despite staying within our registered guest count. Seeing the setup upon arrival, we immediately decided to shorten our stay and move to another hotel. Even then, management only permitted us to cancel the third night, refusing a cancellation for the second. By Japanese hospitality standards, the stay fell somewhat short of expectations.
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Top rated by guests
9.3Outstanding
(1,945 Ratings)
"Room, coffee, bar and railway station below the hotel"
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