Pan Pacific Singapore
About this hotel
Located in Singapore, this lovely hotel for $58 per night is a fantastic option for your next vacation. The 5-star Pan Pacific Singapore is directly connected to Marina Square Mall and Suntec Convention Centre.
Amenities
Pool
Air conditioner
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Beachfront / Waterfront
Gym / Fitness Center
Garden
Family friendly
Map of Singapore
Reviews
4.2/5.0
Excellent(2,129 Reviews)
100% verified reviews
9.0
Great location and easy access to the city and tourist destinations. The room was spacious and comfortable
Staff were not as helpful as they could have been. We asked for a room on a higher floor and they told us they would check and get back to us - they never did.
Constant pinging from the elevators was enough to disturb us in our room - would be good if the hotel could consider lowering the volume given the number of guests travelling in from different time zones.
But overall a great hotel & would recommend to other travellers
7.0
First impression and last impressions are surely those who will leave a long lasting impression. Check-in service was great and was severed by a very friendly & motivated staff.
The location of the Hotel is great when you have to go to Suntec city or even MBS, everything is in walking distance and the MRT is also close by. The view from the rooms are just stunning.
Unfortunately, the AC-only ventilation in the rooms wasn't my cup of tea, and there was a noticeable lingering smell. Maintenance seemed a bit overlooked; the shower water flow issue turned the whole floor into a wet zone.
The primary concern lies in the check out process, a crucial and lasting impression on guests. Unfortunately they were disorganised and inefficient. Hotels are well-aware of peak hours and check out times, which just leads to the conclusion that the management has not effectively streamlined its operations. Using Covid as an excuse for the failed management just outlines the failure of the management to train its employees correctly.
Express check-outs, self check in services are not preferred nor wanted by guests, which the hotel can clearly see from their daily operations. Employees should appreciate that guests prefer the human interaction, as the implementation of AI and digitalisation will diminish their requirements to perform this job. Indicating for job security you should not only be more organised but more motivated to provide a service. Failing to do so, jeopardises your job and this will come faster than an employee might think.
Hence more personal interactions, improved and organised service are not only required, but surely wanted from the majority of the guests.
10.0
Location excellent, friendly set
10.0
We managed to check in early which was really great travelling with a toddler
We couldn't go to the restaurant to have a drink because they were only serving buffet so we had to walk to a different dining option
9.0
Very friendly and great staff!
Top location
The room is modern and convenient
Pool area and kids club are great
The requested additional bed was not prepared. However, this issue was solved very quickly:-)
10.0
Pan Pacific Singapore is a true gem in the heart of the city. Its prime location near shopping malls, MRT access, and food courts is unbeatable. With luxurious rooms, stunning views, and excellent facilities, including a beautiful swimming pool, it's the perfect choice for an unforgettable stay in Singapore.
9.0
Gutes Hotel in zentraler Lage + sehr gutes Frühstück + guter Service
Sehr hohe Kosten für Speisen und Getränke an der Bar und im Restaurant
10.0
the staff is amazing, you get such a warm welcome and also everyone is super child friendly! it was beyond expectations and i have stayed in great hotels worldwide. everything is super nicely decorated and the rooms are super clean and with a nice interior design. the shampoo's, lotions etc are from balmain so you leave the shower with a great smell. location is great, attached to the hotel there is a mall with tons of restaurants. and super nearby the gardens by the bay attractions. i travelled with my toddler and she loved the child play paradise inside the hotel on the 4th level behind the pool where you find everything from lovely books to read to slides, climbing walls, tents, etc. great money value compared to other expensive hotels nearby!
nothing!
10.0
Facility, location, staff, everything was great
Nothing
8.0
Location, staff, comfort
Check-in. We didn’t get the connecting (big) rooms that we booked as one of them was not available at around 5:30 pm the day we checked-in. The receptionist told us they “upgrade“ the connecting rooms to a higher floor and they’re bigger, but we wouldn’t know for sure.
8.0
Sehr gut, wie immer.
Wir haben auch am Ankunftstag das Zimmer gebucht obwohl wir erst am anderen Morgen ankamen. Da erwarten wir auch, dass das Zimmer gemacht wird, auch wenn wir erst am Mittag das Zimmer verlassen haben.
8.0
The hotel looked fabulous for Christmas and the design and overall look and feel is excellent. The staff were great in all areas of the hotel.
Pool was cold and noisy with kids, we didn’t stay long which was ashame as we wanted to chill. Don’t mind children having the best time, they should but this was unusually noisy.
Gluten free options are really limited at breakfast. The bread role could be improved with the chef/baker making their own. There wasn’t any readily available cereal and there was no desserts/cakes that were gluten free. I ate well with eggs, potatoes, bacon, fruit, salad etc but it’s always nice to get a treat.
