Andaz Mayakoba - a concept by Hyatt
About this resort
Nestled in State of Quintana Roo, this charming resort for $101 per night is a great option for your next break. Offering two outdoor pools and a private beach area, Upscale Andaz Mayakoba is in the gated Mayakoba complex in Playa del Carmen. The resort has a spa centre and sauna, and guests can enjoy a meal at one of the 4 restaurants.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Fireplace
Smoking allowed
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Beachfront / Waterfront
Gym / Fitness Center
Garden
Family friendly
Map of State of Quintana Roo
Reviews
4.3/5.0
Excellent(257 Reviews)
100% verified reviews
1.0
Good beach.
I asked concierge 5 days before we came here to advise where to make reservations for my wife’s birthday and my anniversary. No answer… and then, no reservations. No apologies. 0 interest.
Concierge is the worst. They didn’t make the reservations I requested for the following days. they were never available and they didn’t plan my return trip to the airport—had to take a cab. I had to go dine at other hotels because food here was greasy and basic… not even a good pasta dish. They say kids eat free, but the only real food for them is salmon so my baby ate overcooked and burned salmon with overcooked rice for 4 days.
7.0
Very good, but complex process if you are with AI - billing, waiting for bills. I do understand for tipping the staff , but this can be done in more effective way.
Not enough smoking places . I do understand sustainability, and smoking free environment, but presume there are guests who came to relax - so preparing for them nice smoking place ( seating, light, etc ..) believe to minimum for hotel of this rating.
10.0
La locación y el resort son verdaderamente hermosos, superaron mis expectativas. El personal muy amable, sin ser comedidos. Al instante solucionaron cualquiera de nuestros pedidos
Uso una silla de ruedas y los carritos que nos movilizaban dentro de la propiedad eran todos imposibles para que yo accediera a ellos. Me ayudaba mi marido con mucho esfuerzo
8.0
Almost everything was great. Rooms, area, bikes, food, swimming pools. Not crowded during our stay.
We would go there again for sure if that was closer.
Nice music in the swimming pool area. Cold water for free.
Very expensive renting of the bike trailer for the kid. 25 usd per day.
When we were leaving many loud Americans came. So we were happy that we came during the week.
The additional bed for the kid was uncomfortable.
9.0
Everything was great
10.0
Andaz is the ideal family resort. Beach is great, pools are awesome, food is delicious, staff is outstanding
Restaurant prices are higher compared to the other properties inside mayakoba
10.0
VIP treatment
Our amazing pool attendant Paco!
The ocean view studios are highly recommended.
Wonderful breakfast buffet.
One of the restaurants was closed during our stay but there are other options at Andaz and the other resorts in Mayakoba.
10.0
Everything! It’s beautiful, modern, comfortable.
The service is top notch. Food was delicious.
We’ll be back soon!
10.0
Property is clean and luxurious. There are activities for kids everyday—this is especially helpful when the sun is too hot to be outdoors. Breakfast is amazing.
Everything is overpriced. For example, a beer is only a dollar at the store but it’s 10 dollars at the property. Also, it’s actually not beach front for us. We had to take the golf cart everyday to get to the beach.
10.0
service and staff were amazing
10.0
The property is absolutely beautiful and well appointed. It’s modern, but elegant. The beach is fantastic and the food and service are top notch. They make you feel pampered. And we love the fact that the hotel is family friendly. This hotel has become a new favorite and one that we’ll be coming back to frequently.
6.0
I thought the staff was really nice and attentive. This made our stay so enjoyable. The beach and the spa were beautiful.
I thought the price we paid for everything did not meet our expectations. I thought our room size was perfect, but the decor is so outdated. And the prices for all the meals were way too expensive given the quality of food. We had dinner at the Rosewood one night and I think it might be a better stay there.
10.0
it was beautiful, lush, quiet, and well maintained. it’s very kid friendly and my daughter had an amazing time meeting friends. the staff was truly amazing
it’s large but the staff does a great job of communicating and sending transport quickly
9.0
very Zen like and relaxing
10.0
i liked everything, location, the beach, very comfortable, good food and excellent service.
8.0
great food,
its is nice that you have a lot of space for recreational walking or jogging even biking inside the hotel grounds
the boat tour is good
you can hear your neighbor steps and getting in and out their rooms, sargazo is still and issue at the beach so the tractors are working all day in front of you at the beach
10.0
all the details -staff fantastic
I loved everything
9.0
Amazing property within Mayakoba, comfortable and clean rooms and beautiful resort vibes
not much
10.0
Beautiful, quiet, not crowded, transportation easily available
10.0
A very nice resort, with very friendly and helpful staff.
Great and comfortable rooms with everything we needed.
Food and restaurants were great.
9.0
For the value, this was excellent. Same access to all the Mayakoba amenities as the more expensive resorts on site, and seamless connection between the Andaz concierge and the other properties for dinner reservations. Very family friendly—lots of families with younger kids. Loved biking around the property. Staff was incredible. Overall a great experience.
10.0
Jose the golf cart driver was the best
9.0
THIS RESORT EXCEEDED MY EXPECTATIONS. THE FOOD WAS SUPERB ESPECIALLY THE THAI RESTAURANT CALLED SAFFRON..THE STAFF IS EXCEPTIONAL..THIS IS A LITTLE PIECE OF PARADISE. DON'T HESITATE TO STAY AT THIS HOTEL...TOO MANY GOOD THINGS TO WRITE IT ALL.
THINK IT COULD HAVE ELEVATORS ALOT OF STAIRS WHEN PLACES ARE NOT ON GROUND LEVEL..
10.0
we had an exceptional stay at this property, beautiful, well-maintained, a host of things to do on the property, very helpful staff. Food is a bit pricey and the organization of some of the activities - i.e. figuring out snorkeling, kayaking, sign-ups etc - is a bit difficult, and maybe instructions for getting to the property could be improved a little, but it's an incredible place to stay at.
Restaurants bit pricey, wifi not always the best, and figuring out the activities and some of the additional amenities - kayaks etc... - is a bit clunky.
9.0
The staff were extremely friendly, remembered your name and would try to facilitate your requests politely and expeditiously.
The All Inclusive price is steep & not worth considering if you do not drink alcohol or have children between 12-18 years old.
FAQs
How much does this resort cost compared to others in State of Quintana Roo?
The average price for a rental in State of Quintana Roo is $129 per night. This rental is $28 less expensive than the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Andaz Mayakoba - a concept by Hyatt. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Andaz Mayakoba - a concept by Hyatt. Enjoy the water!
Is Andaz Mayakoba - a concept by Hyatt pet friendly?
Yes! This resort is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Andaz Mayakoba - a concept by Hyatt?
We found 17 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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