The staff were exceptional! They were all friendly, helpful & knowledgeable about the area & activities. The location is perfect to visit the sanctuary! Great stay.

A microwave would have been useful & some glasses.

Old world charm and so typically French. Staff were so friendly. Perfect location just 2 min walk from the Grotto and the same from a multi-storey car park. Very much enjoyed our stay.

Nothing

Simon and the rest of the front desk crew helped me with my lost luggage. They called Iberia, they called back and we made an agreement. Problem solved. Above and beyond 🙏❤️🙏

location

great location beautiful building

nil

The hotel was absolutely beautiful. The staff is so attentive answering every question and caring for every need. The location is right out of the sanctuary, literally, just steps. The bar and restaurant are exceptional. Staff took time to describe ho we could get the most out of our short pilgrimage. Wood paneling and the circular staircase just ooze history.

We loved everything about this very historic GRAND hotel.

It was so perfectly located. the staff were very friendly and kindly

it was centrally located and close to everything

The staff went above & beyond & even helped us secure a driver due to rental car shortages.

great location for visiting the grotto

tour groups made service in the restaurant very slow

The location to the Sanctuary. I liked the architecture of the building. The staff couldn’t have been more friendly and helpful.

The air conditioning. My room was extremely warm. The A/C was not working well.

it is a wonderful building with beautiful decor. very helpful staff. extremely close to the grotto.

the food is not great. pretty much the same as the rest of Lourdes.

beautiful building lovely atmosphere

Close to all such as Church, restaurants, and souvenir store.

The room was cold (freezing) during my stay on the first night and I made adjustments on the room thermostat which did not work. I had to notify the front desk and found out that the air conditioning system in the room is controlled at the front desk. Front desk staff made adjustment in their office, because the air condition was turned on instead of off.

Location, decor and courtesy of the stuff members working during the day time

Rude attitude of the staff member who worked during the night shift. At 00:30, after making sure in the directory list provided that the room service was available, I called the front desk for a simple sachet of instant coffee and a can of milk as they were not brought to our room after our first one. The guy on the phone replied with a straight "NO". Perhaps he misunderstood me as he wasn't an English native speaker, therefore I asked again and explained even better what I needed. I also asked to bring a bottle of water and after insisting he eventually agreed but the attitude was far away from being polite and the call ended with a very "sour taste". Anyway, after 5 minutes this guy knocked my door and after giving me what I have requested he also insinuated that we provided another room number for the dinner of the night before and pretended an "immediate" payment right in front of my room at that time of the night. After clarifying that we actually did NOT provide any wrong room number for the previous dinner I kindly let him know that we would have paid everything (as we did) at the time of the checkout from the hotel (as you would normally expect especially from such a well advertised hotel like this). He left but - again - I was very close to start a big heated discussion with this IMPOLITE and UNPROFESSIONAL staff member. I don't know his name. All I know is that he was very toll and with an Arabic accent while speaking a broken English (probably from Morocco considering that they speak French in Lourdes). A little suggestion for the management of this hotel: please re-coach this gentleman as his behaviour was far away from being professional. I understand that during the night you don't need to put the most customer service skilled staff member at the reception but a minimum of courtesy - especially in such an expensive hotel like yours - is expected!!!!

quality and location

the fact that it doesn’t have parking facilities

Hotel was comfortable room nice size very clean staff were excellent and very helpful food was good I enjoyed my stay there

I have no complaints

classic beautiful hotel

the TV in the rooms , very small