Holiday Inn London - Kensington High St., an IHG Hotel
About this hotel
Located in City of Westminster, this lovely hotel for $96 per night is a great choice for your next break. Hotel with full-service spa, near Kensington Palace This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Change of towels is available on request. Holiday Inn London - Kensington High St., an IHG Hotel offers 706 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include an indoor pool, a health club, and a sauna. Children under 16 years old are not allowed in the swimming pool or health club without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Gym / Fitness Center
Garden
Map of City of Westminster
Reviews
3.7/5.0
Good(1,489 Reviews)
5.0
One night stay to see a show at the Albert Hall.
Room wonderful. It was our anniversary and they really made us feel special. Accessible room perfect for our needs. Thank you
2.0
Paid extra for a “premium” room which is usually larger and comes with complimentary water, etc… from previous experience. No such luck on this occasion and the same can be said for hot water from the bathroom sink. I understand that the changing rooms for the gym/pool are under renovation, but they have been for some time now and none of the lockers have locks so you leave your valuables at your own risk…where else are you meant to leave them?!
4.0
Reallly nice place no complaints the staff was super friendly the only downside rooms were too small , but everything else was awesome
1.0
Dirty hotelroom! We even found A piece of glass in the bathroom. Bad aircondition. We ordered a kingsize bed and got a 140cm bed. I would not recomend this hotel.
2.0
My boyfriend and I wanted a relaxing afternoon hence we decided to book a room for an overnight gateway.
I must say we received a very warm welcome from the staff at the reception.
I am disappointed though because we went mainly for the wellness centre but the swimming pool was full of kids diving and screaming, the hot tub wasn’t working, the steam room was smelly and we didn’t had the courage to get in.
The room was ok, facing an old building but the bathroom sink is ridiculously small.
Breakfast buffet had many choices with cold and hot food, drinks and coffee, I’d say 9/10.
Did not really get what we went for.
Did not leave feeling refreshed.
3.0
The kettle is very dirty. We stayed on 5/F and it was very noise cos nearby the road and hotel entrance.
3.0
The hotel is looking quite tired. The gym had work going on next to it, lots of used cups lying around and no bin, and floor tiles missing. The room was showing its age, mattress very uncomfortable, and the tv wouldn’t angle properly towards the bed. My room overlooked the goods/ car park entrance so was very noisy, and although I had booked a king room the best was suspiciously double sized.
5.0
We always enjoy staying at Holiday Inn Kensington, a warm welcome and high standards throughout the hotel. The hotel is also well located for shopping, sightseeing and the underground station is just 2 mins away.
5.0
Excellent place to stay. Friendly and helpful staff.
5.0
We have stayed at the Holiday Inn Kensington and overall it was a nice stay. The hotel is good, the pool warm (my 2 year old daughter enjoyed it) and everyone is friendly. But one thing stood out - it was raining all day (and night long) and my daughter woke up way too early. With nothing to do we went to Starbucks, which is IN the hotel and met Ali. He was our sunshine!!! I enjoyed every conversation, he was so sweet to my daughter and he has the purest heart! He seriously has been our HIGHLIGHT of our London vacation. People are what matters and Ali is a gem! Thank you so so much! We hope to see you again, Julia (Emmy & Henni)
4.0
First I checked into a standard room and it was in a very bad condition, no heat in room and eletrick not working, so a lovely lady called Misha found me another room in perfect condition so my stay the rest of my days went very well. Thanks to Misha.
2.0
My allocated accessible room had a faulty air conditioner which meant it was freezing. I was told that I had to move rooms. I advised that my friend who supports me will help me move and we agreed I would inform the reception desk when ready. I did so at 22:10. I was told a key would be brought up soon. Minutes later, I rang again and was told “2 minutes” and again and was told “immediately”. After 45 minutes of waiting for a key to my new room (after 10 o’clock at night) I went down myself to collect the key. Ludicrous it should take that long to bring a key up to a room. I also asked why a defective room was allocated in the first place. Maintenance were able to find that my air con system was defective very quickly. In this case, why was this not checked beforehand and subsequently put out of service. Further, at breakfast, the wheelchair lift from reception to lower lobby was out of service meaning we had to go outside just to breakfast. I gathered the lift is prone to faults - why is not replaced then? It was such a chore being at this hotel and is not worth my voucher redemption from Hotels.com. I will not be back.
3.0
A large, sprawling hotel with huge ground floor area with meeting rooms, dining room, bar, coffee shop and plenty of room to socialise. Rooms were clean and comfortable. Didn't manage to use the pool or gym sadly. Just need to work on eco credentials - choice not to wash towels or cleaning rooms may lower emissions, but also saves the hotel time, effort and costs. Highlight and focus on other aspects and show how they are part of plans for Net Zero!
2.0
It was great- so lovely to have such a large foyer area with lots of comfortable sofas a coffee shop and a bar and restaurant. The pool wreception staff were not that friendly. My son was so excited to swim but reception staff did not look after us or talk to us, more interested in talking to each other.
3.0
Lovely hotel in a fabulous location. Great breakfast and good service
3.0
Great hotel excellent location staff great room comfortable and clean
2.0
Huge hotel. The communal areas are modern and huge! Has a on-site Starbucks, the bar was good, Breakfast good, staff good. Room was small but had everything we needed. Would stay there again as it’s in a decent area and near to the tube
3.0
The stay was incredible, we were very well received.
