Savoy Le Grand Hotel Marrakech

Great location all the staff were really nice and helpful especially Hamza in the gym and Sharif-The general manager.. They went out of their way to make our stay great 🤓 The breakfast was also exceptional so many choices and they were all very good.

nothing

We were upgraded and the room was GREAT! We stayed here on Thursday night as well but we enjoyed our stay on Sunday night the most. Mohieddine greeted us and asked us about our trip! We did a desert tour and he remembered, it really meant a lot that he remembered us and it showed us how much he cared. He helped us with our things and facilitated room service for us. Mohieddine was very friendly and took great care of us. The reception was also very helpful with breakfast boxes and helping us check out at 3am.

Everything was perfect

Very nice and clean

Pool was old and poorly maintained. Bleach water marks all around pool that have been their for years. Pool is old. Nil steps to get out of pool on one entire side of pool. European tourists put their towels and belongings on all lounge chairs early in morning then dont turn up for hours. This is selfish and ridiculous behaviour. The lounge chairs and towels are public property and are not individually owned. this caused much angst and annoyance with other tourists who complained to pool and reception staff who did nothing about it but shrug. Only one restaurant open despite them telling us that 3 were at check in. One kitchen services all restaurants so basically 1 menu in whole hotel, pathetic. Spa staff have no infection control practices. All yell and talk around supposed relaxation rooms. No professionalism. Breakfast not open till late 0730hrs, for a supposed 5 star hotel so if you have already paid for breakfast but must leave early, you get a picnic bag with just pastries and awful orange juice. This in no way is a 5 star hotel, 4 star at a big push. Beds comfortable, good shower but only 1 pair slippers for 2 occupants in room (twin beds), not even a box of tissues and no where to put soap after opening box at basin. No attention to detail in this hotel.

see above