Staff, pleasant and helpful

Radiator in room rusty and needed a coat of paint. Nothing to drink out of in the room. Prefer soap tablets to gel dispenser. No phone to call reception in room.

Location, clean and good price

The location of this hotel is one of its main excellent points - right by Thirlmere with some beautiful walks on the doorstep, including Helvellyn, Keswick a ten minute drive and Ambleside/Grasmere not far in the other direction. The coffee shop/bar inside is also brilliant, and open til 9pm which is really handy. The staff were absolutely lovely too.

To be honest post covid it's hard to tell what is good value for money as everything is so expensive. And while the location is likely a big part of the price, the room was fairly basic for the price. However, it was very clean and smart.

Location was nice with good views, bed comfortable, staff nice, easy to find. Good value for money.

Light in bathroom flickered , not an issue for us but may be for someone else, so one of us had a shower in the dark haha

The location is great. We had a car but if you didn't there's a bus every hour and they seem to stop at all the decent locations. I liked the fact that the TV lets you log into your Netflix and prime account. The shower was fabulous, proper power shower. Didn't try the breakfast as it seemed rather expensive. We did however buy a packed lunch which was good value. We got given a free upgrade to a larger room which was really nice of them. Our fan in the toilet wasn't working so we let reception know, it got fixed the same day!

There's no outside area to sit or let your dog roam. There were just 2 benches at the very front of the property which is directly at the road.

The staff were lovely!

The rooms are spacious, warm and cosy! 12 min drive from Keswick which is super handy. Bar downstairs to grab a drink. Nice quiet location and friendly staff.

Nothing bad to say about this place.

It was lovely and clean, excellent bus links for walks and towns, licensed coffee shop on site and the staff were brilliant, particularly Sarah - all very welcoming and helpful.

The staff were so friendly and went out of their way to help. The room was immaculate and very comfortable. Nice cafe/bar area

Lack of gluten free choice for breakfast.

location amazing

continental breakfast had to walk to another hotel for English

Beautiful location and friendly and accommodating staff

Check-in was easy, the hotel was clean and tidy, a good selection of drinks and snacks in the coffee shop and our dogs were very welcome

We had a cooked breakfast at the partner hotel as recommended by the hotel staff but sadly we really didn’t enjoy this and definitely didn’t see the value of £12pp

clean tidy great location

the girl on reception on arrival seemed to be the cleaner the cook the receptionist maybe people was off sick if not get more help

Friendly & helpful staff. Great location, especially in walking distance to Helvellyn. Parking easy too. Got a free room upgrade

We were upgraded to a Larger room, however the 'corridor' past the tabletop was narrow, and made especially more narrow by the chair in the 'corridor'

Very friendly and helpful staff, great location short drive to Keswick, comfortable beds !

The staff

Very basic

Room was on the small side but everything else was perfect