Hotel NYX Cancun
About this resort
Located in Cancun, this charming resort for $174 per night is a great choice for your next vacation. Located on a 14-mile stretch of pristine beachfront in Cancun’s hotel zone, NYX Hotel Cancun. has an infinity pool overlooking the Caribbean Sea. Some of its rooms have views of the sea or Nichupté Lagoon.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Beachfront / Waterfront
Gym / Fitness Center
Garden
Map of Cancun
Reviews
4.1/5.0
Excellent(1,336 Reviews)
100% verified reviews
8.0
Food was good. Facilities were in good shape. Staff were attentive and welcoming. Beach was nice. Classes offered were fun.
People wake up early to reserve beach chairs even though I was one of the first to actually be there for the beach at 8am. Cleaning staff took my personal carry on bag thinking it was a gift before I checked out on the last day and proceeded to open a gift inside. It was returned to me.
Hanging around the pool in clothes, you're going to smell like a BBQ.
10.0
Dinner at the a la carte restaurant was fantastic.
9.0
Café da manhã bem variado e gostoso
Equipe de funcionários poderia ser mais simpática
8.0
The location and the property size, the restaurants and the beach
Our first room wasn’t good, they had a dehumidifier to tackle the smell of mould which wasn’t great. Once we moved rooms it was great. The food at the beach bar was hit and miss. The constant entertainment at the pool was a bit much for us
10.0
Great location
The attitude of some workers
9.0
The staff, everyone was welcoming, yoyo, Hugo , marciela and one lady at the reception I couldn’t get her name but everyone was soo nice and helpful
It’s a great place always been cleaned
9.0
Very nice room and beach.
Very good breakfast buffet.
Very friendly staff.
A lot of different activities.
Customers have to keep the room keys on their wrists, which was not very practicle.
10.0
Everything and the location to town was amazing
Need more entertainment
7.0
Expensive. Better buy "all inclusive", because otherwise hotel restraunt prices might surprise you. "all inslusive" wasn't an obvious option here on booking when I made a reservation. All my friends got it and I didn't, which was upsetting after all.
Noticed cockroach in my room the night I arrived.
10.0
We had a great stay, the hotel activities were fun, the food was amazing, and staff were friendly and attentive. I would 100% return to NYX.
Nothing
3.0
Location
Furniture almost broken, too old
A/C with noise and smelling bad
10.0
What makes Hotel NYX great is definitely its staff. Each and every individual at every level makes you feel welcome and comfortable. A big shoutout to the wonderful, courteous, professional yet friendly staff. This was my first time in Mexico and also the first time at an all-inclusive resort so I had an absolutely incredible time. The food, as a vegetarian, was delicious with a decent amount of options to choose from. The rooms were nice and clean and the hotel is located in a very central location close to many amenities should you need to step out in the first place but be rest assured, the hotel has got you covered with everything you need. The breakfast is lavish. The pools are relaxing. Access to the beach is beautiful. A massage by the beach is phenomenal. Great nightly entertainment, very enjoyable! I would love to be back and I’m already looking forward to my next trip.
My only complaint is there was some slight miscommunication between what was shown on booking.com and what was actually booked/offered at the hotel. They try to make you upgrade to a room with a better view and bigger, premium perks and really it all comes down to personal preference but I just wish there’s more transparency and clarity right from the moment you make a booking till the end of your stay. This really isn’t a big downside. My experience throughout was still great and exceeded all my expectations.
2.0
good location, on the hotel strip by the beach.
The staff all felt like they did not enjoy working there and it reflected on the way they interact with customers. i didnt feel comfortable at all being there.
We got all inclusive for one day, had to ask for someone to take our order at 4pm, waited an hour, someone finally came at 5pm and let us know that the restaurant just closed. After letting the manager know that we ve been waiting for an hour, they agreed to serve us pizza and burgers, which were probably one of the worse ones ive had in my life. The burger was very dry and had no taste. They provide packets of ketchup and mayo on request, which were of terrible quality and didnt taste like anything. The fries that came with the burger tasted like fries that have been left out overnight and then reheated in a microwave. They are clearly not at all interested in providing quality service. Both my girlfriend and i had stomach issues the following day.
