Hotel in Cancun
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Beachfront Location
Amenities
Business facilities
Concierge services
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Bar
Balcony/Terrace
Beach access
Garden
Laundry services
Beach front
Family friendly
Ironing facilities
Safe
Accessible by lift
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Cancun
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
La atencion de todo el personal especialmente
Jesica Martinez Mayordomo, amable, calida y siempre atendiendonos.
Alicia Lopez (Prime )excelente servicio
Jesus limpieza habitacion impecable
Rogelio (Prime) excelente
Alicia ( Veranda) excelente servicio
Armando ( Bell Boy) muy amable para llevar nuestro equipaje
Habitacion vista al mar super hermosa y muy comoda
Agua de filtro
10 / 10Outstanding·Aug 2026
We had the loveliest room and the sweetest staff. Great visit! Great first time to Mexico!
N/a
8 / 10Excellent·Jul 2026
Bella struttura con stanza da favola e servizio di pulizia impeccabile, ci è piaciuto che ogni sera veniva proposta un tipo di animazione e cena a tema diverso
Tra gli aspetti negativi, non mi è piaciuto il fatto che, su quattro ristoranti presenti nella struttura, due fossero chiusi durante il soggiorno. Inoltre, il bar della piscina riservata agli adulti era in ristrutturazione.
Ritengo che servizi non disponibili di questo tipo dovrebbero essere segnalati in anticipo, soprattutto considerando che il prezzo pagato è rimasto invariato, senza alcuna riduzione nonostante alcuni servizi inclusi non fossero fruibili.
5 / 10·Apr 2026
The property is at a great location and has a beautiful private beach along with amazing rooms
The food quality is terrible, even at the ala carte restaurants we found hair in our food. The food at the buffet smelled old and they kept closing restaurants between meals so if you are not waiting up early, there’s only nachos at the bar available to eat.
We got the VIP royal select package but our butler Alex was just not the best, wasn’t helpful and didn’t give us information of anything at the hotel so we didn’t know we could have breakfast and lunch at the Le Grande lounge which is only for the VIP guests…
We felt disappointed that every time we asked for reservations or anything, the answer was always “sorry not available anymore”, “they just closed”, or “you just missed it”. And it’s sucked because we paid a lot to be there, yet we never were given the schedules on time.
$$$$
Top rated by guests
8.3Excellent
(170 Ratings)
"We had the loveliest room and the sweetest staff. Great visit! Great first time to Mexico!"
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