Our room was as expected, comfortable and clean. Every member of the staff we interacted with was friendly and helpful. We were able to check in very early, which was a nice touch. Great location, with just a short walk to Disney Springs and free shuttle to the Disney parks. The hotel shows it's age and seems a bit rundown but is clean. Would stay here again if the price is right.

This was a last minute discission to stay in Orlando for the night. We have selected this hotel in the past making this our second time choosing this hotel. The location is perfect for walking to Disney Springs. The hotel is very clean, the bed was amazingly comfortable and the view is worth a little extra money. The cost for parking is high at $23/day.

Arrived early, as did many others, and was told "Check In starts at 4pm and not a minute earlier". Went back and waited in line for approx 20 minutes, got to the counter at 3:58pm and was told neither my room or my co-workers rooms were ready. At this point it was 4pm. Front desk apologized and said they would call when the rooms were ready. We were not out of line for 10 seconds when my co-worker got the call that her room was ready. Had to get back in line and wait another 20+ minutes. At that point, we asked if our other room was ready and was told no. We said it's 4pm and was met with "check in STARTS at 4pm and your room isn't ready" - nor was I told a time when it would be ready - just they 'didn't know and will call when it's ready'. She did go get a manager and they went ahead and assigned a room. Upon arriving in one of the rooms, there were half drank water bottles in the fridge. We were told the rooms were inspected by a supervisor, however, it seems this was missed by multiple people. When we took this down to the front desk and brought it to their attention, we were told they would credit the room the 'resort fee'. At this point, we questioned how clean our rooms actually were. The shower heads are so low, 2 of us had to squat down and the other at 6 ft tall literally had to shower on their knees. The pool is mediocre at best, however, the male bartender was great - very friendly and efficient. We will NOT be back. Plenty of other hotels in the area.

Friendly staff! Staff constantly asking if we needed anything. Breakfast bar at the Lakeview restaurant was excellent. Angie makes an excellent omelet! Would definitely stay again!!!! Within a few minutes walking distance to Disney Springs. This hotel is well taken care of & clean.

We stay at this hotel all the time it is are family go to spot.

Hotel is a predictable Disney Springs hotel with all the amenities you would expect

Person that worked at the bar was super super nice. So sorry I can't remember the name so it would be a better compliment. Front desk lady was super nice. The people that give you the Disney springs coupon so very nice and it turns out they give yak and yeti coupons

Great location. Staff were all very nice.