Hotel in Centro
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
Comfortable Accommodations
Amenities
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Shared living spaces
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Centro
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Sep 2026
The location was great for us - it's right by the Palace and perhaps a 20 minute walk to Central Madrid. We walked all the way across town and back. The facility was fresh, clean, well managed with friendly service - highly recommended. Even the parking lot (car park) was great -- you can actually maneuver in the garage, a rarity in many parts of Europe.
We have no complaints.
10 / 10Outstanding·Aug 2026
The place was amazing! The staff was friendly helpful, we even arrive earlier and they were able to let us check in earlier. The facilities was excellent, modern and cozy. The room was clean and comfortable. The breakfast buffet was amazing with a lot of options, fresh and tasty. Overall great experience 10 out of 10
There is nothing that we didnt like -everything was perfect
8 / 10Excellent·Aug 2026
The young vibe of the hotel and the fact that is quite new.
The pool area is rather small. The pool was closed for some hours due to the quality of the water and the personnel kept saying that it would open in 30 minutes which it was not true.
5 / 10·Jun 2025
A different concept combing comfortable work spaces & leisure facilities. Bright decor throughout & very refreshing. I like the ethos of the founders & what they are trying to achieve. We upgraded the room, it was very spacious & well appointed. It had a view towards the palace grounds but little palace could be seen, other than trees & a busy road in use all night. The team were attentive & very helpful.
The issues we experienced below were mitigated to some degree by the excellent customer service team & have gone a long way in restoring our confidence in rebooking with The Social Hubs in future.
Unfortunately from the evening of our stay there was a major fault with the air conditioning system effecting 40 plus rooms. At this time of year with day time temperatures exceeding 35’c our room was around 28’c. Too hot for sleeping & with no other option than to open the very large windows, we endured a slightly cooler but very noisy disturbed sleep. No fix or other solutions meant our second & last night went the same way. Although the team were very apologetic, we were disappointed with the stay especially having paid well for a 2 night stay & the further room upgrade.
That said when I contact the team about the issues experienced ,Fanny the Community Manager, agreed to a full refund, which was received eventually once booking.com stopped dragging their heels.
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Top rated by guests
8.8Excellent
(4,571 Ratings)
"The place was amazing! The staff was friendly helpful, we even arrive earlier and they were able to let us check in earlier. The facilities was excellent, modern and cozy. The room was clean and comfo..."
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