Hotel in Sapporo
4-Star Hotel
Reasons to book
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this hotel
Hotel Gracery Sapporo is connected to the Sapporo Train Station, a 10-minute walk from Sapporo Clock Tower. It offers modern accommodations with massage services and free internet.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Wheelchair accessible
WiFi/Internet
Laundry services
Accessible Parking
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Sapporo
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
Location and value for money
The hotel was not able to help arrange luggage forwarding to our next staying hotel in Osaka as the hotel could not take cash or card payments for luggage forwarding. Though, information on the nearby luggage forwarding company was given.
8 / 10Excellent·Aug 2026
Location
Breakfast menu very limited
10 / 10Outstanding·Aug 2026
Location, food and staff were great. Good service and good value.
6 / 10Average·Jun 2026
Location and Breakfast
I was disappointed with my experience at this hotel, mainly because the charges did not match the information provided on my Booking.com reservation.
My booking clearly stated that the accommodation had already been paid for and that I should not be charged additional accommodation fees at the hotel. However, the hotel insisted that I pay again and refused to refund the extra amount.
I also requested an early check-in at around 12:00 PM. According to my Booking.com confirmation, the early check-in fee was approximately 1,100 yen, but the hotel charged me 5,000 yen instead. I showed the staff the Booking.com information, but due to the language barrier they were unable to understand the issue and continued to insist on the higher charge.
I understand that misunderstandings can happen, but I expected the hotel to honor the conditions shown on my reservation or at least contact Booking.com to clarify the situation before charging me. Instead, I felt I had no choice but to pay.
The room itself was acceptable, but the check-in experience and unexpected charges left a very negative impression. I hope the hotel improves its communication with international guests and ensures that charges are consistent with the booking conditions provided to customers.
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Top rated by guests
8Excellent
(1,842 Ratings)
"Location and value for money"
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