Apartment hotel in Pla de Mallorca
4-Star Apartment Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this apartment hotel
Located next to Platja de Muro Beach, Playa Esperanza offers impressive sea views. In over 14 acres of landscaped grounds, it features 4 swimming pools, a spa and rooms with balconies.
Amenities
Airport transportation available
Shuttle available
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Beach access
Shared living spaces
Garden
Laundry services
Sauna
Beach front
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Pla de Mallorca
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
The location of the property is excellent. It's just a few minutes from the bus stop. Every area of the hotel is very clean. It's very clear that all the staff are professional in this regard. Being in a hygienic environment is reassuring. There is a great variety at breakfast and dinner; the products are high-quality, fresh, and delicious. The beach in front of the hotel is very beautiful. The rooms are quite spacious, and it's a nice touch that the soap and other shower amenities in the bathroom are Rituals products. We were very satisfied. All the staff are friendly
In an international, four-star hotel, it's unintelligible that almost all the staff speak primarily Spanish. Furthermore, the female supermarket employee inside the hotel was extremely rude and tried to give insufficient change. When I pointed out her mistake, she roughly threw the change back at me. The staff in a supermarket within such a hotel should be polite and not try to deceive people. Also, the air conditioning in our room didn't work intermittently. We told the staff member we encountered, and they told us to call reception. Our phone in the room wasn't working either :). While these issues aren't major compared to the hotel's other positive aspects, they do need improvement.
9 / 10Outstanding·Jun 2026
Great location, lots of guests but big enough for everyone
10 / 10Outstanding·May 2026
Loved the appartment we stayed in. Buffet dinners were good, loads of choice and different varieties each day. Children club was nice with lots of toys, ball pits, they even had a bouncy castle on one day on the pool.
6 / 10Average·Jul 2025
1. The grounds – pure wow. Hectares of immaculate greenery, palm trees, pines, plenty of natural shade, lawns, winding paths – 10 / 10.
2. Playground. Large, multi-level, safe surface – 8 / 10.
3. Free sun-loungers anywhere on the property – no paid “VIP zones” to hunt for – 10 / 10.
4. Dream kids’ club. Football pitch, ball pit, hundreds of dolls, endless crafts and activities; the animators are superheroes for children – 100 / 10!
5. On-site doctor (paid). Consultation + test cost €170; very quick, and although the doctor’s English was basic, we understood each other – 10 / 10.
6. Food. Tasty, varied buffet; waiters whisk dirty plates away like ninjas – 9 / 10.
Total:
• Come for the grounds, the beach and the kids’ facilities – you’ll love them.
• Expect four-star service – brace for surprises: unexpected surcharges, minibar disappearing, staff entering without permission.
I visited in 2021 and was blown away; in 2025 the management and service spoiled the magic.
Tip for future guests: film everything, ask questions at check-in and insist on what you paid for.
1. Playground under the sun. Hardly any shade, few swings; one swing constantly stood in a puddle that attracted bees.
2. Dinner drinks = extra charge. No tea or coffee at any price. Kids don’t drink beer or ice-cold cola – at least provide hot tea!
3. Language barrier. Restaurant and housekeeping staff speak almost no English. Asking for “hot tea” took mime-level explaining and still brought a bottle of iced tea.
4. Housekeeping glitches. Towels disappear and reappear; shampoo refills are hit-or-miss.
5. They burst into the room without knocking! Twice, even with “Do Not Disturb,” once catching me naked, just to ask if I liked the cleaning. Unacceptable.
6. The great “new minibar concept.” Day three: a manager walked in unannounced, grabbed every drink from the minibar and said, “The boss decided minibar is now pay-as-you-go. Pre-pay at reception.” Minibar was clearly included in my rate!
7. Reception surprise on arrival – a story you need to know.
• Arrived 11:00; keys promised four hours later “because of cleaning.”
• Told my room was on the ground floor, and offered €250 (later €50) to move up “for the maids’ double work.” How can it be double if I hadn’t even checked in yet?
• Hotel support later confirmed “Yes, €50 is normal.”
• In the end, junior suite 2004 does have a lateral sea view – but I learned that only at 14:00 when I finally got the key. A simple “Your room has sea view” at the desk would have avoided all drama.
• Important: while I was arguing, two couples beside me said they’d been offered the same “extra-floor fees.” Not a one-off.
8. Compare with the neighbours. At the Iberostar next door no one demanded “floor surcharges” or barged into rooms – true guest-oriented service from the first minute.
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Top rated by guests
8.7Excellent
(1,195 Ratings)
"The location of the property is excellent. It's just a few minutes from the bus stop. Every area of the hotel is very clean. It's very clear that all the staff are professional in this regard. Being..."
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