The room and all the hotel's facilities are very well organized and beautiful.
But I wanted to thank the worker at Starbuck, Ali, he was incredible with us and made our first experience in this city incredible.
We intend to return because we know we will be well received.
2.0
They need to change the beds, soft mattresses that done mtback in. Ended up checking at 7am the next day
3.0
I had an overnight business trip
2.0
Disappointing stay this time and won’t be booking again. Room allocated was a shoe-box and the bathroom tiny. With luggage it was impossible to move. After requesting an alternative we were able to upgrade but had to pay another 25% of each nightly cost to do so (we had hoped having been a regular visitor to the hotel, it might be complimentary but sadly not). On the 2nd night there seemed to be some sort of construction happening above our room, which went on literally all night so very little sleep. Had a couple of drinks in the bar and service was good. Clean room, decent location and good for Royal Albert Hall. The hotel is tired and there are better places to stay for similar money nearby so this will be our last visit.
10.0
Good
2.0
Having the pool makes it. However the room had a broken window catch and the air conditioning would not blow hot.
8.0
Good structure and central
Good fitness center and swimming pool
Thank you to Georgina for the nice assistance at the checkout
Only as suggestion at the breakfast
There wasnt any espresso cup to take the espresso in a proper cup
There was only a mug but not expresso small cup ... pity !
2.0
Common areas look high end but standard rooms are definitely no-frills.
There are also none of the usual things in the bathroom so don't forget your toothpaste.
Take your own robes/slippers for the pool as they're not provided unless you book a spa treatment. The day we went the hotel didn't receive their laundry of towels so there weren't even any towels available for the pool.
We rang ahead about the parking and, whilst it advertises parking, its expensive and on a first come first serve basis. There are much cheaper ones in the area so shop around.
Breakfast was good though and the beds comfortable.
All in all it's adequate if you're not expecting more from the website photos of the reception and common areas (which are nice). Just about manages to be value for money for the area.
2.0
There was no water bottle in the room.
No proper shampoo and soap in washroom.
2.0
Rooms not particularly clean - hair on toilet, stains on towels. Rooms freezing and thermostat didn’t seem to work. Requested a wake up call - never received.
6.0
Room was nice but a little small. Staff on room service was rude and not helpful at all.
3.0
Hotel in a good location and a great price for this time of year. Bathroom a little in the small side as it’s difficult to manoeuvre in there. Great breakfast. My frustration with this visit is that another guest somehow managed to get a key for this room and entered whilst I was in there. Guest Services explained why, but should never have happened and could have been very embarrassing! Subsequently, after going out for the evening, when I returned my key didn’t work thus requiring another trip to reception to remedy. A slightly disappointing stay on this occasion.
8.0
Fantastic location close to the underground, many shops and eateries. Lobby was buzzing each day. Breakfast had many options and was a great way to start the day. Rooms are small but very clean. Would definitely recommend this hotel and will stay there again when in London.
8.0
Just a lovely place to stay. My only complaint is my room was extremely small.
6.0
Small cold room without a working TV
3.0
By London standards, this is quite high-end for a mid-ish priced stay and the pool and gym access push a convenient location to an excellent experience. Rooms are getting abit dated and the small double that I had was abit of squeeze, but I was satisfied enough given what I paid and costs at other places of a similar standard. Didn't try the restaurant or breakfast, but both looked good.
4.0
Pool policy 20 guests max at one time made it impossible for us to use. No reason given for it. Disappointed. Hotel average. Parking rip off £45/day.
2.0
We did automatic check out because there was a queue but I meant to ask them about the lights because we could not work out whether they were faulty or if they were either all on or nothing! And the bedside lights didn't work. Apart from that, only negative was the room was small. We were only there one night so not a big problem. We used the pool and jacuzzi, good size and decent showers/changing area. Breakfast was busy but a good selection of hot and cold items on the buffet. Good location, just behind Kensington High Street tube.
2.0
Kensington High Street is a cosy high end neighbourhood near the castle .We had a great time staying in the hotel .Great location 5 mins walk to train station , supermarket , shopping mall ,restaurant and cafes etc.Room is ok , bathroom is very clean and housekeeping services need to speed up.Enjoyed the vibrancy and lively atmosphere during December festive season .Will recommend to stay in this hotel
2.0
Smaller room! Room 3050! No Fridge in it. That is why i book here! Safe locked and had to call up to unlock it. Had someone elses coins in it. Good breakfast but only cumbernald sausages!
3.0
This was our 4th stay in this hotel. As usual the service was excellent one we had a great stay. Special thanks to the reception staff who were super friendly and helpful.
8.0
Perfect hotell
2.0
Staff was not welcoming at all and should work in back office instead of front desk. Room was not prioritized when I check in at 8am. Room was ready at 3. Bathroom was ridiculously narrow and room was small for two twins. Room rate was outrageous but it’s London during holiday season so never again.
FAQs
How much does this hotel cost compared to others in City of Westminster?
The average price for a rental in City of Westminster is $194 per night. This rental is $98 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Holiday Inn London - Kensington High St., an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Holiday Inn London - Kensington High St., an IHG Hotel. Enjoy the water!
Is Holiday Inn London - Kensington High St., an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn London - Kensington High St., an IHG Hotel?
We found 9 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and balcony / patio.
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