The shower gel is refilled daily with very little amount, which we ran out of on a daily basis with two people showering twice. they only provide two towels daily. everything felt very stingy in the room. the all inclusive at the front desk was advertised as including everything in the room’s mini fridge. we find out that “everything” was just two bottles of water.
the facility is small and the two pools and beachfront are small.
overall had a bad experience and couldn’t wait to get out of that place. felt uncomfortable with every interaction. very overpriced compared to the quality they provide.
6.0
the breakfast was super complete and abundant
it was just nothing special. it’s fine but not wowing
8.0
Nice swimming pool and easy access to the beach.
Spacious car park.
Great animation from the hotel staff.
Food quality ok, but could definitely be improved.
1.0
Location only
If you’re looking for a room for 2, keep in mind: the bed in a “standard room for two” doesn’t really FIT those two. It’s a bed for one person or a person and a baby. At best — two extremely skinny adults who don’t move the whole night.
At the reception they say “you have to pay extra of you want a bigger bed”. Well then it should be said on the website: you’re paying 300+$ per night for a room for two though you two won’t fit so get an upgrade now.
The room itself is very humid, the air conditioner couldn’t fix that. And at night you can hear literally every word from the bar — and it got really loud on Friday. No soundproof at all.
During the rain the ceiling right outside the door is leaking. So while entering the room you get wet.
The wifi was slow, sometimes it kept buffering pages.
Juices at breakfast were super artificial, nothing from the actual juice left.
Conclusion: to me, price / quality weren’t matching at all.
1.0
the room and lack of flexibility of staff
3.0
the water
cheaply decorated
7.0
too few sunbeds on the beach compared with number of guests.. all sunbeds are somehow already reserved at 8am with towels on them
7.0
Great location, good beach front property.
We had to switch rooms because of dirty sheets and dirty box spring. Also the food was not that good and the drinks were definitely watered down. We ended up eating at nearby restaurants to compensate.
9.0
location
price
7.0
Great location on the beach, room was in great shape and very clean. Had a nice view of the bay
Service was not great, waited a long time for food and bar service. The restaurants and bars were not crowded enough for the long waits. Also when booking on here the prices are listed as per room, but then they make you pick one or two people staying in the room
8.0
Beachfront, all inclusive pricing
Food can be better for lunch, needs more vegetarian options
8.0
the beach, clean room, great service and sea view from the balcony
They put a lot of effort on food but still not delicious besides the Sushi bar
10.0
The room, the view, everything was phenomenal! we loved our stay. Daniela and Medel, they were extremely helpful and friendly during our stay. Words cannot describe how amazing they were to us, we loved them. They made our stay much more comfortable and welcoming because of their charisma, joyfulness. We will definitely be back!
N/A
8.0
Location
Rigidity around chrxk out. Some flexibility not more than an hour extension
should be considered . Staff was absolutely rigid about that.
7.0
The service is good, the location is great for moving to other places and the food was nice. Once you stop asking for soft drinks and you are a bit more specific into whisky, mezcalitas, margaritas, etc.. Cocktails are great. The sushi bar was beyond expectations. The breakfast was AMAZING!
The bedroom was different from the one that it's shown on the page, they have the new and old rooms but never tell you so; then we got one of the old ones, that were in good state and comfortable but non-updated at all (old phones, old bathroom, old equipment). We selected this hotel because of the restaurants, when we arrived they told us that both restaurants were available after 3 or more days in the Hotel, that's something really quick to fix by adding the information to the summary.
10.0
Service Location!!
8.0
staff were very friendly, beautiful location, nice dining options, clean and comfortable rooms! Was a great end to our trip in Mexico.
nothing
FAQs
How much does this resort cost compared to others in Cancun?
The average price for a rental in Cancun is $100 per night. This rental is $74 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Hotel NYX Cancun. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Hotel NYX Cancun. Enjoy the water!
Is Hotel NYX Cancun pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel NYX Cancun?
We found 11 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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