Our room had a connecting door which I don’t like and never felt settled during our stay. There was plenty of available rooms and not sure why we were given this room. I should have asked for a room change but we were so tired - we should have as I was awake most of the night!
8.0
-preparation of connecting room as per my request
-preparation of early check-in as free charge
-keeping frozen foods
Toilet was little unclean condition.
10.0
I was upgraded without having to ask, it made my stay very special and I would recommend the hotel to others because the view was amazing from that room.
I was confused about how to, if it was possible, order dine-in. Might be they don’t do it but confusing when looking at their app and it is an option.
9.0
위치는 아주 좋음. 다만 처음 가는 사람은 길이 헷갈릴 수 있음. 도로에 횡단보도가 없고 주변 쇼핑몰 연결다리로 옮겨다녀야함. 그것만 파악하면 시원한 실내로 다닐 수 있음. 수영장 좋음.
발코니 문을 열면 방안과 바깥의 온도차이로 바닥과 테이블에 물기가 생김. 발코니 난간이 돌이라 막혀있어서 고층인데도 불구하고 앉아서는 마리나베이를 내려다볼 수 없음.
10.0
we loved this property. The location and all facilities were fantastic.
8.0
位置不错,方便
可以接受
9.0
Fantastic location close to everything. Staff were very professional, courteous and accommodated our every need. Facilities very modern.
Cannot speak more highly of the staff.
The Emporium.
10.0
흠잡을 것 없이 다 좋았습니다^^
기회가 있으면 또 이용하고 싶습니다
9.0
The staff… exceptional!
The Emporium. Overpriced and didn’t deliver on quality unfortunately. Looked good though.
8.0
Other than the location where it was most accessible to shopping and attractions, especially to the Garden by the Bay and Esplanade, there are plenty of food choices and cafes/tea houses to chill in. Everything is conveniently at your doorstep.
The facilities in the property were well maintained, clean and standard with a big pool, table table, outdoor chess set and a gym.
The rooms were well maintained and bottles of water were top-up generously as the weather was really hot during our stay.
We had a bad experience when we checked in, the room given was not what we had paid for (via Booking.com) and we had to take some time to sort it our with them at the reception. It was a bit of a hassle and dampened our mood a bit as we never had such a problem before. But luckily they escalated the problem and the manager gave us a room with a bath tub that we had specifically booked a room with through Booking.com.
10.0
The room view and facilities
Sometimes the lift waiting time too long
10.0
Loved the location but the staff was the very best. The front desk staff Abhi was so accommodating and took his time with us to get us the best possible solution to our early check in and was equally accommodating upon check out. The best ever service and I am a hotel manager in Aruba. The bell staff was also fantastic and despite the fact that I cannot at the moment recall the one staff member that stood out they were all exceptional.
Nothing
5.0
The property was lovely just not what we booked and they were reluctant to change or refund.
Our booking of one room for 2 adults and 2 kids did not transfer to the hotel from booking.com. You need update fields as I almost paid 10k for 3 nights based on what came through from booking.com with no refund. Was not happy
10.0
Buffet breakfast
Check in arrangement, waited too long
10.0
Location, staffs, room condition
Breakfast
9.0
Breakfast was incredible. Great room size. Staff extremely helpful
7.0
1. Room facilities
2. Food quantities at “Edge”.
1. Location from MRT station but far from Promenade station.
2. Reception staffs and bellboys are good while room service concierge just works as messenger rather than arranger to meet guest expectation.
3. Although booked the connected rooms, one room was not available for 3 hours after checked-in.
6.0
Good facilities and location
I had to wait over an hour to check in because my room wasn't ready.
10.0
Location is great, few minutes from major attractions and 30 mins from zoo. Rooms are spacious.
Hotel rental is very high as compared to similar category hotels in other countries. Breakfast is not included in room rent.
10.0
I cannot fault pan pacific singapore..the most beautiful exceptional hotel and staff.. the rooms, facilitys, abundance of food and staff all 20/10 🥰 thankyou thankyou thankyou
Nothing..it was all exceptional
9.0
The hotel is absolutely amazing. Perfect location, very comfortable bed and great facilities.
Check in and check out process took a long time because there were only two people working.
5.0
Good housekeeping staff, courteous and diligent. Hai Tien Lo amazing
Rude concierge- the worst I’ve ever encountered with no hospitality. I asked a question on getting recommendations to attend an early morning running event at Marina Barrage and instead of being helpful was told “Oh no, we have nothing to do with the run. You can sort the transport yourself” - it wasn’t professionally communicated and instead of providing possible options, was utterly rude! This was on July 22 approx 3pm - absolutely terrible!
FAQs
How much does this hotel cost compared to others in Singapore?
The average price for a rental in Singapore is $49 per night. This rental is $9 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Pan Pacific Singapore. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Pan Pacific Singapore. Enjoy the water!
Is Pan Pacific Singapore pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Pan Pacific Singapore?
We found 13 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.
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