Comfortable

A bit too stuffy. Ventilation not working

Fabulous hotel, good breakfast selection, great staff, very obliging.

Nothing

Very helpful staff, bright spacious hotel

Hall entrance hall is nice.

Shower had almost no pressure. The bed wasn't very comfortable and noisy when you would move. Location is fine. Welcoming lady at the reception was OK. Departure gentleman at the reception was sympathic and more friendly.

Staffs attitude was great!

That booking.com says, yes we will provide room for two with seperate beds but in the end we didn't got.

Decoration and breakfast

too cold in the room, lack of brightness

Excellent hotel with really good facilities. We enjoyed the Wellness, especially Sauna a lot. Lounge is beautifully done. Breakfast was good. Roomwas clean and had a nice view.

Breakfast was well done but expensive.

THE ROOM WAS VERY CONFORTABLE AND THE BREAKFAST WAS SUPERB!

Very new if has balcony that would be perfect

The room was exceptionally clean and comfortable. There are many areas around the hotel to find a quiet place to read or get some work done and the bar is expertly managed. The staff is both professional and friendly. The breakfast is very nice and worth waking up for. We enjoyed it very much and plan to return.

There isn't too much immediately around the hotel, but there are some fairly good cafe and food options. The hotel is not in the Altstadt, but is still a short bus ride away. The only slight negative note is that the breakfast staff seems a little overwhelmed and understaffed. No problems, but it was hard for them to keep up.

Modernisation by connecting an old brewery is a big feature of this hotel. The big open entrance space including common living room space with bookshelves is very cozy. The breakfast was wonderful with a lot of different things including sparkling wine to start a good day. Facilities and amenities in a room were enough and all furniture and room design created a not-heavy atmosphere.

I found parking fee was a little bit expensive as I expected a discount fee for hotel guets.

The beds are comfortable and the location is good. The building was very nice.

One of the receptionists was very rude, when we asked for a room with a double bed, which was specifically requested and approved in beforehand. Thankfully, another receptionist stepped in and handled the situation gracefully.

Nice breakfast and confortable and quite rooms. Also quite close to the city center, we did all the visiting of Heidelberg old town by foot

the location was excellent the esthetics of the building surprised me amazing breakfast

nothing

The hotel was really nice. It was fairly close to Old Town and restaurants, so it was easy to find something to eat. The lobby as you walked in had water and a few snacks, a bar area, wc, and relaxing places to sit.

I don't have anything I didn't like.

spacious room

wifi is slow

I like that NH hired a Syrian refugee as part of its staff and supported her in the profession. That really made me value NH more.

I cannot fault anything

The hotel staff was so friendly and supportive.

Nothing

clean, airy, great bar

air con was asthmatic

Good Location , very big and spacious lobby , delicious breakfast.

Car park was expensive, Room was facing the lobby , there was no window facing outside of the building, felt the necessity of fresh air in the mornings.