Hotel in Back Bay, MA
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Located in Boston's trendy Back Bay area and connected to the Copley Place Mall, this hotel offers luxury amenities and first-class accommodations. It is walking distance from Newbury Street which is filled with restaurants, shops and more.
Amenities
Business facilities
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Safe
Toilet with grab rails
Accessible by lift
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Back Bay, MA
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Aug 2026
Fantastic location, close to Trinity Church and right beside Boston Library. Beautiful view from our room, club lounge a great facility. Staff all professional, attentive, approachable and polite. Very clean and spacious room. Beds super comfortable, we all had a great sleep each night. Despite being so central, it was quiet at night on the 20th floor.
We must have gotten an older, outdated room which only had a bath/shower combo which must have seen the 90s, with a shower curtain which we overall find very unhygienic and did not realise hotels still use. The bed linens were frayed and ripped in places, they must have been used for years. However, all very clean and well laundered. I cannot fault the housekeeping. I just wish we’d requested a real shower to make our stay more comfortable.
9 / 10Outstanding·Aug 2026
Location, staffs
A bit dust around corner or behind furniture.
8 / 10Excellent·Aug 2026
Location
Lack of food options
5 / 10·Aug 2026
Excellent Location, friendly manager
Despite the fact that I visit this hotel often, I think this will be the last time. The services were unacceptable, and the room was old and not particularly nice. There was no courtesy anywhere. Too many employees in this hotel, they did not speak English well and communication with them was difficult. The employees in the parking lot were unacceptable. I had to wait a full 25 minutes for my car to be brought to me, while other cars that had applied much later than me came much faster. The reason was obvious: the employees needed money to do their job quickly. When I complained to the hotel manager, everything fell into place, since he was forced by my intense complaints to go down to the entrance and investigate the matter. I thank him very much, he was the only polite and available to serve.
Also, it is very rare and difficult for the reception to answer and especially the dine in service. One night, after calling the reception and dine in service for more 45 minutes, and no one answered, I was forced to go downstairs myself to order food in the room... This has never happened to me before, in any hotel in the entire world!!
Not polite employees, no one smiling to the customers.
Uncomfortable beds, which had become hollow from too much use, causing you to wake up with back pain
This hotel needs a lot of work.
$$$$
Top rated by guests
8.5Excellent
(908 Ratings)
"Beautiful room with stunning views of the city"
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