Hotel in State of Quintana Roo
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
{start_header}Elegant Accommodation{end_header}
{start_body}Hotel Xcaret Arte in Playa del Carmen offers a five-star experience with adults-only access. Guests enjoy sea views, balconies, and private pools.{end_body}
Amenities
Business facilities
Airport transportation available
Free airport transportation
Shuttle available
Free shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Private beach access
Beach access
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Beach front
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of State of Quintana Roo
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Oct 2026
Love it
Love it
10 / 10Outstanding·Apr 2026
Maybe one of the best all inclusive resorts in mexico! Very good room, amazing food, stunning views and many activities to do including the xcaret parks (our favourite one was explore).
Extra bonus for the hospitality room which you can use after checking out to shower and relax.
10 / 10Outstanding·Feb 2026
everything was perfect
nothing
5 / 10·Oct 2025
The facility was beautiful, and the all-inclusive park was very impressive. We really enjoyed it. Both the buffet and our room were amazing—comfortable, clean, and well-maintained.
Unfortunately, the service did not meet our expectations. The staff member who assisted us at check-in did not provide any information about the facilities, such as restaurant hours or available amenities. Instead, the focus was primarily on trying to sell us additional packages, which felt unhelpful and impersonal.
Additionally, we had an unpleasant experience at one of the restaurants. My wife and I, who are Asian, felt unwelcome. The server seemed visibly unhappy to serve us and displayed a negative attitude throughout the meal. We were so uncomfortable that we decided to cut our meal short, although we still left a generous tip before leaving.
We hope you take this feedback seriously and address these concerns to improve future guest experiences.
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Top rated by guests
8.9Excellent
(391 Ratings)
"Love it"
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