Hotel in Medellin
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Airport transportation available
Shuttle available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Air conditioning
Non-smoking
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Sauna
Safe
Toilet with grab rails
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Medellin
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
La ubicación es excepcional!!!
No tengo objeciones…
8 / 10Excellent·Sep 2026
The spa was the main reason for us to stay at this hotel and it far exceeded our expectations, we did the thermal baths, massages, facials. It was incredible and the staff was phenomenal. Booking it was also very easy and the prices were very reasonable, if you stay at the hotel you get a discount for the spa so it was quite convenient to stay in the hotel because of that.
The staff wasn't too friendly, when asking for help or resources it felt like you were bothering them. If you need an iron, or hairdryer you need to call and ask for them since they are not in the room. They don't offer room service throughout the day, nor they offer lunch. THey only have breafast in the morning until 10 am and there's a pizza restaurant in the hotel that opens at 4 pm.
10 / 10Outstanding·Aug 2026
Todo
Nada
5 / 10·Aug 2026
Location is nice
Bed is comfy
The check-in process was far too long (30 minutes) and we had to ask them to speed things up.
To make matters worse, the room had no windows, and the bedside light was broken and stayed constantly on, making it impossible to sleep. The next morning, maintenance spent 30 minutes in our room without fixing it, eventually just putting black tape over it. Other lights in the room were malfunctioning as well.
At the rooftop bar, I ordered a margarita. The bartender suggested a spicy version, which I agreed to try. However, they failed to mention it was an off-menu cocktail priced at double the standard rate. When I disputed this on the receipt, they eventually refunded the difference, but were visibly annoyed. Despite our group (staying across 3 rooms) ordering around 10 drinks, the staff’s attitude was completely unacceptable.
Finally, during check-out, staff members accused my uncle—who was staying in another room with the rest of our family—of stealing a massage gun. We didn't even know there was one in the room and had to offer to open our luggage to prove it. The receptionist, Catharina, was extremely unpleasant throughout. Seeing her get pouted and offended simply because we defended ourselves and proved we hadn't stolen anything was completely surreal. Calling us "rude" after falsely accusing us is the peak of unprofessionalism.
For the price charged, one expects significantly better service and respect.
$$$$
Top rated by guests
8.7Excellent
(643 Ratings)
"Один из лучших отелей Медельина, где мы останавливались за много поездок. Красивый дизайн, просторная светлая комната, удобная кровать и подушки, чисто и аккуратно, в номере есть все необходимое. Расп..."
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