Hotel in City of Westminster
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
Just a 10-minute walk from Victoria Station, Complimentary Premium Teas and Coffees and Viennoiserie to Take Away available 07:30-09:00 daily in the lounge and 24-hour Front Desk for arrivals.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Non-smoking
Gym
Heating
WiFi/Internet
Shared living spaces
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Safe
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of City of Westminster
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Oct 2026
Staff are excellent. Location is great. Very close to public transport is close by. Also lots of good restaurant are close. Morning coffee with snacks are wonderful gesture.
The toilet and bath can use improvement. It is not a four start standard
9 / 10Outstanding·Oct 2026
Friendly and welcoming staff. Nice room with all we needed.
Drawers were a bit loose. Pillow quite firm, just prefer a softer one!
9 / 10Outstanding·Oct 2026
Staff were very welcoming and friendly, helped us with luggage to our room. Also left gift for us as it was our anniversary which we did not expect and really appreciated.
Room was a little bit on the small side with not a lot of room at the bottom of the bed so was a bit more snug than expected.
6 / 10Average·Nov 2026
The location was good and the receptionist in the morning was lovely. The bed was comfy and linen was clean.
It was outdated and felt shabby - vinyl floors, plastic sinks and shower cubicles, patched wood and paintwork.
The person who checked us in was condescending and tutted at me when I didn’t have my passport. I was less than 2 hours from home in my own country so don’t travel with it, but was told “you British don’t realise you should”. There was no mention of needing it in any communication. I really don’t think I was the type of guest they wanted.
I was ‘upgraded’ to a family room but didn’t want that - I hate big, crowded rooms but was not asked or given a choice.
The room smelled so strongly of cheap fabric conditioner it made me feel awful. My daughter said she saw a pot of washing scent beads on top of the mirror which might explain it.
There was a framed notice on the wall of our room letting us know the cost of fixing the air conditioning which would be our responsibility if we used hairsprays and aerosols.
All the communication was from the owners perspective, not the customers. I was receiving requests to give a 10/10 review before I even left home to travel.
The decor was so outdated and crowded including photos of a scrabble board with words about the hotel on it, and there was also the most bizarre glass vase with some glass chips in it and a single spring of a plastic plant which I assume was supposed to be lavender.
The defensive responses from the hotel owners making excuses for everything and not taking any responsibility for any customers' genuine opinions and concerns in reviews did not endear me any further.
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Top rated by guests
8.8Excellent
(2,189 Ratings)
"The staff was very helpful especially Anna."
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