Worst accommodation ever.
This was without question the worst accommodation we experienced during our trip to Italy.
The problems started before we even entered the apartment. The building felt dilapidated and poorly maintained, and as we approached the elevator in the main common area, the smell of garbage was inescapable.
Inside the apartment, things only got worse. We found hair on the bedding, signs of mold, and a sofa bed that wasn't properly prepared with sheets. The sofa itself had visible dirt on it, and underneath the sofa bed it looked like the area hadn't been properly cleaned in a long time.
We immediately contacted the host about the condition of the apartment and asked him to come see it. He refused to come because he said it was too late and expected us to stay there until the following morning. We were traveling with our family and absolutely refused to spend the night in those conditions.
We documented everything with photos and videos, left the apartment, and paid for a hotel instead.
What was particularly frustrating was that the next day, after we were no longer there, the host denied the condition of the apartment—the very condition we had asked him to come and see the night before. We found the way the situation was handled dismissive and extremely unprofessional.
Despite the fact that we did not stay at the property and had photographic and video evidence of what we encountered, the property refused to refund our money.
A clean and sanitary place to sleep is the absolute minimum anyone should expect when paying for accommodation. When a guest reports serious cleanliness concerns, refusing to come see them and then disputing those concerns the following day only made an already terrible experience worse.
We ended up paying for a hotel on top of what we had already paid for this apartment. I would never stay here again and strongly recommend looking elsewhere.
Worst accommodation ever.
This was without question the worst accommodation we experienced during our trip to Italy.
The problems started before we even entered the apartment. The building felt dilapidated and poorly maintained, and as we approached the elevator in the main common area, the smell of garbage was inescapable.
Inside the apartment, things only got worse. We found hair on the bedding, signs of mold, and a sofa bed that wasn't properly prepared with sheets. The sofa itself had visible dirt on it, and underneath the sofa bed it looked like the area hadn't been properly cleaned in a long time.
We immediately contacted the host about the condition of the apartment and asked him to come see it. He refused to come because he said it was too late and expected us to stay there until the following morning. We were traveling with our family and absolutely refused to spend the night in those conditions.
We documented everything with photos and videos, left the apartment, and paid for a hotel instead.
What was particularly frustrating was that the next day, after we were no longer there, the host denied the condition of the apartment—the very condition we had asked him to come and see the night before. We found the way the situation was handled dismissive and extremely unprofessional.
Despite the fact that we did not stay at the property and had photographic and video evidence of what we encountered, the property refused to refund our money.
A clean and sanitary place to sleep is the absolute minimum anyone should expect when paying for accommodation. When a guest reports serious cleanliness concerns, refusing to come see them and then disputing those concerns the following day only made an already terrible experience worse.
We ended up paying for a hotel on top of what we had already paid for this apartment. I would never stay here again and strongly recommend looking elsewhere.
10 / 10
Unit w
Dishwasher was not clean. Chose not to use it.
9 / 10
Would easily stay again if ever returning to Rome.
Very comfortable family apartment
10 / 10
Perfect location in a spacious apartment
Close to termini train/metro station yet not dodgy, felt quite safe there ;) and even closer to the cavour metro station (other metro line).
Warm, cozy, spacious - perfect for a group of 6.
Nice view from the rooftop (I guess this is a common area).
I think the coffee machine didn't work or I simply didn't know how to use it ;) but with all the cafes around this was not an issue at all :)
Parking is not specified as an available amenity at Moma Domus - Golden Keys Collection. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Moma Domus - Golden Keys Collection pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Moma Domus - Golden Keys Collection?
We found 7 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Parking is not specified as an available amenity at Moma Domus - Golden Keys Collection. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Moma Domus - Golden Keys Collection pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Moma Domus - Golden Keys Collection?
We found 7 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
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