We were charged 20 EUR for our pet (the highest price we ever paid), and not even a pet cushion or a toy in the room. On top, pet was not allowed in the restaurant : we had dinner delivery and had to have breakfast in turns, There is this common say that pets are not allowed in restaurants in Spain, but we were told by a Spanish lawer that is not what Spanish law says. Pets should not be in spaces were meals are processed or prepared; restaurants are only places were meals are delivered and eaten. When will Spain become a pets friendly destination ?

Super

Hotel descuidado y bastante “sucio “. A nuestro pedido de vasos limpios… nos dijeron bajar a recepción a recoger otros vasos. Increíble!!! Sercotel:….a ponerse las pilas!

Excellent location ! Hotel was lovely and a minor problem quickly resolved. Very clean.

Large rooms Close to public transport

Overall a good place to stay. It is about a half mile from downtown and has free parking. It is clean and staff are helpful.

We had a good stay. Something must have happened in the cleaning because the drawer of knives were full of water. They were friendly and helped us to print out needed papers. Our dog liked the room but outside is very little dog friendly trees available :)

very convinient,clear,ample parking place,big of size

Very nice hotel conveniently located, 20 minute walk to old town

Service and staff were terrific. They went out of their way to make you feel like your welcome.

Great Suite and comfortable To have a sofa would be lovelier then just a chair I guess. Kitchen OK but no kettle front desk lady was very nice and sended in one for me. Nice mall just beside making it very convenient.

The hotel had a great breakfast, was very clean, helpful staff, very good location, Huge mall very close, easy to access, hotel parking, overall very happy

Nice hotel in a good location, next to a big shopping center, breakfast needs to be improved a bit.

Lovely room, comfortable very clean. WiFi connection poor

Rooms smelled on cigarettes, and light bulbs were falling out if the ceilings. Location far from city center on the parking lot of a shopping center. Checked out half an hour after arrival and changed to the NH hotel in the center.

The front desk staff were helpful and welcoming. The hotel was clean and comfortable. Unfortunately, they only had one bike we could rent. To get to Old Town or a park, we had to walk at least fifteen minutes to get there. This made it hard on a one night stay to see all the things we wanted to see.

Large room, comfortable bed with pillow options, large clean bathroom with great shower pressure and full length mirror.

Realy good service and helpful staff. Spacious rooms. Clean and well maintained. Furniture, fittings and decor is practical but a little bare. Situated in a commercial district, near a large shopping complex. 20 minute walk to the town centre through the less attractive side of Vitoria-Gasteiz.

Good access to the highway and many destinations. It wasn't difficult to locate with Google Maps. Free off-street parking. Contemporary style, comfortable, clean and a helpful, friendly staff.

Good access to the highway and many destinations. It wasnt difficult to locate with Google Maps. Free off-street parking. Contemporary style, comfortable, clean and a helpful, friendly staff.

Tidy hotel pleasant staff

The reception staff was very kind and they gave us a lot of information about how to enjoy our stay in the Basque Country. The room is perfect for a family holidays.

We were going to ARF. The hotel was a bit of a walk to the old city and stadium but taxis are reasonable. Boulevard shopping centre next door was a bonus - supermarket and great cafe Charlottes. Hotel itself was clean and spacious. Water available in the lobby, bar reasonably priced - coffee, fresh orange juice and beers. Didn't eat in the hotel but the food looked good. Lovely room, great AC and shower. Bed comfy, sheets and pillows crisp and clean cotton. Junior suite has kitchen facilities so you can eat in if you want. Felt like a safe area and was quiet at night. Reasonable and direct walk to bus station. Would recommend if you don't mind being on the edge of the old town. Good value for quality and price.

We were going to ARF. The hotel was a bit of a walk to the old city and stadium but taxis are reasonable. Boulevard shopping centre next door was a bonus - supermarket and great cafe Charlottes. Hotel itself was clean and spacious. Water available in the lobby, bar reasonably priced - coffee, fresh orange juice and beers. Didnt eat in the hotel but the food looked good. Lovely room, great AC and shower. Bed comfy, sheets and pillows crisp and clean cotton. Junior suite has kitchen facilities so you can eat in if you want. Felt like a safe area and was quiet at night. Reasonable and direct walk to bus station. Would recommend if you dont mind being on the edge of the old town. Good value for quality and price.

This hotel is extremely convenient to get to and leave the area but it is about a 20 minute walk to get to the old quarter. Whilst this is not a problem during the day it is if you want to return to the hotel before going out in the evening. A little disappointed the hotel did not have a decent restaurant and it was difficult to find a reasonable restaurant. However, there are many tapas and pintxos bars in the old quarter which all looked very good. Vitoria Gasteiz is a most fascinating city and the two days we spent there was not long enough. We will be returning to the same hotel especially to visit the Santa Maria Cathedral to see the progress and visit other places we did not have time to see.