The property was fantastic

The only thing was I was woke up early hours of the morning with aloud banging on the walls and door slamming which I could not get back to sleep the noice was horrible

nice location and outlook

Location is great, right on the river exe. Staff very good and dealt with issues we had

No fish and chips on the menu and other menu items not available because second fryer wasn't working. Also no tv reception in room 2 and not fixed when brought to staffs attention.

location , stunning place

shower in room 11

Staff are lovely, beds were comfy

Room needs some care

The location was excellent The room was very nice Bed conformable By river lovely, relaxing and beautiful Pub was lovely

The bath emptied slowly after It was run while in the bath.

Beautiful setting by the river, large car park, lovely breakfast and spacious, well stocked rooms. The staff were all fantastic…So friendly and welcoming! The lady who served us at dinner (sorry I didn’t catch your name) was amazing!

Nothjng.

Wi-fi good. Nice sized room on ground floor with access to an outside area.

The room was very cold even though there was a heater provided. The bathroom was very tropical in complete contrast to the sleeping area. There was an unpleasant aroma, which can still be smelled on my luggage. The room and outside area would benefit from some updating and finishing touches. It looked quite shabby with missing handles and water damaged bath panels. The lighting was quite dim despite there being lots of them. We had dinner in the pub. Overpriced (and overcharged) for a mediocre meal. Very loud environment and poor service. Did not consider breakfast after a disappointing dinner.

The food was amazing as always! Lovely location, too. That's about it.

Customer service was very bad. No nice welcome. When having a meal, there was no customer service at all. You got ignored, empty plates and glasses got left on the table with staff just walking past with nothing in their hands. They would put the plates down and not ask if you would like sauces, any drinks, or even how your meal etc. They would literally slam plates down and then run away. They had dropped items from other tables and just left them on the floor for someone to trip over. Staff shouting across to one another about stuff that was going wrong or they wanted a staff member to do something. It was really not acceptable how me and my partner were treated. Especially with the amount of money you pay plus we were staying guests. Now for the room. The TV wouldn't work as it had no channels. My partner had to sort it out, which took 45 minutes. The room was very hot at night. The radiator wasn't even on, and the walls were basically made out of paper. You can hear everything and everyone in all the different rooms next door and even above. The bed and pillows were very uncomfortable. I didn't get to sleep unit 3am in the morning. It's a real shame as when me and my partner first came here back in 2019, we loved it. But every time we have come back, it has gotten worse. Standards have dropped massively. It's doesn't feel great having to write this review, but something needs to change as the food is absolutely amazing! Unfortunately, we will no longer be returning customers anymore.

Great location, great food. Professional, polite staff. Comfortable bed! Nice size rooms, very relaxed atmosphere.

Nothing.

The place is at a very convenient location from town centre and has a lot of options to explore around

The carpet was very dusty and felt like it had not been cleaned for a long time

location and comfortable

nothing

Location was lovely

Booked for my parents they really liked the stay there. Just unfortunately my Mum wasnt able to sleep due to the roaring river just unfortunate the timing of stay. Mother nature decided to be wild that night.

Everything!!! It's such a lovely place to stay. We took up 4 of their rooms & each one was excellent

That we couldn't stay longer

lovely location, good food, friendly staff. comfortable room

nothing

location and staff were fantastic

the cleanliness of the room wasn’t fantastic

The location was great

This was an excellent hotel in a lovely setting. The staff were only too pleased to help with any problems,all in all a very pleasant stay,would recommend to any one.

Sorry but I couldn't find anything to dislike

Location by the river. Cosy atmosphere

Unfortunately in this exceptionally cold weather pipes frozen & I had no hot water! I was given a complete refund so I was v happy!

Very nice quiet place comfortable beds and great location

Quaint venue, attentive staff

Radiators in room didn’t work properly

everything

nothing

Excellent place to stay food was lovely staff were amazing nice relaxing place right next to the river