Hotel in City of Westminster
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Just off of Trafalgar Square, in central London, this beautifully restored Victorian building has a 4-star luxury hotel with free Wi-Fi and elegant air-conditioned rooms.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Shared living spaces
Laundry services
Safe
Accessible by lift
Key access
Key card access
Contactless check-in/out
Cleaning products
Map of City of Westminster
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
Excellent location and amenities.
The room was small with limited hanger space and surfaces for luggage and other items, but we made it work.
9 / 10Outstanding·Sep 2026
Breakfast was excellent, great choice and always topped up. Only down side was one coffee machine, always a queue!
The room and view was beautiful. Really comfy bed and very spacious room.
Great location for all of our sight seeing needs
Queue for coffee machine in the morning
7 / 10Good·Sep 2026
The location is excellent and was one of the main reasons I chose this hotel. The building itself has beautiful historic character and a grand atmosphere, which is exactly what I was looking for when I wanted to make my son’s first visit to London special.
After a very disappointing first room, the fourth-floor room we were eventually given completely changed our experience. It was bright, clean, spacious and welcoming, with beautiful large windows and a lovely view of the historic building opposite. Most importantly, the sound insulation was excellent. Despite being close to the elevator and facing Trafalgar Square, we had virtually no disturbance from the elevator, corridors or other guests during our five-night stay. Of course, we could occasionally hear normal city sounds such as ambulances, police or live music from Trafalgar Square, but that never affected our sleep. We actually slept very well, and I think this is an important positive point for future guests.
The breakfast was also good, around 8/10 for us. The breakfast room itself is beautiful, elegant and has a wonderful historic atmosphere. Most of the staff we encountered were pleasant, helpful and hardworking.
Overall, once we had the right room, we genuinely enjoyed the rest of our stay. The hotel has a lot of character, an exceptional location and some rooms and staff that are genuinely very good.
I stayed for 5 nights and unfortunately our stay began very disappointingly. Immediately after entering the room, I was struck by a very strong, penetrating smell of artificial air freshener, that it seemed to be masking the underlaying smell of the old furniture and carpet. The room felt old and poorly maintained, and there was visible mould in the bathroom. The windows could not be opened, and one appeared damaged. Regardless of any personal requirements, I found the condition of the room unacceptable for a four-star hotel. I felt immediately uncomfortable and physically unwell, with a headache and I genuinely questioned how this could be considered a four-star room.
The receptionist was professional and helpful and showed me several alternatives. I finally accepted a much much better room on the fourth floor. However, I feel the hotel should have apologised or offered a small gesture. We had to move at around 5pm, waking my tired son and losing much of our first day dealing with something that simply should not have happened in a four-star hotel. The problem was solved, but nobody can give us that first day back.
The biggest issue throughout the hotel was inconsistency. From what I personally saw on floors 4, 5, 7 and 9, there was a significant difference between renovated and non-renovated areas. Some rooms are beautiful and well maintained, while others look very dated, with older carpets, furniture and fittings. I expect that despite the category room in size, the basic standard of maintenance and presentation should be consistent throughout the hotel. I added some pictures of the Club Room we were initially given, which genuinely shocked me in terms of its appearance and condition, especially considering that we paid almost EUR 1,300 for five nights. Unfortunately, I did not take pictures of the beautiful upgraded room we stayed in for the rest of our trip.
5 / 10·Sep 2026
Location was great. Walking distance to Trafalgar Square and National Gallery. Walking distance to meet out Harry Potter tour near Charring Cross Station. Comfy beds. Large bath towels. Friendly and helpful staff. We had access to the Club Room Lounge which included comfy chairs and coffee and tea. We had to add an extra night at the beginning of our stay. We had to go thru Booking.com to add the extra night, but the hotel was great in working with us to arrive a day early.
Breakfast not included and was very expensive. Room very small. This is not a modern hotel. But all the required amenities were present and adequate. Water available from a machine down the hall. Electrical plugs for phone charging, etc., were minimal and required special adapters which we did not have. These are not the same as those used in other parts of Europe. Hotel was able to find one adapter for us to use, which we could plug our adapters into. No wall safe in the room.
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Top rated by guests
8.4Excellent
(4,908 Ratings)
"Excellent location and amenities."
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