everything

last night, room wasn’t made up

i like everything

Great location and the staff are friendly. Booking. com let me down on taxi return to airport. But the staff at hotel help us to straight away. Excellent

The room size was what I ordered breakfast was not worth the cost

Breakfast menu selection

The only benefit is the proximity to the religious domain, restaurants and shops.

We stayed in room 1026. The air conditioning was not working from day 1. We contacted the receptionist who was patronising and unhelpful suggesting that we had left the windows opened. In fact there was only a sealed window and a balcony to the room which was closed. She sent the manager to have a look who advised us that the dial needed to be turned to hot setting. ( as being peak of summer heating was not switched on). We tried this and yet again it didn't work. On complaining again they said they fixed it when we were out and there was no difference. The room was unbearably hot and uncomfortable and could not sleep at night due to this. We were left 2 paper cups for coffee, despite being a family of 4. We had to personally get mugs from the restaurant downstairs to make our coffees. We stayed in total for 4 nights. Housekeeping did not replace the coffee satchets and when we rang reception in the morning were told we would need to wait until the next shift as they hadn't arrived to work. They eventually turned up 3 hours later and after another phone call. This is very poor service for a supposedly 4* hotel. I should say that there was one receptionist in the morning who was rude and unpleasant. The evening and night receptionists were pleasant and helpful.

The location is great.

Outdated, air-conditioning is not working. We were moved to another room where air-conditioning was also not working and electricity was constantly switching off after 2 minutes. Was told to just go to sleep when the electricity switches off.

excellent location,very clean Friendly & efficient restaurant

too warm in room despite A/C full on

1) sufficient space in the room, large sink with mirror, bidet 2) perfect location near the center 3) nice and helpful staff 4) the staff cleans the room every day

1) the small fridge was missing 2) one table lamp did not work 3) the milk at breakfast was a bit bad 4) street noise and exhaust gases from the street

staff was extremely helpful

air conditioning didn’t work in our room, having come from a long journey was uncomfortable & sticky

Clean and easy walk to the Santuary and nearby restaurants The views - My room on the ninth floor had a small private patio to enjoy early morning sunrises and sunsets.

The limited lunch hours with the kitchen closing at 13:30

excellent location if you are ok with with short walk and hills.

really clean and good breakfast choice good

location was excellent for the grotto

1. we were in a family room on the 10th floor - the room smelled badly of drains and we had to open all windows each time we came back to air it out 2. beds were very hard and uncomfortable 3. quality of food at breakfast was very basic

location

bar never staffed

Bene

Reception

Proximity and cleanliness

None

Top notch service possible because hotel not full

Notting

The breakfast!

Correcto

emplacmént

garage acces