Hotel in Back Bay, MA
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Elegant Accommodations
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
WiFi/Internet
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Back Bay, MA
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Oct 2026
Property was great; beautiful and clean the view was amazing.
I enjoyed the property and liked it. However, the staff slacked. For a five star hotel I was very disappointed. I had mentioned a few times by phone and email it was my boyfriend’s birthday and to arrange a little some special in the room for arrival. I was assured they would put complimentary balloon and a dessert in the room. We arrived the staff wished him a happy birthday he was shocked! I was excited to see his face when we arrived in the room. My face said it all I was so upset to see that nothing at all was prepared not even a card or a balloon. As someone who has worked in five star hotels in the Amalfi coast, it’s safe to say this was below satisfactory.
10 / 10Outstanding·Aug 2026
everything
nothing
9 / 10Outstanding·Aug 2026
Breakfast is superb. Def have the lobster omelette
The hotel is currently creating a new Mediterranean option restaurant so eating on the ground floor was a little cramped but the standard of the food was superb.
5 / 10·Jul 2026
The room was spotless, and the housekeeping service was outstanding. Every member of the housekeeping staff was friendly, professional, and attentive. The gym was also excellent—well-equipped and one of the highlights of the hotel.
There were several disappointing aspects. First, the hotel barely has a lobby, which is surprising for such an expensive Five-Star property. There is no proper hotel restaurant, and at certain times of the day there is no bar or food service available, forcing guests to leave the hotel for meals or drinks. I ended up going to the Sheraton nearby several times, which felt very unusual for a Four Seasons.
The Booking.com photos are also misleading. The image with beautiful trees is actually of the Four Seasons Hotel Boston in the Public Garden, not the One Dalton property. One Dalton is surrounded by buildings and offers a completely different setting.
I was also disappointed with the front desk. On several occasions, the staff seemed unprepared to answer relatively straightforward questions or assist with requests. While everyone was polite, the level of knowledge and service fell well below what I expect from a Four Seasons.
Overall, the experience was nowhere near what I expected considering the price I paid.
$$$$
Top rated by guests
9.2Outstanding
(159 Ratings)
"everything"
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