Staff were overworked- food was fine

I didn't get to check into my room until after the concert I attended. My luggage was only taken into storage after I had complained- this was at 6.30 when doors opening for concert. We didn't get access to room to change/ freshen up and at no point did staff offer any apology for very long slow queue to register and get room allocation. I would never advise anyone who is attending concerts to stay at this venue. So disappointed

Breakfast & dinner were very good, but was not in our deal as daughter bkt for me! Could of got better deal with other company's.

Know problem with hotel, just booking. com. Wasn't best deal, had to pay for all meals& that made it expensive! Was special birthday treat, girl on the desk gave me a drink on hotel. Njoyd that!!!

Location is familiar to me and worked for the meetings I had the following day. Having stayed there before I knew what to expect. This hotel is busy when there is a concert on and I often stay there for concerts myself so don’t mind the buzz that creates.

Nothing

Modern, well appointed hotel

Nothing

Stayed for a concert excellent location, everything was perfect and the staff were exceptional Would highly recommend

Nothing

Great breakfast buffet although it’s a bit of a free for all trying to get a table. The room was a decent size and the TV, mirror lights and air conditioning were all in working order.

The pillows were extremely dense, not to my liking. Also our double bed was only covered by a sheet with a single duvet inside it!

Very nice hotel, looks new and modern. With friendly staffs, good facilities (gym, swim pool, steam and sauna), also the restaurants and bar.

Great location, clean and pleasant rooms, nice bar area, excellent breakfast.

Bar very busy (in the afternoon) so unable to order cocktails. Breakfast service very busy with long queues, and had to sit in side room which wasn't as pleasant as main restaurant area.

Great location staff excellent

Noisy neighbours 12midnight 3am 4am doors slamming not staffs fault but ruined our stay.

Hotel was nice and well presented and good facilities. Very clean and tidy. Great location for access to the SECC

Parking was £9.50 per day which should really be included in the price of a room. Bar and restaurant was a little overpriced for what you were served with. Room we stayed in was near the lifts and there was an obvious mechanical fault that caused screeching and groaning throughout the night. Very busy night so persevered and brought up with staff in the morning only to be dismissed and it was our fault for booking a room and the room being assigned to us was near the lifts. Not even slightly worth the £220 we paid for an upgraded room staying 1 night.

Loved location food facilities staff lovely service good in all departments.

We chose to be upgraded and the room was lovely howevrr it was on the top floor near a plant room and the noise disturbed our sleep so much so that we asked to change rooms in the middle of the night.

The staff were very helpful and the food was great.

The hotel is looking a little tired.

Ideal location , clean & welcoming

Nothing

Liegt in der Nähe des SEC´s

Fussläufig etwas weit zum Zentrum

breakfast is amazing and view stunning

pool needs a bit of a face lift

From the moment I booked the communication from the hotel via email. I was asked what the occasion was and was offered a reduced rate on an upgrade. I'm so glad we did this as it was such great value for money. The room was spectacular, with a view across the city. Access to the club lounge sets us up for the weekend and helps us to relax. I had to get back to my baby the next day, so I didn't have time for the leisure suite, but that will be for the next time. Breakfast was hot and fresh with lots of options. The option to join the rewards for loyalty is a great idea. Didn't realise it wasn't just crowned plazza I had to stay in. I use a lot of the other hotels on business trips. Would highly recommend anyone to stay here as it is a wonderful experience.

I only had 1 wine glass in my room, but I was given another as soon as I asked.

Hi, great view from 14th floor - what happened the 13th floor. Breakfast big, room clean, all great, only 20 mins walk to a main street and <5 mins walk to SECC.

Restaurant and bar on the expensive side, but only 20 mins walk to other places.

Location was perfect for us and the food was top class

The level of service was not what I expect from this class of hotel. The staff were aloof and unhelpful making us feel very unwelcome. I wonder if professionalism and efficiency have been prioritised over humanity

Clean room. Comfortable bed. Fridge in room handy. The room was spacious. Quiet and peaceful. The staff were friendly and happy to help. Very close to the OVO Hydro and SECC and Exhibition Centre Train Station. Views from the room were outstanding. We will definitely be staying again.

£16 for two chips and two small bottles of juice wasn't great.

Hotel was very clean and staff very friendly and helpful. Bed was very comfortable and view from room on 15th floor was amazing!!! Breakfast was really good quality with lots of choice. Location is excellent. Nice and quiet but within walking distance or short taxi ride to shops, bars and clubs

Room smelt musty. Pool needs maintenance as there were tiles lifting and stairway into shallow end of pool was closed off

Location, decor, staff

Our room heating didn’t work

Location is excellent for attending the Hydro. Friendly, helpful staff. Nice, comfortable room. Good food.

Very busy, lots of queuing, especially at breakfast.

The room very clean and tidy

Wallpaper pealing off wall in corridor,very expensive and no breakfast included …

The staff are very polite and you can't beat the location for the SECC or Hydro. I love the view over the water at night. The room was clean and comfortable for a short stay.

Even for Glasgow, the prices are very high, both the rooms and at the bar. The bed was very hard, though this may be to some people's taste.

Comfortable bed, lovely coffee from the bar in the morning. We didn't have breakfast so can't comment on that. Pool, sauna, steam etc was lovely.

Only negative comment would be the changing rooms for the pool were a little bit smelly from the gym etc but otherwise all good!

Nice Staff, great location if the concert had gone ahead.

Pricey

Everything was excellent

Poor Wi-Fi connection sometimes

I extended my stay from a conference by booking the extra nights on booking.com. They were super helpful

Convenient location. Lovely breakfast.

The lift broke down at one point so we were concerned about getting in it so walked down 11 flights of stairs haha